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Imperial Chrysler Dodge Jeep RAM

(1,555 reviews)
Visit Imperial Chrysler Dodge Jeep RAM
Sales hours: 12:00pm to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2020 state dealer award
View 7 awards
2020 state dealer award 2020 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 868-9422 (866) 868-9422
Used (866) 528-4413 (866) 528-4413
Service (855) 372-9688 (855) 372-9688

Reviews

(1,555 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imperial Chrysler Dodge Jeep RAM from DealerRater.

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Great Dealership!

Highly recommend Imperial for your next car purchase. They made it quick and easy and gave me a deal I couldn't say no to!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Highly Recommend JP, Rami & Tim D.

I recently bought a Jeep Grand Cherokee from Imperial Jeep. I knew exactly what I wanted and did the research ahead of time to get the best price possible. Although both salesman I worked with were completely useless, the Sales Manager - JP, Business Manager - Rami and TimDonohue were beyond amazing to deal with. They were knowledgeable and it was zero hassle. Rami is amazing at what he does and always has a positive attitude while JP is straightforward and no xxxxxxxx - which I very much appreciate when buying a car. I recommend exclusively working with JP and Rami when purchasing a car from here. I plan to keep mine for a long time but will be back when I need another new one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wonderful and Helpful Experience

Ed Kelly was beyond helpful during my car buying experience. He guided me through the process with honest advice that lead me to the perfect car! I traveled to Imperial Cars from Bridgewater and would highly recommend taking the trip. Ask for Ed Kelly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Loved this Place!

After researching and driving many used Dodge vans at other dealerships, the listing at Imperial caught my eye. So glad I drove over to look at this particular used Dodge Caravan. Ed Kelly was the salesman I dealt with and was by far THE most pleasant, down to Earth, non-pushy salesman I?ve ever had the pleasure of dealing with! Also, Rami, in the finance office was wonderful! Loved these 2 guys as a team and love my new-to-me van. It?s a win-win! Also the dealership was beautiful with a great atmosphere! I would send anyone here looking for a great new or used car and looking for an all-around wonderful experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear Karen: Thank you for your business and for taking the time to share your kind words about Imperial Chrysler-Dodge-Ram-Jeep. Ed and Rami, the entire staff here at Imperial truly appreciate it. Please do not hesitate to reach out to us if we can be of any assistance. We're here to help. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Amazing

I had an extremely amazing experience buying my new Hyundai veloster with Frank Dumas. He was very friendly and helpful as well. I am so glad I bought my car from there!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great from start to finish!

This was my second vehicle purchased through Imperial, both times have been a great experience. Every employee was very helpful, kind, knowledgeable as well. Jim Burke was awesome to work with and has been even after my purchase. Imperial is the best and only option if you want to enjoy buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent Experience

Hi- I worked with Junior today, and he was friendly, polite, patient and extremely professional throughout the process of buying my new Jeep. He paid attention to everything I was asking for and he delivered on all of my request. I would recommend that you work with Junior when it’s time to purchase a Jeep. Corey

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent atmosphere and selection

The overall atmosphere and experience was highly enjoyable. I would recommend anyone looking for a new vehicle, lease or used vehicle to Imperial 10 out of 10 times. I come all the way from Connecticut!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They lose all their keys and waste people’s time

So I was looking to buy a 392 daytona they had and they lost the keys to the vehicle and told me they could get keys in two days. Needless to say I bought the car elsewhere. Fast forward 2 months I brought my 80 year old grandfather there because he wanted a used ram 1500. They had two different rams that he was looking at. The first one they couldn’t find the keys and the second truck they couldn’t find the actual truck. It was a cold day and they had my grandfather walking around out there. All they do is waste my time when I go there. I will never give them any of my business. They got too big for their own good.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great customer Service

Tom was very helpful and patient with us, we loved working with him. Ian was very nice and thoroughly explained everything to us as far as the negotiating of the price. Lastly Kim was extremely knowledgeable, approachable, and friendly, she made all the signing and financing seamless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.