Schaller Subaru

My name is Mark Staves. My wife and I were driving home when the engine light on our car went on. The car is a Subaru Forester 2014. Took the car to Shaller Subaru in Berlin, Connecticut Patrick Conniff, the service manager was courteous knowledgeable check the warrantees did the analysis what there should be done, come to find out the transmission valve body was defective. It was actually after 3 o’clock in the afternoon, but he still managed to get the car in the part was on a shelf had the part put into the car and we were on our way by 5 o’clock at no charge, because he checked and made sure that the warranty was still in place for that part even though the car had 130+ thousand miles.cannot say enough about quality of service in which Patrick provided. Best service agent I have worked with.

I recently helped my mom purchase a car after the loss of my father. We were met by our salesman Ray Colello at the front door. Ray showed us the line up and we test drove two cars. One of the cars had only 15k miles, was certified pre owned, and came with a 100k drive train warranty along with the remaining portion the 36k bumper to bumper warranty. It was the last day of March and he wanted to end his month with a sale and he let us know it. We informed him that we were ready to buy a car that day. We also informed him that we wanted to negotiate a fair price and we were not interested in extended warrantees. Ray was excellent in every way. He was patient, he understood and was able to explain all the options and features. Most importantly, he was low pressure. We negotiated a price after very little back and forth and got to a price we were comfortable with. In comes Lisa Samenfink. She was awful. She was pushy, aggressive, confrontational and generally nasty after being told that we were not interested in the extended warranty a minimum of three times. I explained that my mother is 79 years old and will probably average 5k miles per year and that she would be interested in buying a new car in 3 or 4 years. I had to threaten to walk out on the deal after spending 3 hours with Ray putting the deal together. Great car, fair deal, excellent salesman.............Lisa not so much.

I have been waiting 2 days for some to call me back to set up appointment for trade in value assessment and financing. Time to go elsewhere.

There was an issue a couple of months after purchasing our new car so we brought it in to have it looked at. The process to find the problem was a bit long but I have to say that Vince the General Manager and Keith the Service Manager were so easy to work with and figured it out! Their professionalism is to be looked up to. I picked the car up today and drove away a very satisfied customer!

My wife, Janie, and I wouldn't hesitate to recommend Schaller Subaru to anyone interested in a new or used car. Staff there are hospitable, knowledgeable and quite attentive. In particular I want to recognize Nicholas Gaetano "our" salesman. He made us feel comfortable and continued to respond to our needs forthwith, even following our purchase of our 2023 Crosstrek. And the relationship continues; with our beautiful car as well. Whenever we contact, visit or drive by Schaller we have warm feelings thanks to Nick!

I did not have to wait for someone to be ready to meet with me. We got straight to business, as I knew what car I wanted to test drive. We took the car out on as many roads as I wanted to until I felt comfortable driving the car. We went on small roads, parking lots and highway so that I got experiencing changing gears as I was test driving a car with a 6 speed manual transmission and I was accustomed to a 5 speed. A couple days after bringing the car home I could not figure out how to open the back hatch. I called my salesman on his cell and he called me back within a couple minutes and was able to walk me through the process and texted me pictures to help me find the release button. He told me to feel free to come in and he would spend time with me to find out more about my car if I needed it.

I love my Subaru…..but the service center is beyond pathetic from state to state.

Worst service center I have ever experienced. Poor customer service. My 2013 Crosstrek went in for a recall repair, and ultimately the engine failed on the highway after 4 attempts at making it right.

Professional all around from A-Z. Financing with no presure They will get you best possible rate. Sales rep Nick wa absolutely AWSOME.

David, Ray and Kevin created a great experience when securing a last minute WRX amidst a pandemic where everyone is being charged thousands over sticker. These guys are smart people remember who screwed them over, no names will be listed, haha.