Reviews
Write a reviewAnthony assisted me and was clearly, very knowledgeable about the cars he was showing me. He had a pleasant calm Demeanor. At no point did he put any pressure on me to make a selection or two decide on a purchase right then. The gentleman that assisted me in finalizing my purchase was also very personable and easy to deal with. I would definitely recommend Bill Dodge and Anthony to anyone who is interested
Anthony assisted me and was clearly, very knowledgeable about the cars he was showing me. He had a pleasant calm Demeanor. At no point did he put any pressure on me to make a selection or two decide on a purchase right then. The gentleman that assisted me in finalizing my purchase was also very personable and easy to deal with. I would definitely recommend Bill Dodge and Anthony to anyone who is interested
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your kind words! We’re thrilled to hear that Anthony made your experience comfortable and informative, and that the entire process was smooth and enjoyable. We truly appreciate your recommendation of our team at Bill Dodge Kia and hope you’re loving your vehicle!
My experience with Nate at Bill Dodge was nothing short of exceptional! He was attentive, knowledgeable, patient, kind and went above and beyond to make this deal happen for me. I can not recommend him enough. In a world where customer service is hard to find, this kid is knocking it out of the park. Keep up the good work, Nate!
My experience with Nate at Bill Dodge was nothing short of exceptional! He was attentive, knowledgeable, patient, kind and went above and beyond to make this deal happen for me. I can not recommend him enough. In a world where customer service is hard to find, this kid is knocking it out of the park. Keep up the good work, Nate!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much, Megan, for the wonderful review! We’re thrilled to hear that Nate delivered an exceptional experience and went above and beyond to help make everything happen. Your kind words mean a lot... not just to Nate, but to our whole team! We truly appreciate your recommendation and look forward to helping you again in the future.
I've been going to Bill Dodge for the better part of the last 3 years. Outstanding service department, they warrantied my engine, they fixed the car when I had an accident at the collision center and they just really take care of you. Every time I walk in, they are ready to help. No matter if it is Bobby, Gunnar or a new person that they just hired. The culture stays and it's great to be their client.
I've been going to Bill Dodge for the better part of the last 3 years. Outstanding service department, they warrantied my engine, they fixed the car when I had an accident at the collision center and they just really take care of you. Every time I walk in, they are ready to help. No matter if it is Bobby, Gunnar or a new person that they just hired. The culture stays and it's great to be their client.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Alex! We truly appreciate your loyalty over the years and are thrilled to hear that our team has consistently taken great care of you. From service to collision repair, we're always here to help, and it’s wonderful to know that our customer-focused culture shines through every visit. We’ll be sure to share your kind words with the team. Looking forward to seeing you next time! 🚗🙌
We called before driving the 100 miles down on a Saturday to ensure the had the vehicle we wanted to buy. They assured us it would be ready when we arrived. Not only was it not out front, it had not been inspected or detailed for sale. They said they would call a tech in to get it ready but waited 3 hours to do that. The detailing was a rush job. The new computer system slowed everything down. We had to enter our own information in the system and correct it several times. They asked me for my DD-214 for a veteran discount. I do not carry that on me. The whole process took us 5.5 hours. The car was to come with floor mats but they could not give them to us because their parts department is closed on Saturdays. The offered to ship them. 8 days later we were informed we would have to drive the 100 miles back to pick them up. While we are happy with the car, the process was a nightmare. They did overcome obstacles to make the sale but they were all self-imposed obstacles.
We called before driving the 100 miles down on a Saturday to ensure the had the vehicle we wanted to buy. They assured us it would be ready when we arrived. Not only was it not out front, it had not been inspected or detailed for sale. They said they would call a tech in to get it ready but waited 3 hours to do that. The detailing was a rush job. The new computer system slowed everything down. We had to enter our own information in the system and correct it several times. They asked me for my DD-214 for a veteran discount. I do not carry that on me. The whole process took us 5.5 hours. The car was to come with floor mats but they could not give them to us because their parts department is closed on Saturdays. The offered to ship them. 8 days later we were informed we would have to drive the 100 miles back to pick them up. While we are happy with the car, the process was a nightmare. They did overcome obstacles to make the sale but they were all self-imposed obstacles.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Boyd, thank you for sharing the details of your experience, we certainly fell short in a few spots and we try to be much better than that. We do appreciate your patience with our team as we've been transitioning to a new computer system which has certainly caused some delays. We are passing your feedback along to upper management so that we can learn from our mistakes. If there is anything we can do to assist please let us know.
