Hodges Subaru

Christen was wonderful. She was knowledgeable, friendly, and very easy to work with. She made my buying experience of a new crosstrek hybrid seamless and enjoyable. I would definitely recommend this dealership to friends and family.

Brian was experienced, knowledgable about the car and treated me very well. Answered all questions that I had.

Sale man at the Ferndale location was very nice when I was buying my used vehicle and the extended warranty person was helpful at the time of me purchasing my vehicle. 3 months later with me putting very little miles on it I was having problems with it. I took it to the Ann Arbor location as it was closer to me. They diagnosed it for free however it was going to cost 950.00. I wanted to find out if the extended warranty would cover it, so I called this location left message for the sales person I bought it from no call back and I called and ask to speak with the person over extended warranty when I spoke with him I explained everything and he told me he would email the phone number and with contract # for the Ann Arbor location to see if it was covered. I never received the email as promised. I had to go pull all my paperwork out to get the information myself. It was not covered, so I called this location back to ask how much they would charge and I was told they couldn't tell me over the phone and they would charge me to 180.00 to diagnose it even though it was already diagnosed at the Ann Arbor one for free. This location only cares about a sale and not customer service after a vehicle is bought from them. I will never buy another vehicle from this location.

Mark was great and easy to work with! My partner and I were purchasing our first family Outback and Mark was so friendly and professional. Mark was patient and prompt with the paperwork. He even went through the vehicle features at the delivery and never made us feel like just a number. We will definitely be coming back when it’s time to get my WRX!! Thanks Mark!!!

I feel as though I need to share as it's left me feeling swindled after my Outback was in their shop for over 3 weeks. Originally on March 19th, 2024 I had brought my 2012 Outback in for service. I advised Jordan of a water sound coming from the dash. He informed me that the technician would test the system and if there was any issue (including head gaskets) they would be able to diagnose it and get word back to me. I let him know before leaving I tried burping it myself and where I thought the problem might be on front driver side (which turned out to be exactly where it was originating from). Fast forward to March 27,2024 I was given the vehicle back with these notes: "Technician performed cooling system leak test-states no leaks at this time-technician tested headgaskets and vehicle staying at operating temperature. Technician found air in cooling system-technician burped system to correct clients concern. Road tested to verify repairs. Complete. (39 - Nick *****- M284555)" While picking up the vehicle I had noticed coolant on the lower engine cover but was told that was due to having the system burped - then drove home with no issue (5 miles). On March 29th, 2024 I needed to help my father move a storage unit and drove 35 miles there and back to get it done. Half way home my engine dash light came on due to overheating and had to tow it 15 miles back home. I returned the Outback to Hodges 2 days later and was told by Jordan there were blown welds on the radiator, and that the head gaskets have now failed. The repairs to try to undo what was done start at $3000 and would increase as they found more things wrong. Asked about the pressure test and how that would of failed on blown welds? After that he let me know he had miscommunicated in the email and there were not blown welds on the radiator and that this was due to a head gasket failure the whole time. I'm not sure how all of this this would have gone unnoticed with the tests that were performed according to the notes 2 days prior. Especially when a head gasket test was specifically outlined in the work order. After speaking with the service manager Greg I was told there was nothing he could do and that this has now gone from a $500 repair to now a new engine is needed. After I had admittedly lost my temper and started leaving - was approached by Jordan and was told I needed to remove my vehicle right away or they would have in impounded. Luckily I was able to talk to Greg (basically forced to shake his hand) again and have it picked up the next day. They understand they have you at their advantage and it absolutely shows. If this was all found on the original diag it wouldn't be so personal - but the way this was handled was borderline criminal. I'd advise if you do decide to come here to document absolutely everything. I'm now looking at a new engine and maybe some time in small claims once I get the invoice for the new engine. Thank You Hodges Subaru.

Our salesperson, Brian B.was AMAZING! He was so easy to work with! Brian gave us honest and helpful information. We were impressed with how knowledgeable he was. He made the sale go smoothly and kept us posted on when our car would be arriving. We were 100% satisfied! Hodges is not the closest Subaru dealership to where we live, but we will definitely return our business there to deal with him!

Brian Biondo was the reason we chose Hodges Subaru in Ferndale. We traveled from the Ann Arbor area to Ferndale because Brian displayed extreme professionalism and honesty. Our experience from start to finish was positive and pleasant. Brian and the entire Hodges team made buying our new car a joyful, rather than a stressful, experience. We will refer anyone interested in buying a new car to Brian and Hodges Subaru.

Brought my forester in for them to look at a couple issues for me. Charged me $1500 just to look at the car, which took them 3 months to complete. They asked 9k to repair the car. When I said I didn’t have the money and I was going to go another route the head of service said I was making a “rash decision”

They love squeezing money out of their customers. Anything for a profit. Had same issue fixed for much cheaper elsewhere

Do NOT believe the hype about Hodges. I did it & it cost me dearly. Still waiting months later for a promised return call from service leader about their error. Hodges could not sell me water now. :-/