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Lithia Chrysler Jeep Dodge Ram of Pocatello

(200 reviews)

Reviews

(200 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Review on service/repair performed

Lithia Chrysler Jeep Dodge RAM of Pocatello is where I take my Durango for all my service and repair. Staff is always respectful and the work is done correctly. They have never tried to get me to agree to any unnecessary service/repair, which makes them very trustworthy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Mr. Richard Ely

Excellent service and parts department, extremely satisfied!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service Work

In and out very fast. Great work. Very friendly and helpful staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2015 Challanger RT

Sales routine was a little rushed, but I already knew what I wanted so faster was better.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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oil change

The employees are very nice they explain things in a way that you can understand. They are fast and efficient when working on your vehicle!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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detailing 2004 tahoe

Detailing of my 2004 tahoe was done in a timely manner and was above what I expected. Good job...Lithia

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Bought a 2015 Dodge Ram

Shopping on the internet I found Pocatello Dodge. I called about a truck I saw. Cameron was my sales associate. Within a few minutes he gave me a price on my trade in and the truck I was looking at, which was the best deal I had found. We drove 300 miles to the dealership and were pleasantly surprised at the professionalism of Cameron, the dealership and the finance department, especially since this is the first Dodge truck we have bought. We have been Chevrolet customers for that past 40 years. We were given the highest price on our trade in and the lowest price on our new Dodge truck. We are very satisfied and would recommend them to our friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Oil Change

My service was completed within record time. The people are very nice and friendly. He only suggestion I have is the number I usually call to get an appointment kept going to a voicemail and nobody ever answered. I tried 3 times. I finally called a different number to the actual sales and ended up being transferred to the service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Truck Service

First life time oil change. Very impressed with the service and speed.Bill W. provided.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Owner

Great service , very pleased...........Great bunch of people......

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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