We brought my wife's 2016 Kia Soul in for a new sticker, she took one look in the show room, bam!!!She took the new 2017 Soul+ for a quick test drive, with Robert Labbe helping us out, and also Jim Craves who has helped us out many times before. We decided to give it 24 hours of thought, but we knew we would buy it, haaaa!!!!It is our fourth purchase here, best sales people, service dept., fianance, all of them. We send our friends over all the time!!!Never any pressure, and all of our questions answered in a timely fashion.We really love Bill Dodge Kia!!!!!!
We brought my wife's 2016 Kia Soul in for a new sticker, she took one look in the show room, bam!!!She took the new 2017 Soul+ for a quick test drive, with Robert Labbe helping us out, and also Jim Craves who has helped us out many times before. We decided to give it 24 hours of thought, but we knew we would buy it, haaaa!!!!It is our fourth purchase here, best sales people, service dept., fianance, all of them. We send our friends over all the time!!!Never any pressure, and all of our questions answered in a timely fashion.We really love Bill Dodge Kia!!!!!!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good morning Keith and Kathy, and thank you for your kind words. We always enjoy working with you and appreciate your business!
We had specific wants and "don't wants'. Although they did not have a Sorento on the lot to meet our specifications, Andrew Whittaker searched and found a couple of vehicles for our consideration. Andrew patiently listened to us and thoroughly answered all of our questions. He was courteous,supportive, never pressured us, and gave us all the information we needed to make our selection. We highly recommend Andrew, his team and Bill Dodge Kia of Westbrook.
We had specific wants and "don't wants'. Although they did not have a Sorento on the lot to meet our specifications, Andrew Whittaker searched and found a couple of vehicles for our consideration. Andrew patiently listened to us and thoroughly answered all of our questions. He was courteous,supportive, never pressured us, and gave us all the information we needed to make our selection. We highly recommend Andrew, his team and Bill Dodge Kia of Westbrook.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The experience dealing with Bill Dodge KIA and Jim Craves was very pleasant . We are extremely happy with our new car.
The experience dealing with Bill Dodge KIA and Jim Craves was very pleasant . We are extremely happy with our new car.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wonderful people /dealership! Really can't say enough about my experience; Andrew, sales manager, Jim who helped me find my car and Sandy in finance. If you are looking for a new or used car this is the place to.go!
Wonderful people /dealership! Really can't say enough about my experience; Andrew, sales manager, Jim who helped me find my car and Sandy in finance. If you are looking for a new or used car this is the place to.go!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Buying a new Kia Soul was a great experience at Rowe Kia in Westbrook Maine. First of all, it took way less time than I thought it would and they were so easy to work with. I got a great vehicle and the process was both painless and positive. Thank you so much for the help.
Buying a new Kia Soul was a great experience at Rowe Kia in Westbrook Maine. First of all, it took way less time than I thought it would and they were so easy to work with. I got a great vehicle and the process was both painless and positive. Thank you so much for the help.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
They sold me the wrong trim level of the car and I had to wait another day , costing me time and money, as I depend on my car for work.
They sold me the wrong trim level of the car and I had to wait another day , costing me time and money, as I depend on my car for work.
- Customer service
- 4.0
- Buying process
- 1.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello - We would like to get some more information regarding your experience at Bill Dodge Kia. It is our goal to provide you with excellent customer service. If you could provide us with your name, who you worked with while purchasing your vehicle and the dates you were here, we would be happy to try and resolve any issues. We apologize for any inconvenience we caused and do hope you reach out. Please feel free to call (207)854-3200 at any time. Thank you.