Skip to main content

Al Serra Auto Plaza

(1,696 reviews)
Visit Al Serra Auto Plaza
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–5:00pm
Tuesday 9:00am–6:00pm 7:00am–5:00pm
Wednesday 9:00am–6:00pm 7:00am–5:00pm
Thursday 9:00am–6:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–3:00pm 7:00am–3:00pm
Sunday Closed Closed
New (810) 503-0005 (810) 503-0005
Used (810) 535-7462 (810) 535-7462
Service (888) 471-4159 (888) 471-4159

Inventory

See all 448 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2008.
We've erased the reasons you dread visiting a dealership. We provide our best price from the start, so you don't have to worry about uncomfortable negotiations or whether you got the best deal. An Al Serra Sales Advisor can sell any of our used or new brands. Our Sales Advisors will guide you from start to finish, eliminating the need to deal with multiple people throughout the process —a common source of confusion in traditional practices. Our sales process is easy and efficient. We know you have other things to do today, and we respect and value your time. We look forward to serving you!
One destination so many more choices.

Service center

Phone number (888) 471-4159

Service hours

Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
7:00am–3:00pm
Sunday
Closed

Reviews

(1,696 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Scott and Stephen in the service department took care of. Great service highly recommend these two young men. Had a car to use while mine was in service. Thanks, keep up the great work!!

Scott and Stephen in the service department took care of. Great service highly recommend these two young men. Had a car to use while mine was in service. Thanks, keep up the great work!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

EVERY single time we go there for service, even ig just for oil change, they try and upsell you on more, usually $100’s of dollars worth of services they claim you need. We closely follow the service guidlines in our ownerd manual. When we asked abt one they claimed we needed that was not due for quite a while per tge manual they said Chevrolet had changed the frequency recommendation for that service. If that’s true then why didnt Chevrolet inform us oc that?? They sure dibf mind sending us stuff about their “great” models and deals.

EVERY single time we go there for service, even ig just for oil change, they try and upsell you on more, usually $100’s of dollars worth of services they claim you need. We closely follow the service guidlines in our ownerd manual. When we asked abt one they claimed we needed that was not due for quite a while per tge manual they said Chevrolet had changed the frequency recommendation for that service. If that’s true then why didnt Chevrolet inform us oc that?? They sure dibf mind sending us stuff about their “great” models and deals.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you, DK, for your feedback. We regret to hear about the situation you have described. Your review has been forwarded to our Service Director.

Show full review

sarah Bombaritto was great,she diagnosed my check engine light problem and had it fixed, under warranty in 1.5 hours

sarah Bombaritto was great,she diagnosed my check engine light problem and had it fixed, under warranty in 1.5 hours

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Beware of these guys. Not ethical at all. Looked at a car at 9:30am. Received revised trade-in offer at 12:30pm. Accepted offer immediately after that 12:32pm and asked to get the paperwork started. Was told someone else was looking at the car. They test drove the car at 2:30pm. Was told that car was sold at 2:45 pm. My salesman's name was Lance. No phone calls, just a text that it was sold "Sorry". A terrible experience and way worse than other used car dealers. I was an hour drive away and started back to the dealer that afternoon before receiving the news that it was sold. Absolutely do no use this dealer if you are buying remotely; what a waste of time! They will sell cars out from under you after you agree on terms. That is not right.

Beware of these guys. Not ethical at all. Looked at a car at 9:30am. Received revised trade-in offer at 12:30pm. Accepted offer immediately after that 12:32pm and asked to get the paperwork started. Was told someone else was looking at the car. They test drove the car at 2:30pm. Was told that car was sold at 2:45 pm. My salesman's name was Lance. No phone calls, just a text that it was sold "Sorry". A terrible experience and way worse than other used car dealers. I was an hour drive away and started back to the dealer that afternoon before receiving the news that it was sold. Absolutely do no use this dealer if you are buying remotely; what a waste of time! They will sell cars out from under you after you agree on terms. That is not right.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you, Ronald, for your feedback! We regret to hear about the situation you have described. Your review has been forwarded to our Sales Director.

Show full review

Terrible experience. Drove an hr. to look at a certified 20k miles car. Vehicle had body damage, check engine light on, forward collision warning light on. Low tire light on. Didn't even get an apology. Don't go there. Vehicle wasn't worth half what they were asking.

Terrible experience. Drove an hr. to look at a certified 20k miles car. Vehicle had body damage, check engine light on, forward collision warning light on. Low tire light on. Didn't even get an apology. Don't go there. Vehicle wasn't worth half what they were asking.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you, Jim, for your feedback. We regret to hear about the situation you have described. Please feel free to email us your last name and contact details to cx@alserra.com, and our Sales Director will be glad to contact you.

Show full review

Labid Jajou was easy to work with. Responsive, friendly and honest. I would work with him and this dealership again.

Labid Jajou was easy to work with. Responsive, friendly and honest. I would work with him and this dealership again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Drew Zavatsky was very helpful with arranging a couple of test drives, although the 1 I came to drive was already spoken for.Would have bought from him If my husband hadn't found the car he was looking for somewhere else.I will definitely look him up for my next purchase.

Drew Zavatsky was very helpful with arranging a couple of test drives, although the 1 I came to drive was already spoken for.Would have bought from him If my husband hadn't found the car he was looking for somewhere else.I will definitely look him up for my next purchase.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Charlie was a great salesman and the vehicle and experience was excellent. I have bought a lot of vehicles over the years and this purchase was one of the best.

Charlie was a great salesman and the vehicle and experience was excellent. I have bought a lot of vehicles over the years and this purchase was one of the best.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Pleasant and fast very friendly tom short is the best assist me on the bedliner and just the perfect side steps for my truck thank you for the perfect ride!

Pleasant and fast very friendly tom short is the best assist me on the bedliner and just the perfect side steps for my truck thank you for the perfect ride!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

They were great, called me right away, very curteous and no sales pressure. It was the car I've been looking for but its 2500 miles away so i passed.

They were great, called me right away, very curteous and no sales pressure. It was the car I've been looking for but its 2500 miles away so i passed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review
See all 1696 reviews