Reviews
This is not the first time I've bought a car from Fox
This is not the first time I've bought a car from Fox Ford. Every car buying experience with them has been an excellent experience. Every person from the salesman, to the Finance Manager, and then the person who explains and demonstrates all the features and benefits of the car were knowledgeable, professional, friendly and patiently answered all questions. I will go to Fox Ford for my next car lease. I highly recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review, Carol! We're thrilled to hear that your experiences at Fox Ford Mazda have been excellent. Our team takes pride in providing knowledgeable and friendly service, and we genuinely appreciate your recommendation. We look forward to assisting you with your next car lease! Safe travels in your new vehicle! Sincerely, Steve Winters, GM, swinters@foxmotors.com
This was a mobile service for a recall on my ford fusion.
This was a mobile service for a recall on my ford fusion. I was contacted via text and the whole thing was set up through text. I liked that. The technician was prompt and also communicated with me when he would arrive. The technician was friendly and got right down to fixing the issue. This service is totally worth it.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Elizabeth, for your wonderful review of Fox Ford! We're thrilled to hear that you had a positive experience with our mobile service for your Ford Fusion. It's great to know that our technician was prompt and communicated effectively during the process. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Loved that they came to my house to do the recall repair!
Loved that they came to my house to do the recall repair! James was very nice and explained what he was going to be doing & got it done in a timely manner! Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Robin! We're thrilled to hear that you loved our at-home recall repair service and that James provided a positive experience. It's our goal at Fox Ford Mazda to make things convenient and informative for you. We appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Greeted promptly when I showed up for the appointment and
Greeted promptly when I showed up for the appointment and all issues properly addressed
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We're delighted to hear that you were greeted promptly and that all your concerns were addressed during your visit to Fox Ford Mazda. We truly appreciate your feedback and look forward to seeing you again! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Staff are helpful, professional and knowledgeable.
Staff are helpful, professional and knowledgeable. The service was completed in a timely manner. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Mary! We greatly appreciate your kind words about our staff and the service you received at Fox Ford Mazda. We're glad to hear everything was completed promptly. We look forward to assisting you again in the future! Sincerely, Steve Winters, GM, swinters@foxmotors.com
East drop off for oil change/tire rotation and pick up!
East drop off for oil change/tire rotation and pick up! Communication on progress of the appointment was exceptional along with explanation of services provided and status of the vehicle for future maintenance.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with us at Fox Ford Mazda during your oil change and tire rotation. Communication is key, and we’re glad our team provided you with clear updates and explanations. We look forward to assisting you again in the future! Sincerely, Steve Winters, GM, swinters@foxmotors.com
There's always a level of transparency at this dealership
There's always a level of transparency at this dealership that you don't normally get at most car shops.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We're thrilled to hear that you appreciated the level of transparency at Fox Ford Mazda. We strive to provide an exceptional experience for our customers. We look forward to seeing you again soon! Sincerely, Steve Winters, GM, swinters@foxmotors.com
Service manage is always friendly and informative.
Service manage is always friendly and informative. They were a bit backed up but with free wi-fi i was able to work while I waited. Everything is always so neat and clean.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Julie, for your wonderful feedback! We're thrilled to hear that you found our service team friendly and informative. It’s great to know our free Wi-Fi helped you stay productive during your wait. We take pride in maintaining a clean and welcoming environment at Fox Ford Mazda. We look forward to seeing you again for your next service! Sincerely, Steve Winters, GM, swinters@foxmotors.com
The ease of making an appointment for service online, the
The ease of making an appointment for service online, the quick turnaround to have my service performed, and the attention to detail by both the service writer and the technician who performed the work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Howard! We're thrilled to hear that you found it easy to make an appointment for service online, and that our team provided quick turnaround and attentive care. At Fox Ford Mazda, we strive for excellence in every aspect of our service. We appreciate your feedback and look forward to seeing you again! Sincerely, Steve Winters, GM, swinters@foxmotors.com
The Express Service folks were very friendly and helpful.
The Express Service folks were very friendly and helpful. They also helped explain how my F-150 was doing from a maintenance perspective.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Martin! We’re thrilled to hear that you had a great experience with our Express Service team and that they were able to assist you with your F-150's maintenance. We appreciate your feedback and hope to see you again at Fox Ford Mazda in the future! Sincerely, Steve Winters, GM, swinters@foxmotors.com