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Townsend Sales & Service, Inc.

(260 reviews)

Reviews

(260 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Townsend Ford Service Department

It's such a pleasure working with the service team at Townsend Ford. We called with an expedited request as we were leaving for a trip and our windshield wiper fluid wasn't working properly. We got the vehicle in on the next day and it was repaired in time for our trip.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Lee Wolloff

As always, the staff and level of service were second to none!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Out Standing

The service was fast and efficient. The service team always seem to be in a good mood and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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F150 Service

Service was on time and efficient. Staff was knowledgeable and friendly. Great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service

We had the truck serviced during a special Veterans event and the recalled item was fixed as well

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Townsend Ford

the staff and service at townsend ford are great, as always! THANK YOU!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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these required fields make me to not ever do this

everything was great why do I have to put at least 50 characters

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We really appreciate your feedback, Russell! Please don't hesitate to give us a call if there is anything we can do for you.

recent experience

Oil change went as expected based on past experience, all went well

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great buying process!

Everything was quick and easy from testing the car to signing the papers. Townsend ford takes care of everything for you which is a big PLUS!! No need to go to the registry, they do it for you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A SATISFIED CUSTOMER

After been to a few different Ford Dealerships I have found Townsend Ford to be a very family oriented dealership where they care for there customers needs. In the Service Department there is Kathy, Debbie, and Paul. All of the staff in the parts department are excellent to deal with and in the sales department Jeremy and the other sales members are very friendly. Management is also very friendly and concerned about there customer needs. In owning several different fleet vehicles it is very comforting to bring these vehicles to a dealership and know the problem will be taking care of. A very satisfied customer, Fred Hardy Jr.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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