Reviews
Service department communication is terrible and service is slow. Tried to resolve with Service manager but he would rather gas light you and get in last word than fix their terrible se vice issues.
Service department communication is terrible and service is slow. Tried to resolve with Service manager but he would rather gas light you and get in last word than fix their terrible se vice issues.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I wasn't pleased with the service I received. 2 days to change a tire ,because one of their technicians went to the hospital, they couldn't do it ,i can't believe the story they told me .
I wasn't pleased with the service I received. 2 days to change a tire ,because one of their technicians went to the hospital, they couldn't do it ,i can't believe the story they told me .
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Joe, we are sorry to see this type of service come out of our service department and can assure you that this is not how we intend to do business. We will be passing this information on to our teams so that we can work on this matter internally. If you would like to discuss this matter further please call 781-762-4200 and ask for Dylan
Amazing service as always. Chris is the best realty attentive to customers needs Love working with him when I come in for service
Amazing service as always. Chris is the best realty attentive to customers needs Love working with him when I come in for service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us a review! We are so glad that Chris has been taking great care of you! Thank you for trusting us with your service needs!
i was very pleased with the service dept my truck is running great keep up the great job
i was very pleased with the service dept my truck is running great keep up the great job
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words Michael! We are so glad that your truck is well taken care of!
Great attention to detail and a very professional service center that communicates well with the customer during the work being done
Great attention to detail and a very professional service center that communicates well with the customer during the work being done
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting our team with your service needs! We look forward to assisting you again!
Great service from writers to technicians to managers they explain everything from start to finish
Great service from writers to technicians to managers they explain everything from start to finish
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad that the Jack Madden Ford team took great care of you!
The technician is an asset to your company. He’s performed service multiple times and has always been prompt, professional and an excellent communicator.
The technician is an asset to your company. He’s performed service multiple times and has always been prompt, professional and an excellent communicator.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us a review! We are glad that the team took great care of you!
The gentleman that took me in was pleasant. I came in for an oil change and was then told I needed rear brakes. When I asked how long it would take, I was told 45 minutes. It took approximately double that time and unsure why my brakes were brought up on a routine oil change
The gentleman that took me in was pleasant. I came in for an oil change and was then told I needed rear brakes. When I asked how long it would take, I was told 45 minutes. It took approximately double that time and unsure why my brakes were brought up on a routine oil change
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Incredible. Will ONLY come here and recommend here Easy, fast and very friendly. Easy experience
Incredible. Will ONLY come here and recommend here Easy, fast and very friendly. Easy experience
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad that Amanda was helpful and friendly! Thank you for your kind words!
Overall good My experience was overall good. They finished the job within a timely fashion
Overall good My experience was overall good. They finished the job within a timely fashion
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting us with your service needs Robert! We look forward to assisting you again and hopefully earning that 5 star!