Gorno Ford

Dealership had good inventory of F150's to choose from. Salesman was excellent, he took us through every step of the lease process. Turned in our old lease vehicle and drove away the same day with a new vehicle. Very pleased with our experience.

Great service. Salesman was knowledgeable and helpful in every way. Process was smooth and efficient.

Great experience. Love my new F-150 and Olivia Wheelock was wonderful to work with and very helpful.

Ted Miller was an amazing salesman! Very personable and great to work with. He went out of his way to take care of us with our car purchase.

The dealership was wonderful very friendly and helpful. Would definitely recommend them to family, friends.

Always customer-centric and always looking out for their customers! Laura is a huge help!

Quick, friendly and knowledgeable service staff! My vehicle was fixed and back to me in two days! Top notch dealership!

Service was incredible. I got my vehicle back in two days. Extremely knowledgeable and friendly team!

Quick lane oil change could be a bit quicker. Was told 5 more minutes after my job was done and paperwork was given to rep. Took 20 minutes because of casual chit chat with someone. After the treatment I got in 2021 when my lease ended I will not buy a vehicle there.

I want to share my experience with Gorno Ford so other customers can be cautious before purchasing a vehicle or service contract from this dealership. I purchased a used Ford truck from Gorno Ford, and shortly after the purchase I started dealing with multiple serious issues, including GPS not working, Bluetooth not working, A/C concerns, vibration/hesitation while driving, and multiple active diagnostic codes 19 codes. One of the biggest concerns is that the truck had an aftermarket exhaust that they were aware and i trust on them, which has affected warranty coverage and created problems when trying to get the vehicle serviced through Ford. In my opinion, this should have been clearly disclosed and addressed before the sale. Gorno Ford's response has been to point back to the "As Is - No Warranty" paperwork, but my concern is that the vehicle was sold with significant issues and modifications that have created major problems after the purchase. I also cancelled my extended warranty/service contract and have been waiting approximately four weeks for a refund of around $4,000. As of today, the refund has still not been returned, and the follow-up from finance and management has been extremely poor. The overall service experience has been very disappointing: poor communication, lack of ownership, slow response, and no clear resolution from the service, finance, or management teams. Based on my experience, I would strongly recommend that customers be extremely careful, review all documents in detail, inspect any used vehicle thoroughly, confirm any modifications before purchase, and verify warranty eligibility before buying from Gorno Ford.