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Jack Madden Ford

(748 reviews)
Visit Jack Madden Ford
Sales hours: 9:00am to 7:00pm
Service hours: 6:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 6:00am–6:00pm
Tuesday 9:00am–7:00pm 6:00am–6:00pm
Wednesday 9:00am–7:00pm 6:00am–6:00pm
Thursday 9:00am–7:00pm 6:00am–6:00pm
Friday 9:00am–6:00pm 6:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2017 consumer dealer award
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2017 consumer dealer award

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New (888) 754-4180 (888) 754-4180
Used (833) 241-6716 (833) 241-6716
Service (888) 946-1486 (888) 946-1486

Inventory

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About our dealership

This seller has been on Cars.com since August 2025.
Jack Madden Ford of Norwood Massachusetts is your New and Pre Owned Ford dealer for the greater Boston area. We are your local Ford dealer for Boston Norwood Sharon Canton Walpole Westwood Needham Dedham Stoughton and beyond!
Jack Madden Ford offers years of experience with our professional trained sales staff and provides financing leasing warranties and top dollar for any trade in.
With our convenient location less than 10 minutes away from Boston we serve customers from all over New England. Quality Customer Service and Best Pricing brings our clients back time and again to their #1 Boston Ford Dealer.
Celebrating over 70 years of business

Service center

Phone number (888) 946-1486

Service hours

Monday
6:00am–6:00pm
Tuesday
6:00am–6:00pm
Wednesday
6:00am–6:00pm
Thursday
6:00am–6:00pm
Friday
6:00am–6:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(748 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jack Madden Ford from DealerRater.

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Amazing service as always. Chris is the best realty attentive to customers needs Love working with him when I come in for service

Amazing service as always. Chris is the best realty attentive to customers needs Love working with him when I come in for service

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us a review! We are so glad that Chris has been taking great care of you! Thank you for trusting us with your service needs!

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i was very pleased with the service dept my truck is running great keep up the great job

i was very pleased with the service dept my truck is running great keep up the great job

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words Michael! We are so glad that your truck is well taken care of!

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Great attention to detail and a very professional service center that communicates well with the customer during the work being done

Great attention to detail and a very professional service center that communicates well with the customer during the work being done

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting our team with your service needs! We look forward to assisting you again!

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Great service from writers to technicians to managers they explain everything from start to finish

Great service from writers to technicians to managers they explain everything from start to finish

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so glad that the Jack Madden Ford team took great care of you!

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The technician is an asset to your company. He’s performed service multiple times and has always been prompt, professional and an excellent communicator.

The technician is an asset to your company. He’s performed service multiple times and has always been prompt, professional and an excellent communicator.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review! We are glad that the team took great care of you!

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The gentleman that took me in was pleasant. I came in for an oil change and was then told I needed rear brakes. When I asked how long it would take, I was told 45 minutes. It took approximately double that time and unsure why my brakes were brought up on a routine oil change

The gentleman that took me in was pleasant. I came in for an oil change and was then told I needed rear brakes. When I asked how long it would take, I was told 45 minutes. It took approximately double that time and unsure why my brakes were brought up on a routine oil change

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Incredible. Will ONLY come here and recommend here Easy, fast and very friendly. Easy experience

Incredible. Will ONLY come here and recommend here Easy, fast and very friendly. Easy experience

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so glad that Amanda was helpful and friendly! Thank you for your kind words!

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Overall good My experience was overall good. They finished the job within a timely fashion

Overall good My experience was overall good. They finished the job within a timely fashion

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting us with your service needs Robert! We look forward to assisting you again and hopefully earning that 5 star!

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I was very pleased with the service provided, he was very quick and explained everything he was going to do

I was very pleased with the service provided, he was very quick and explained everything he was going to do

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so glad that you had a great mobile service experience with Jack Madden Ford!

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We decided to trade in our Expedition and purchase a new one. Toby Macort made our buying experience with Ford a pleasure! He was professional, very approachable and honest and we felt that he genuinely wanted to help us make our experience a great one!

We decided to trade in our Expedition and purchase a new one. Toby Macort made our buying experience with Ford a pleasure! He was professional, very approachable and honest and we felt that he genuinely wanted to help us make our experience a great one!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad that Toby was helpful to your car buying experience and hope that you love your new Ford! We will relay the kind words!

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