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Szott Ford

(875 reviews)
Visit Szott Ford
Sales hours: 9:00am to 7:30pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 7:30am–7:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:30pm 7:30am–7:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed
2013 state dealer award
View 3 awards
2013 state dealer award
2017 consumer dealer award 2016 consumer dealer award

Reviews

(875 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Szott Ford from DealerRater.

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Good value and nice business to work with.

Got a fair price and they found me good financing. Was a nice experience and would recommend Adam to others. They were very easy to work with. Thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Stand up dealership that stands behind their vehicles

First time customer very skeptical i'm buying a used car. Always felt that I was buying somebody else's problems. Found a small concern after purchasing the car and a couple months later Randy was very helpful and correcting my concern and not brushing me off after the purchase. For that they have earned a lifetime customer. Great customer service will always win my business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Smooth trade in of new car

I received a letter stating the dealer was looking for Ford Escapes. So I reached out and Clay Rowland and Chris Boan to see if I was able to do anything. My only request was for a 4 wheel drive Escape and the top luggage rack. My current Escape was a 2 wheel drive. They found a car, I sent them a copy of my current car statement provided them with my X/Z pin number and filled out a credit application and gave them my insurance agents name and phone number all over e-mail. They put everything together with no work on my part. The car was made available to me at a quick and convenient time. Clay and Chris are a great individually and as a team. I have had 7 prior Fords purchases/leases and I have owned other brands also. But this was by far the easiest transaction I have ever done. No Surprises!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Stacie Bright - Szott Ford

My family has been leasing cars from Szott Ford for a decade and a half! We love this dealership ?? Stacie Bright is a joy to work with...I called her on my lunch break@ 12pm to inquire about trading in my 2014 Focus, and by 6pm that same day she was able to get my insurance switched & my brand new 2015 Fusion delivered to my house in Royal Oak!!! I can't say enough good things about Szott and Stacie!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

New car purchase

I was looking to purchase a 2014 Ford Explorer. Luckily Szott Ford had one left. I was helped by Clay Rowland. He did everything to make the purchase happen. I would recommend this dealer to those looking to purchase a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mike Gabler @ Szott Ford, Holly, MI

I went to Szott Ford to find my next car and dealt with Mike Gabler. I cannot say enough good things about how Mike made my buying experience so positive. Finding a new car is stressful - especially as a woman - but Mike doesn't play games. He was honest and patient in answering all my many questions and put me at ease. Ultimately, I left Szott with a car that I love! If you are looking for a car, I would highly recommend Mike Gabler!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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"BEST FORD DEALERSHIP IN THE AREA"

We heard such wonderful things about Szott Ford from others, and they were more than satisified with their experience. We decided to check it out for ourselves. From the moment we entered the dealership showroom, we were greeted with a warm welcome. It was evident that the staff who work there truly wanted to be there. Each person was enthusiastic and helpful. David and Chris made the process smooth and easy...they listened to our needs and went beyond our expectations to find the perfect vehicle for us. We will definately recommend David to all of our family and friends. SZOTT FORD IS THE BEST DEALERSHIP IN THE AREA. P.S. We LOVE our new 2015 Explorer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Dealership

I highly recommend Anthony Ketchum at Szott Ford. I have leased four vehicles from him in the last six years. His level of service is outstanding. Every vehicle was delivered to my home or office at my convenience. The best service ever!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We love Szott Ford, Holly

We have been buying cars from Chris Boan for 16 years. We will follow him and make all of our purchases through him. Chris is like family and has always treated us with courtesy and fairness. When Chris entered management he set us up with Tom Ryan, Tom has been great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I found a Gem in Tom

This is the second lease I got with Tom Ryan. He is a keeper! Once he knew what was important to me, he worked tirelessly to insure I would be pleased as punch when I drove away. This was the first time I arrived at Szott Ford for a leased vehicle. The second time I arrived and my experience was no different from the first except Tom had already chosen the best vehicle for me. There was nothing for me to do except take my test drive and sign the papers! If you want a salesperson who can easily navigate the "A" to "Z" of you getting the car of your choice...see Tom Ryan because he has no fear of bumps he may find in your road. You will also be driving away with a smile on your face the first and subsequent visits!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.