Reviews
Was charged 44$ for a repair two months ago, same exact
Was charged 44$ for a repair two months ago, same exact repair this week was 160$. When I questioned it I was accused by the manager of wanting something free. Why would someone not question that? The fact that I was made to be a thief over a 17$ part that shouldn’t be breaking on an 80,000$ truck was flat out uncalled for. Any sane person would be concerned with an increase that size!
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. Here at Dahl Ford, we take all feedback seriously. We understand your concerns. Per your conversation with our General Manager, he did cover the cost and labor for the repair that was billed to the car wash company where the damage occurred. He also expressed that the first repair you're referring to was billed incorrectly at that low rate. He doesn't know how you were charged only $40 for the prior repair. Our hope was that providing a diesel oil change at no charge on your last service visit showed our willingness to accept responsibility when we do make an error.
From the time we walked in the door to buy explorer we
From the time we walked in the door to buy explorer we were treated with great respect. Everyone was friendly and easy to talk to. No pressure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to tell us about your visit! We are happy to hear that you enjoyed working with Pat and Ike and are happy with your new Explorer. Your business is greatly appreciated and we look forward to working with you again!
Took my truck to Dahl Ford for a major accident repair.
Took my truck to Dahl Ford for a major accident repair. They did an excellent job. Not only was their craftsmanship excellent, their customer service was very friendly and outstanding. Very pleased with my decision. Thanks Dahl Ford for being very customer friendly!!! Semper Fi
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and great feedback! We're glad to know that we took great care of you. Your business is very much appreciated and we look forward to working with you again!
I dropped my truck off for routine oil change and some
I dropped my truck off for routine oil change and some recall work. The work was completed in four hours. They provided me a ride to/from the dealership via their courtesy shuttle. When I picked the truck up I had a question about one of the indications on the display and they promptly addressed it. Everyone was friendly and helpful. Lynze at the service desk was great. She was very friendly and knowledgeable and answered all my questions promptly. She advised me of two issues on the truck that needed attention and arranged for them to be taken care of. I look forward to visiting their dealership again and recommend them to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're glad to know that the Service Department took great care of you. Your business is very much appreciated and we look forward to working with you again!
They were very prompt in keeping me up to date on my
They were very prompt in keeping me up to date on my daughters car repair as I live approximately 4 hours away. They are very thorough as hidden damage was discovered during the repair and contacted me immediately.nice to know that she now has a place to go if needed while attending school. A greatful dad
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and wonderful feedback! We are thrilled to hear that you had such a great experience with our team. Your business and recommendations are greatly appreciated and we look forward to working with you again!
Sales woman was awesome very helpful no pressure at all
Sales woman was awesome very helpful no pressure at all she is pleasant kind courteous
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Scottie, thank you for taking the time to tell us about your visit! We are glad to hear that you enjoyed working with Kaelyn and are happy with your vehicle. Your business is greatly appreciated and we look forward to working with you again!
Excellent service no pressure she was very nice and
Excellent service no pressure she was very nice and happy. She worked with us for our needs and am very pleased.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very pleasant on phone and in person.
Very pleasant on phone and in person. Quick to get me a last minute ride home and pickup the next day. Repairs were finished early. Quick and clean, in and out, back to daily life and family.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! It means a lot to us. We are glad to hear that you had a great experience with our team. We are always looking for ways to improve the level of service we provide. Please let us know if you have any suggestions!
All of my visits have been absolutely wonderful.
All of my visits have been absolutely wonderful. The entire staff is so professional and efficient. No matter their position; they acknowledge your presence. In today’s world clients do not find well trained Associates. It is definitely a treat. And I love the follow-up calls to see that everything went well…wonderful Customer Service… Yeah !!! Maybe the staff at Dahl Ford can train the rest of the world!!! 😊Just kidding … you guys are the best !!! 🥰💝
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and wonderful feedback! We are so glad to know that you enjoyed your time with us and had such a great experience. Your business and recommendations are greatly appreciated. We look forward to a long partnership!
Purchased a Ford Maverick at sticker price.
Purchased a Ford Maverick at sticker price. There was no dealer markup on an in demand model that is currently being marked up by other dealers. The salesman was helpful and friendly and low pressure. I would purchase a vehicle from them in the future if I need a Ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! It means a lot to us. We're glad to hear that you enjoyed working with Pat and had a great experience. We appreciate your business and look forward to working with you again!