CRESTVIEW CADILLAC, INC.

The initial quote for a tire rotation was $20. At completion the invoice was $0. As an honest customer I asked if this was correct. They then changed it to $46. I guess it doesn’t pay to be honest.

They were courteous , efficient and on time. The bathroom was clean also.thank you. I will be back

This was an absolute rip off of a dealership. Let me walk you through the events that happened. 1.) I walk into this dealership, for an oil change and because my car is making noises and driving like xxxx. I have my full bumper to bumper warranty still, so I assume they can fix any sounds that are happening. They talk me into an alignment. Fine, we take care of that too. 2.) Chris Young, only decent guy in this xxxx hole of a dealership. Took care of me last minute and got me a loaner. I’d rate things far worst if it wasn’t for him. 3.) I go to pick up my car, $300 between the oil change and alignment. They decided to add a “misc. shop fee of $20” — not discussed prior to just getting charged. So thank you for adding in an extra charge for no ungodly reason. 4.) I go to pick up my car, had to wait basically 30 minutes to get my car. Waste of time yet again. 5.) I ask them what’s wrong with it and what the noise is, they proceed to tell me absolutely nothing is wrong with it. 6.) I get into my car, after now waiting 30 minutes, paying an exorbitant cost, and it’s still yet again driving like absolute xxxxing xxxx. If not worst now, the steering wheel is shaking, it sounds like a xxxxing 1996 ford explorer not a 2020 CT4. Mind you the entire warranty is still on the car so I can’t understand why they won’t take a better look at the vehicle. Now I’ve spent $300 had a garbage xxx experience, nothing near the “Cadillac Experience” that you’re sold upfront. On top of all that my car still drives like absolute xxxx, with no xxxxing help from “Crestview Cadillac”

The only dealer I do service for my car because I really like how great they are

Adam was great and even had the car delivered. Would use the dealer again in the future.

Always professional, always genuine, and patient. All my questions and concerns were addressed, including pricing, and potential alternatives.

Great job overall. Squeezed us in right away and finished quickly. I highly recommend them.

All the people involved in addressing my needs were excellent, responsive, informed, and friendly - it was a positive experience and everything was completed timely with all committments met.

The entire team worked together to ensure my vehicle was completed timely. Everyone was exceptionally friendly and helpful. I was also impressed with all the employees and how they worked together to ensure a pleasant experience.

I think that I can go on record and say that my service center is better than your service center! Yes, it may seem a little childish, but I simply love and adore the group of people that work there, not to mention the quality service is great too. Each visit is like visiting old friends and family, from Mike who takes my car in, to Ron that writes everything up and Craig Hubble that does the follow up.