Jack Madden Ford

Unprofessional. No communication at all. Scheduled a test drive only for them to tellme the car was sold 15 minutes before my appointment time.

Worst experience with them. Say one thing and do another. Would never give them my business. All set to purchase a vehicle with them, shook hands with two people and even confirmed in writing the deal twice. Came back a few days later for the paperwork and all of a sudden that was not the deal anymore. The finance guy Steve even then blamed the sales guy Jason and basically called him an idiot. Meanwhile Jason and manager Matt confirmed the deal before I left days before. So you have two idiots working for you??? I just have no words!!!! Wasted my time and would never recommend them to any of my friends or family. Not even a stranger!

Everything went well! The purchase went well and I have nothing but great things to say!

Love Jack Madden Ford. Me and my family have always had a positive experience every time we go there for a new vehicle purchase!!!

Service Manager doesnt return phone calls. They give you the run around about when you'll get your vechile back and whats going to be services. My transmission blew before warranty was up and it was a horrible experience trying to get it fixed Fast forward 2 months later I get the truck back and they rebuilt the transmission. BUT in the process somewhere broke the dipstick bracket and returned it to me that way. The tranny dipstick is just wobbling around while driving eventually causing it to break AGAIN Which is what they said happened and why my tranny blew the first time. (because water came in thru the broken dipstick ) Since I picked it up hasn't returned 1 call or anything to rectify they problem they caused. Stripped the nut didnt attach the bracket and now im still chasing them. Chris Rielly does belong working with people because he clearly cant call back or return calls or transfer messages. Oh and when you ask for a receipt for your deductible payment he wrote in pen on your servic3 slip. Like how unprofessional is that.

Recently had car serviced for windshield washer pump repair. They eagerly promised to pick car up for me but was very late in doing so. When car was finally brought to service, technician misdiagnosed problem. They spent the entire afternoon troubleshooting without success. I then had to travel to Jack Madden Ford to pick up car so I had transportation over Labor Day weekend. Upon returning the following week, found problem that first technician incorrectly overlooked. Part had to be ordered so car was serviced following day! I had to return to pick up car. And to my surprise, I had to pay hefty diagnostic fee as well as very high labor and part charge. Interestingly, I had an offer to have problem at a Jiffy Lube a week before for one-fourth the total cost of Jack Madden Ford. But I wanted to support a Ford dealership. Well, not this one anymore.

will not ever do business there again .took my 2002 f150 there to change transmission fluid .could not supply a ride home to south norwood up dean/wash 72years old w/arthritic knees.later that day madden called to say machanic would not work on my truck.too old and rusty...picked up truck next am. went up the street to carmax and bought a 2022 dodge truck paid cash 40000.00 your loss madden.

I recently purchased a vehicle from this dealership. The day after I picked it up, I noticed a minor issue. When I saw the problem, I went back to the dealership. The salesperson told me they would speak to their sales manager, and someone would get back to me. It has been two weeks, and I still have not heard back. I was having a great experience until now.

cant say enough dropped van off on Thursday got it back on Friday oil pan brakes just a great job and service

Review so far: Normal 20k service & inspection sticker + whatever Ford had indicated for my bronco. Car was picked up at home yesterday morning (that service is nice)....... BUT I still don't have it back 24 hours later. Promised contacts for updates have not happened on time, no one picks up the phone other than the dealer operator, no one is responding to texts currently. Can't even assess the actual work done because it is a total black hole. Right now a total "incomplete" and I am left without any vehicle.