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Webb Ford

(495 reviews)
Visit Webb Ford
Sales hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–8:00pm
Tuesday 9:00am–9:00pm 7:00am–8:00pm
Wednesday 9:00am–9:00pm 7:00am–8:00pm
Thursday 9:00am–9:00pm 7:00am–8:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00pm–7:00pm 9:00am–2:00pm
Sunday Closed Closed
New (219) 227-5007 (219) 227-5007
Used (219) 227-5073 (219) 227-5073
Service (219) 227-5211 (219) 227-5211

Reviews

(495 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I recently purchased a used vehicle and had an excellent

I recently purchased a used vehicle and had an excellent experience with Jeff Cote. From the moment I arrived, Jeff was friendly and welcoming. He showed me the vehicle I came to see, and when it wasn’t quite right, he quickly brought out two more options. Even after I passed on the first two, he remained patient and never once made me feel rushed or pressured. The third vehicle was the perfect match. Jeff’s no pressure approach and genuine professionalism, full process enjoyable. I’m very happy with my purchase and highly recommend Jeff

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They service both my F150 and wife’s Expedition.

They service both my F150 and wife’s Expedition. Always timely service. Never had an issue

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Webb Ford provided great service for me.

Webb Ford provided great service for me. The service representatives were great to deal with and provided prompt actions to service my vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Dealership was clean.

Dealership was clean. Employees were professional and courteous. Steve kept me updated and told me about available discounts.

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good service good people the waiting room is kind of

Good service good people the waiting room is kind of small but other than that service was fast and good

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Buyer beware.

Buyer beware. I experienced deceptive pricing practices here. Vehicles were listed thousands lower on Autotrader than on their own website and in-store. When questioned, they blamed Autotrader—yet other dealers’ listings matched across platforms. Their vehicles still are priced thousands lower days later. They still haven’t bothered to correct this alleged “mistakes”. I also received an “out-the-door” price via text from a manager and was told they could make it happen. The next day, that price suddenly increased by over $2,000. Just need a little honesty when working with customers. I have no issues if your prices are high. Just don’t be deceptive. There are dealerships that operate with transparency and integrity—this was not one of them. I ultimately purchased elsewhere. Integrity matters.

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Can I give them less than 1 star they are advertising the

Can I give them less than 1 star they are advertising the car on here for 43,000 much less than they are actually selling for at 48,500 when I called to speak with a salesperson he just blamed the pricing error as cars.com’s fault and stated that they cannot change the pricing on their end which is total xx they can manually change it or call customer support to get it changed no this is a shady dealership that lowers the price to bait you into calling don’t fall for their xx bait and find an honest dealership to give your hard earned money to not these weasels

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hello Tyler, we are so disappointed to learn of this situation you have described. Please reach out to us at (219) 924-3400 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

I liked the salesperson, Jeff, but was initially

I liked the salesperson, Jeff, but was initially lowballed on the offer for my trade-in, but we came to terms. Literally got 5 miles down the road and got an alert a tire was low. Made it home, aired it up and the next day it had lost 5 lbs. Contacted Webb Ford, crickets...Will not buy there again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, we appreciate you taking the time to leave us this feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (219) 924-3400 at your earliest convenience to discuss how we can turn this experience into a positive one.

I have been buying and bringing my cars to this

I have been buying and bringing my cars to this dealership since 2007 and have never been disappointed either with the cars I?ve bought or the service I?ve received. My Bronco Sport is consistently getting 29+ mpg - better than I expected.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Margaret, thank you for leaving such a great review and high star rating. If you have any further questions, please don't hesitate to reach out!

At the start of this purchase, I was home, which the

At the start of this purchase, I was home, which the finance department was aware. Once I was brought in on the purchase. Everything discussed prior was not brought up once I was brought in the purchase. When I came in everything and everybody was on GO. It wasn?t until the end of the Purchase was I told they did not take my trade in. So we walked away with 2 cars and MORE DEBT. The Salesman was super nice, but I feel swindled.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Tamara, we regret to hear that you are displeased with your recent experience with us. Please give us a call at (219) 924-3400 and we will do our best to make this better. We hope to hear from you soon.