CRESTVIEW CADILLAC, INC.

I received exceptional service from everyone I worked with at Crestview. I was blown away from the first-class experience they provided.

Worst experience ever.had multiple unsuccessful visits for SD card reader issue.Dearlership does not even carry a compatible Sd card for testing.. At the time of latest visit , I left my office early early for a scheduled appointment just to be told that they can’t take my car for repair due to no technician available Iissue is still unresolved after buying bunch of different SD cards out of my pocket and multiple visits

The service to be preformed on the car was discussed and agreed upon . The questions I asked were answered to my satisfaction. It was a pleasant experience.

Complete experience went very smooth. Especially appreciated non pushy, no pressure sales personal. No one jumped me upon entry!! Emily was great!, especially since I showed up unannounced at the end of the day and she still was able to deliver the vehicle by closing time. I also appreciated the little session with Patrick where we went over the features of the vehicle.and how to use them. I am hoping the service department visits go as well as the sale. Thank you Emily

Emily was very knowledgeable and patient as we looked at many Lyriq models. Whole process was smooth and efficient.

Everyone from the “greeter” to the sale force were extremely polite & upbeat. The saleswoman was very efficient & had great patience with an older guy.

Experience started rocky. There was little communication initialed by the service representative at the first two-three weeks of diagnosis/part availability. (Vehicle was towed to the dealership without have face-to-face exchange with service representative.) After discussion with service manager, communication improved. This was the only reason for my rating. As a luxury dealership, I expect all communication to be proactive, and more than the customer anticipates. A highlight: I thank you for waiting 15 minutes for my arrival past the closing time. This speaks of going beyond customer expectations and strengthens the Cadillac brand. (Service was under warrantee, with part availability delays not controlled by dealership.)

Dealer looked at the vehicle in a timely matter and the vehicle was clean on return

Great experience. Kara communicated quickly and patiently with all my questions. I ordered my car and it came quickly with the exact features I asked for.

Very fast service. I was seen within 10 minutes of my call. They were very accommodating.