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Kayser Ford Lincoln

(1,055 reviews)
Visit Kayser Ford Lincoln
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 8:30am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (608) 338-1566 (608) 338-1566
Used (608) 807-5359 (608) 807-5359
Service (608) 467-1969 (608) 467-1969

Reviews

(1,055 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Lincoln MKC or Ford Escape

Alfred was our salesman and gave us very thorough test drives in the two cars we were considering. He is knowledgeable about features in both autos. We were trading in a Lincoln MKX and he could tell us what was different and changed in the MKC. Then once we decided on the Lincoln, Alfred took time to explain specific features and go through the settings, etc. We are very pleased with this car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Pat, we're happy to hear you had such a positive car buying experience with us! We're glad Alfred was able to help you out. We hope you continue to choose Kayser Ford Lincoln for all your vehicle needs! Take care!

Great car buying experience!

We stopped at Kayser Ford to look at used Explorers. Armand was extremely helpful in locating the perfect vehicle for us. We had been searching for months in hopes of finding one at the right price. Great experience with everyone we dealt with at Kayser Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Bart, we are glad to hear Armand could make your experience a positive one! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great experience

Jeff Wells was my sales associate and Viktor Lazdovskis was the Finance manager I worked with. Both were very friendly and VERY informative without trying to sell me on anything I didn't need or want. I will always use Kayser for me future cars because they are so helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Happiest customer ever!

So my last truck was purchase from this dealership 5 years ago and I was so impressed by the dedication of the salesman to find just the right truck that it made total sence to buy here again. The longer I owned this magnificient truck the more I fell in love with it. I have never been so proud to own a product like this Ford. I got compliments on it ALL the time. I commented that this truck, like past Fords, I would drive it well past 100K. It was hard to replace it and I never imagined feeling like this ever again.....however I do again. Nick Douglas did TOTAL magic in order to get me the truck that I wanted. Another dealership had the truck that was PERFECT to what I requested. That dealership, another Madison based Ford dealership, was unwilling to dealer trade this truck. Nick pulled some strings and got it for me. The price was well over a $1k less than that dealership that wouldn't deal with me. I purchased a Platinum F150 Diesel!!! What a beautiful creation. I went from 14 MPG in the city to averaging 22 MPG in the diesel....and yes I got 30 MPG on a interstate trip just last week. WOW! I FEEL LIKE I GOT THE CAKE AND COULD EAT IT TOO!!! I would not hesitate to suggest my salesman Dennis Balczewski and the sales manager Nick Douglas to help you find that feeling too of total confidence that you get the right truck and the best deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Knowledgeable and wonderful to work with!

Kayser has been our go to dealer and we don’t plan on going anywhere else! We continue to have great experiences from purchasing, to oil changes and maintenance work. Would recommend Kayser to anyone searching for great customer service and awesome vehicles!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience Buying a Used Car

Tim was great to work with. We felt comfortable. We started out with Dennis but when I saw Tim's name it was very kind of Dennis to have us work with Tim since I used to work with him a different dealership many months ago. Tim took the time to explain everything. Even when I had a concern about the windshield, I thought there was a star in the windshield but it was nothing to worry about, if anything did happen they would stand behind it. I also got the car washed again the next day when I came back to ask about the windshield. Since it rained the next day after getting it. My husband and I would go back again and maybe buy a new truck for him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent purchasing experience

I got excellent service. Beatrz was the most gracious saleslady who explained everything, drove with me and helped me get the Title. Above all she was friendly and made me feel at ease. Ryan gave me a thorough review of the financial aspect of the purchase. It was a very good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Professional and prompt

I had an excellent experience buying a slightly used vehicle from Kayser Ford Lincoln. The staff was prompt, professional, and friendly. Salesman Tim and Finance Manager Tony got our family in and out the door quickly with a great new car for our family. The price of the vehicle was fair and transparent. The quality and cleanliness of the vehicle was top-notch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Knowledgeable, efficient Lincoln purchase

Mr Alfred Hall Jr possesses a deep knowledge of the Lincoln Continental, and he adeptly explained its many features. The professionalism and courtesy of his interactions with my wife and me made us feel comfortable in dealing with him, exploring the car, test driving it, and making a positive purchase decision. Mr Ryan Kutty was similarly friendly and knowledgeable in setting up the purchase paperwork.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time to let us know how your positive experience with Alfred and Ryan was. Please let us know if there is anything else we can do for you; we are more than happy to help!

Great car buying experience!!

I recently just purchased a used car and Tim G. Helped. He was so great to work with and not the typically pushy sales guy! He made everything so smooth and quick! Will definitely recommend to others and will go back for my next car!! Fran was also great in finance! So honest and pleasant to work with! She made the finances understandable and not painful!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for taking the time to leave us your response. We are happy to hear your experience with Tim was so smooth and quick. We hope to see you soon!