Reviews
Write a reviewBest car buying experience ever!
Awesome experience! My salesman, Patrick Tierney was friendly, knowledgeable and professional. Jeff Peterson (Finance Manager) made that part of the process easy and pressure-free. I would definitely recommend family and friends to Hodges Subaru and to Patrick Tierney. Glad to be part of the Subaru family. Peace
Best car buying experience ever!
Awesome experience! My salesman, Patrick Tierney was friendly, knowledgeable and professional. Jeff Peterson (Finance Manager) made that part of the process easy and pressure-free. I would definitely recommend family and friends to Hodges Subaru and to Patrick Tierney. Glad to be part of the Subaru family. Peace
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Louie! We're glad to hear that Patrick and Jeff could assist you during your visit with us. We hope to see you back for all of your future auto needs! -Hodges Subaru
Underhanded and Unprofessional
I was going to purchase a used vehicle from this dealership from Mark Johnston. I spoke to a salesman over the phone at 5:25pm (they close at 6) to let him know that I already had the financing cleared through my bank I would be in the next morning for purchase. Mark was not in so he said he would leave a note on Marks desk to let him know. I received a phone call from a very RUDE salesman not sure if it was Mark or not but he informed me that the vehicle had sold because someone put a deposit down on it. He was very rude and seemed not to care if I was interested in the car or not. He would not let me talk, all he kept saying was " It does not matter,you did not put a deposit down" I tried to explain to him that I just spoke to someone yesterday and was told it was still available.If I told you that I wanted to purchase it and someone came AFTER I showed my interest and you know that I was coming to purchase it, why would you allow someone to put a deposit in it BEFORE you verified if I still wanted it? Just like he called me to tell me it was sold, why didnt he call me deposit or not to tell me someone else was interested? That is a vary unprofessional and underhanded practice and shows me that this dealership does not care about their customers. I WILL NEVER GO BACK AGAIN AND WILL NOT RECOMMEND HODGES SUBARU IN FERNADALE MI TO ANYONE!!!!!!!!!!!!!!!!
Underhanded and Unprofessional
I was going to purchase a used vehicle from this dealership from Mark Johnston. I spoke to a salesman over the phone at 5:25pm (they close at 6) to let him know that I already had the financing cleared through my bank I would be in the next morning for purchase. Mark was not in so he said he would leave a note on Marks desk to let him know. I received a phone call from a very RUDE salesman not sure if it was Mark or not but he informed me that the vehicle had sold because someone put a deposit down on it. He was very rude and seemed not to care if I was interested in the car or not. He would not let me talk, all he kept saying was " It does not matter,you did not put a deposit down" I tried to explain to him that I just spoke to someone yesterday and was told it was still available.If I told you that I wanted to purchase it and someone came AFTER I showed my interest and you know that I was coming to purchase it, why would you allow someone to put a deposit in it BEFORE you verified if I still wanted it? Just like he called me to tell me it was sold, why didnt he call me deposit or not to tell me someone else was interested? That is a vary unprofessional and underhanded practice and shows me that this dealership does not care about their customers. I WILL NEVER GO BACK AGAIN AND WILL NOT RECOMMEND HODGES SUBARU IN FERNADALE MI TO ANYONE!!!!!!!!!!!!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
4th Subaru Legacy
I have been a customer of Hodges Subaru since 1986. Wouldn't trust the servicing of my Legacys to any other dealer. Purchased my lastest Legacy with some old and some new employees. Same outstanding experience as always with service and sales.
4th Subaru Legacy
I have been a customer of Hodges Subaru since 1986. Wouldn't trust the servicing of my Legacys to any other dealer. Purchased my lastest Legacy with some old and some new employees. Same outstanding experience as always with service and sales.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Dealership/ Experience
Great experience. From the first time I contacted the dealership via email, our sales guy- Mark Johnston - gave the information I asked for, no pressure, just knowledgeable, straightforward info and answers to my questions. He and the sales manager Dave made a deal for me that no other dealership was willing to make, and I bought two cars from them. Great experience.
Great Dealership/ Experience
Great experience. From the first time I contacted the dealership via email, our sales guy- Mark Johnston - gave the information I asked for, no pressure, just knowledgeable, straightforward info and answers to my questions. He and the sales manager Dave made a deal for me that no other dealership was willing to make, and I bought two cars from them. Great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Retired
Excellent service; JZ was so accommodating and trustworthy. I appreciated his low key approach. The process was expeditious. I was also incredibly grateful for the investment the dealer made in the car to pass on a reliable vehicle.
Retired
Excellent service; JZ was so accommodating and trustworthy. I appreciated his low key approach. The process was expeditious. I was also incredibly grateful for the investment the dealer made in the car to pass on a reliable vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Buying a new 2020 Subaru Outback from Hodges
From the moment we entered the dealership and met with our salesperson Mark, until the moment we drove away in our new Subaru, we were thoroughly impressed with the experience. Hodges Subaru couldn't have been any nicer in dealing with us. They bent over backwards to accommodate our requests. They were patient, took time to answer all of our questions and we never felt rushed, hassled or pressured at all.
Buying a new 2020 Subaru Outback from Hodges
From the moment we entered the dealership and met with our salesperson Mark, until the moment we drove away in our new Subaru, we were thoroughly impressed with the experience. Hodges Subaru couldn't have been any nicer in dealing with us. They bent over backwards to accommodate our requests. They were patient, took time to answer all of our questions and we never felt rushed, hassled or pressured at all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Buying experience
My experience was good... from Brian my salesman ..to Greg and Jeremy in service... everybody is helpful ,laid back,no pressure ... I live an hour away but will go here for service...they go the extra mile and u feel taken care of ....I felt Brian my salesman was honest and fair...
Buying experience
My experience was good... from Brian my salesman ..to Greg and Jeremy in service... everybody is helpful ,laid back,no pressure ... I live an hour away but will go here for service...they go the extra mile and u feel taken care of ....I felt Brian my salesman was honest and fair...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hodges's Subaru
Very friendly, down to earth, family owned dealership . Attentive without being overbearing. Brought us back after 2 weeks for more detailed tutorial on our car. Kudos to Jeff, Tamika and Brian!
Hodges's Subaru
Very friendly, down to earth, family owned dealership . Attentive without being overbearing. Brought us back after 2 weeks for more detailed tutorial on our car. Kudos to Jeff, Tamika and Brian!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
good car
went back and bought another car here after having a good experience. sales guys name is JZ, he really took good notes and got us exactly what we wanted.
good car
went back and bought another car here after having a good experience. sales guys name is JZ, he really took good notes and got us exactly what we wanted.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great family owned dealership
I highly reccomend this dealer. I bought a pre-owned WRX from them hassle free. Everyone was very friendly and helpful!
Great family owned dealership
I highly reccomend this dealer. I bought a pre-owned WRX from them hassle free. Everyone was very friendly and helpful!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase