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Transitowne Dodge Chrysler Jeep RAM of West Seneca

(774 reviews)
Visit Transitowne Dodge Chrysler Jeep RAM of West Seneca
Sales hours: 9:00am to 5:00pm
Service hours: 7:30am to 8:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–8:00pm
Tuesday 9:00am–8:00pm 7:30am–8:00pm
Wednesday 9:00am–8:00pm 7:30am–8:00pm
Thursday 9:00am–8:00pm 7:30am–8:00pm
Friday 9:00am–5:00pm 7:30am–8:00pm
Saturday 9:00am–5:00pm 7:30am–5:00pm
Sunday 11:00am–3:00pm Closed
New (716) 608-3987 (716) 608-3987
Used (716) 712-5017 (716) 712-5017
Service (716) 608-3949 (716) 608-3949

Reviews

(774 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Transitowne Dodge Chrysler Jeep RAM of West Seneca from DealerRater.

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Auto repair

Great service, all repairs were done with precision!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi John, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

Best Jeep Dealership in WNY!

If you?re looking for a Jeep, go right to Transitowne on Transit in Elma!!! The entire Transitowne team is super helpful and friendly, the deal was quick and easy, and great pricing! Save yourself the time and go right to these guys. I worked with Rob Ziehm, and would highly recommend him to a friend/family, straightforward and helpful! Thanks again Rob!!! Love driving the Gladiator!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Michael, thank you so much for your positive comments about Transitowne Jeep Chrysler Dodge Ram of West Seneca! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Jeep Cherokee West Seneca

Corey was great. Fast, efficient, got it done within four hours and picked up the new car. Texting back and forth helped with answering questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Robert, thank you so much for your positive comments about Transitowne Jeep Chrysler Dodge Ram of West Seneca! Feel free to reach out to us if you need anything. Have a wonderful day.

Yesterday I visited 2 people behid desk terrible

Yesterday the 2 service people treated me terrible had me wait over 4 hours to send a shuttle back, then service person lied said he told me about the diagnostic test he was going to do and didn?t thought he was going to do. Test drive, then when o got back he got znother blond head tall guy doing the talking for him this man was no we?re there during my first visit don?t know situation then gone say loud as I was walking out mom not allowed back no service until w pay for Diagnostic and a 139 dollors on top, I feel like they were raciest, and feel o was young and niece, but I have been a customer there for years and mark and some other staff are truly amazing go out there way too provide me with excellent service I called yesterday spoke to a man in charge tob treated me unfairly I feel never calls back said he?ll look into situation and said if I?m use to dealing with mark church hill why didn?t I deal with him I have been uncomfortabl totally humiliated since the visit, I feel like since I denied the repairs they said I needed because I didn?t need them in Dec they took matters I. There own hands to treat me unfairly and charge me for something I didn?t agree too then he also said the service ppl had to get paid lol T camera tapes I was told if I have to do. Cosplay and refused service anymore until I pay for something I didn?t ask for terrible fat at your dealership

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil Change

Oil change was quick and easy. No problems at all, and great services even in a snow storm!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Brandon, we are so happy to read such a great review about Transitowne Jeep Chrysler Dodge Ram of West Seneca! If you have any further questions, please don't hesitate to reach out!

Overall 5 Star Service

Excellent Service Fast, accommodating and very attentive! N

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5 Star Service

Excellent Service. Very accommodating and very attentive! Very satisfied!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Susan, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Transitowne Jeep Chrysler Dodge Ram of West Seneca. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

First time buyer from this dealership

Very friendly and willing to please. The salesman was really pleasant and made me feel special.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Ronald, we are very happy to have provided you with such a positive experience! We sincerely thank you for your business, and look forward to seeing you again soon!

Single mom

Fantastic service dept, goes above and beyond. 2nd to None! I drive 15miles PAST my local dealer to go to Transitowne in Elma instead.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Julie, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care!

A new Jeep lease

Zander our salesperson was Very organized very confident and very easy to work with! Totally understood our needs and limitations. My wife was very impressed we mention on our phone conversation we want a specific color Jeep - and he had 4 different type of Jeeps in the same color! Great job Zander!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Transitowne Jeep Chrysler Dodge Ram of West Seneca. We are always more than happy to assist you if anything else comes up. Take care!