Reviews
Shop around elsewhere for repairs. They are HORRIBLE and will take advantage of your trust! Quoted $1500 for a thermostat replacement and coolant flush!!! Ridiculous!! Muffler Man in downtown GB $420.67. That's almost an $1100 differnce! Your business and loyalty to them doesn't mean squat!
Shop around elsewhere for repairs. They are HORRIBLE and will take advantage of your trust! Quoted $1500 for a thermostat replacement and coolant flush!!! Ridiculous!! Muffler Man in downtown GB $420.67. That's almost an $1100 differnce! Your business and loyalty to them doesn't mean squat!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Paul, for your feedback! We regret to hear about the situation you have described. Please email us your name and contact information, and we will be happy to reach out to you.
I waited for Al Serra Auto Plaza ! After more than one try! They never contacted me!
I waited for Al Serra Auto Plaza ! After more than one try! They never contacted me!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Rich, please feel free to email us at [email protected] with more details and your contact information, and we will be happy to reach out to you.
This is the 2nd car my husband and i have bought from Darwin and I couldnt be happier. I LOVE my 26 traverse!
This is the 2nd car my husband and i have bought from Darwin and I couldnt be happier. I LOVE my 26 traverse!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
On second time I brought car in for same problem, they found problem and fixed it. Also since they needed to keep my car they provided a loaner which wasvery helpful
On second time I brought car in for same problem, they found problem and fixed it. Also since they needed to keep my car they provided a loaner which wasvery helpful
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Enjoyed talking to Sheri, we have a lot in common. This is the 2nd vehicle I have purchased from her. She thoroughly explained all the new changes since my 2021 Encore and there were many.
Enjoyed talking to Sheri, we have a lot in common. This is the 2nd vehicle I have purchased from her. She thoroughly explained all the new changes since my 2021 Encore and there were many.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Al Serra is a great dealer. They made the process of buying our latest vehicle so easy. Everyone was so helpful and nice.
Al Serra is a great dealer. They made the process of buying our latest vehicle so easy. Everyone was so helpful and nice.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Scott and Stephen in the service department took care of. Great service highly recommend these two young men. Had a car to use while mine was in service. Thanks, keep up the great work!!
Scott and Stephen in the service department took care of. Great service highly recommend these two young men. Had a car to use while mine was in service. Thanks, keep up the great work!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
EVERY single time we go there for service, even ig just for oil change, they try and upsell you on more, usually $100’s of dollars worth of services they claim you need. We closely follow the service guidlines in our ownerd manual. When we asked abt one they claimed we needed that was not due for quite a while per tge manual they said Chevrolet had changed the frequency recommendation for that service. If that’s true then why didnt Chevrolet inform us oc that?? They sure dibf mind sending us stuff about their “great” models and deals.
EVERY single time we go there for service, even ig just for oil change, they try and upsell you on more, usually $100’s of dollars worth of services they claim you need. We closely follow the service guidlines in our ownerd manual. When we asked abt one they claimed we needed that was not due for quite a while per tge manual they said Chevrolet had changed the frequency recommendation for that service. If that’s true then why didnt Chevrolet inform us oc that?? They sure dibf mind sending us stuff about their “great” models and deals.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, DK, for your feedback. We regret to hear about the situation you have described. Your review has been forwarded to our Service Director.
Angelina in the Buick Service Dept was great to work with! Give her a raise!
Angelina in the Buick Service Dept was great to work with! Give her a raise!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I had a great experience at Al Serra. I worked with sales consultant Chris Bonner to find the right vehicle for me. Chris was extremely helpful and knowledgeable and I'm so happy with my new vehicle.
I had a great experience at Al Serra. I worked with sales consultant Chris Bonner to find the right vehicle for me. Chris was extremely helpful and knowledgeable and I'm so happy with my new vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car