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Townsend Sales & Service, Inc.

(260 reviews)

Reviews

(260 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very happy customer

I was very happy with how the sales associate helped me find the right deal for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Robert, your positive review means a lot to us and we?re happy we could help you! Please let us know if you have any additional questions about services you received and thank you again for choosing Townsend Sales & Service, Inc.!

Excellent service

Dropped of vehicle for service and everything went well

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're pleased to hear everything was completed to your satisfaction, Michael! Please let us know if you have any additional questions about services you received and thank you again for choosing Townsend Ford Sales and Service!

Best dealer around

Like always better than expected.you always go above and beyond

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service

I brought my vehicle in for an oil change and a warranty service. As always, I received great service. The customer service was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your recommendation of our dealership, Linda! We hope to be of service to you again! Take care!

2016 Ford Focus Service

Although we did not have an appointment, the vehicle was serviced. Great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks, Thaddeus! At Townsend Ford Sales and Service, we value our customers and we look forward to seeing you on your next visit. Take care!

great service

Service was done in a timely manner and done right. Staff were top notch explaining all work being done and cost.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Dealership!

Townsend Ford does great work at reasonable prices.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service

Fast, friendly and thorough. Would recommend this dealer to friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service

Best people great service. the prices are fair and the time and location of this dealership are excellent

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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customer

Very nice and that's my review......................

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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