Reviews
Ashley was very nice but… In general communicating or
Ashley was very nice but… In general communicating or contacting and coordinating with the service department is very difficult. For some reason they were not able to call my phone. Email was only way really worked and was very slow. Also disappointed that it took a long time to get the part that was ordered and then when I showed up the claim was revoked I do like this dealer ship but somewhat difficult
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Excellent Excellent excellent excellent excellent
Excellent Excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your positive comments about AutoNation Ford Westlake! Please let us know if there is anything else we can do for you; we are more than happy to help!
Note: Service Center is Great but Collision Center needs
Note: Service Center is Great but Collision Center needs real help in the front office. Blasé people who seem impatient, uninterested and unfriendly.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi Darkdart, we appreciate you taking the time to respond. The staff at AutoNation Ford Westlake take our reviews very seriously. Feel free to stop by if you ever need any more help.
I am the most happiest and satisfied customer ever for
I am the most happiest and satisfied customer ever for the out standing work on my car 🚙 and the best service ever with outstanding customer service and mechanics thank you so much ☺️ keep up the good work
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Debra, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I am greatful
I enjoyed my car-buying experience.
I enjoyed my car-buying experience. I was quickly acknowledged, greeted by a salesperson who was attentive, fast, and provided friendly service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
We had great service from the first day we started
We had great service from the first day we started looking for a new car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Autonation was great about contacting me when a car I had
Autonation was great about contacting me when a car I had requested months ago came in. The sales people where friendly and no pressure. Very good experience overall.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jim, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
I discovered in the morning that one of my tires had a
I discovered in the morning that one of my tires had a leak. The service department was able to patch my tire so that I could be on my way.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
At the last minute I had to have the service department
At the last minute I had to have the service department pick up the car. They were courteous and friendly
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
I took my 2014 Ford Fusion in for a recall.
I took my 2014 Ford Fusion in for a recall. They replaced the part but forgot to call or text when the car was ready.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Auto nation did call but I didnt recognize the phone number. I only check my voice mail every two days.