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Al Serra Auto Plaza

(2,016 reviews)
Visit Al Serra Auto Plaza
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–6:00pm 7:00am–5:00pm
Tuesday 9:00am–6:00pm 7:00am–5:00pm
Wednesday 9:00am–6:00pm 7:00am–5:00pm
Thursday 9:00am–6:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–3:00pm 7:00am–3:00pm
Sunday Closed Closed
New (810) 503-0005 (810) 503-0005
Used (810) 535-7462 (810) 535-7462
Service (888) 471-4159 (888) 471-4159

Inventory

See all 484 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2008.
We've erased the reasons you dread visiting a dealership. We provide our best price from the start, so you don't have to worry about uncomfortable negotiations or whether you got the best deal. An Al Serra Sales Advisor can sell any of our used or new brands. Our Sales Advisors will guide you from start to finish, eliminating the need to deal with multiple people throughout the process —a common source of confusion in traditional practices. Our sales process is easy and efficient. We know you have other things to do today, and we respect and value your time. We look forward to serving you!
One destination so many more choices.

Service center

Phone number (888) 471-4159

Service hours

Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
7:00am–3:00pm
Sunday
Closed

Reviews

(2,016 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Shop around elsewhere for repairs. They are HORRIBLE and will take advantage of your trust! Quoted $1500 for a thermostat replacement and coolant flush!!! Ridiculous!! Muffler Man in downtown GB $420.67. That's almost an $1100 differnce! Your business and loyalty to them doesn't mean squat!

Shop around elsewhere for repairs. They are HORRIBLE and will take advantage of your trust! Quoted $1500 for a thermostat replacement and coolant flush!!! Ridiculous!! Muffler Man in downtown GB $420.67. That's almost an $1100 differnce! Your business and loyalty to them doesn't mean squat!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Paul, for your feedback! We regret to hear about the situation you have described. Please email us your name and contact information, and we will be happy to reach out to you.

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I waited for Al Serra Auto Plaza ! After more than one try! They never contacted me!

I waited for Al Serra Auto Plaza ! After more than one try! They never contacted me!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Rich, please feel free to email us at [email protected] with more details and your contact information, and we will be happy to reach out to you.

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This is the 2nd car my husband and i have bought from Darwin and I couldnt be happier. I LOVE my 26 traverse!

This is the 2nd car my husband and i have bought from Darwin and I couldnt be happier. I LOVE my 26 traverse!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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On second time I brought car in for same problem, they found problem and fixed it. Also since they needed to keep my car they provided a loaner which wasvery helpful

On second time I brought car in for same problem, they found problem and fixed it. Also since they needed to keep my car they provided a loaner which wasvery helpful

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
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Enjoyed talking to Sheri, we have a lot in common. This is the 2nd vehicle I have purchased from her. She thoroughly explained all the new changes since my 2021 Encore and there were many.

Enjoyed talking to Sheri, we have a lot in common. This is the 2nd vehicle I have purchased from her. She thoroughly explained all the new changes since my 2021 Encore and there were many.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Al Serra is a great dealer. They made the process of buying our latest vehicle so easy. Everyone was so helpful and nice.

Al Serra is a great dealer. They made the process of buying our latest vehicle so easy. Everyone was so helpful and nice.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Scott and Stephen in the service department took care of. Great service highly recommend these two young men. Had a car to use while mine was in service. Thanks, keep up the great work!!

Scott and Stephen in the service department took care of. Great service highly recommend these two young men. Had a car to use while mine was in service. Thanks, keep up the great work!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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EVERY single time we go there for service, even ig just for oil change, they try and upsell you on more, usually $100’s of dollars worth of services they claim you need. We closely follow the service guidlines in our ownerd manual. When we asked abt one they claimed we needed that was not due for quite a while per tge manual they said Chevrolet had changed the frequency recommendation for that service. If that’s true then why didnt Chevrolet inform us oc that?? They sure dibf mind sending us stuff about their “great” models and deals.

EVERY single time we go there for service, even ig just for oil change, they try and upsell you on more, usually $100’s of dollars worth of services they claim you need. We closely follow the service guidlines in our ownerd manual. When we asked abt one they claimed we needed that was not due for quite a while per tge manual they said Chevrolet had changed the frequency recommendation for that service. If that’s true then why didnt Chevrolet inform us oc that?? They sure dibf mind sending us stuff about their “great” models and deals.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, DK, for your feedback. We regret to hear about the situation you have described. Your review has been forwarded to our Service Director.

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Angelina in the Buick Service Dept was great to work with! Give her a raise!

Angelina in the Buick Service Dept was great to work with! Give her a raise!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I had a great experience at Al Serra. I worked with sales consultant Chris Bonner to find the right vehicle for me. Chris was extremely helpful and knowledgeable and I'm so happy with my new vehicle.

I had a great experience at Al Serra. I worked with sales consultant Chris Bonner to find the right vehicle for me. Chris was extremely helpful and knowledgeable and I'm so happy with my new vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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