Reviews
I like this dealership, just need to serve food because
I like this dealership, just need to serve food because sometimes I can be there for a few hours.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Friendly and informative courteous sales people and staff
Friendly and informative courteous sales people and staff was willing to help and answer questions very knowledgeable about vehicles
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for taking the time to leave a review. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Efficient and good.
Efficient and good. I was happy with the service that I received. Great job Crestview
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Very dependable service department.
Very dependable service department. The dealership is very well maintained and clean. Employees are friendly and helpful. Highly recommended for service and sales.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our staff is committed to providing each of our clients with the best automotive experience! We do hope we can be of assistance in the future. Take care!
The most prompt courtesy experience I have ever had was
The most prompt courtesy experience I have ever had was Met with handshakes and thank you from beginning to end and I will come back for my second purchase
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
What I was told by the service person versus the service
What I was told by the service person versus the service manager were two different things. I had a problem in my car that was under warranty and the service manager even mentioned that, but then when I returned to pick my car up from a basic oil change, I was presented with a write up to have the repair done on my dime. I was also promised a ride to work, but then was told that no one was around for at least 30 minutes so I had to walk.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for the high star rating for Chris Young and for our workmanship and service time. We regret to hear that there was a misunderstanding regarding what was covered under warranty. Our shuttle drivers sometimes have to go on longer runs which can put them behind getting back to the dealership. Please accept our apology for your inconvenience.
Crestview Cadillac, Inc. responded publicly on 7/02/24 6:02 PM Thank you for the high star rating for Chris Young and for our workmanship and service time. We regret to hear that there was a misunderstanding regarding what was covered under warranty. Our shuttle drivers sometimes have to go on longer runs which can put them behind getting back to the dealership. Please accept our apology for your inconvenience
Helped to get the XT6 I wanted, will go back when this
Helped to get the XT6 I wanted, will go back when this lease is up
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the high star rating and the kind words for one of our top performers Kara Sacks. We're looking forward to seeing you for your first maintenance visit. Take care.
Every time they say something they lied to me.
Every time they say something they lied to me. I’m so disappointed in both the sales person and the manager.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are very disappointed to hear your experience was less than perfect. Adam King is one of our top performers. We would like to learn the details of this situation. Thank you.
I arrived 15 minutes early for my appointment for an oil
I arrived 15 minutes early for my appointment for an oil change, air filter replacement and tire rotation. I waited at the dealership for just under 3 hours during the scheduled service that should not have taken half that time. I sat through 3 hours of Jerry Springer on your television competing with the music from the overhead speakers. I also agree with other comments that the parking lot is in poor condition.
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- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We deeply apologize for the wait you experienced. We strive to get our routine maintenance customers in and out as quickly as possible. Thank you for sharing your honest thoughts.
The service was conducted in a very good manner, no
The service was conducted in a very good manner, no issues. Appreciate all your help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!