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Reviews

1.8
Average based on 5 reviews.
  • Never Purchasing Another Vehicle Here

    Bath Subaru has the worst service department and customer service that I've ever experienced. I pre-paid for parts and was told they would notify ...


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    Bath Subaru has the worst service department and customer service that I've ever experienced. I pre-paid for parts and was told they would notify when they arrived in 2-3 days. I never received a call and when I called them about it over a week later, Angela in the Service department was rude and unapologetic. I asked to speak to the owner about it, and I was transferred to another Service department employee. When I finally spoke to the 'owner' Richard M, he was equally dismissive and rude and actually said "I dont know what you're problem is, did YOU try calling US?"....Well, of course I did, otherwise I never have known that the parts were in! Hey guys - - A simple apology for not calling and an attempt to schedule a quick repair would have gone a LONG way. Apparently, 'Bath' Subaru in Woolwich doesnt care about selling another vehicles to me, or to anyone I tell about this dealership.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Ignored, so I left

    We live locally and wanted to test drive the Impreza and Crosstrek. I went to look and ask questions to narrow down the search (and make less stop...


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    We live locally and wanted to test drive the Impreza and Crosstrek. I went to look and ask questions to narrow down the search (and make less stops for my husband during the buying process). I walked around the whole parking lot; I made a couple of loops. In other dealerships, there is usually a salesman hovering and waiting for customers (which can be good and bad). Here, there was no one (which was ok). There were PLENTY of salesman shooting the breeze outside and coming and going from the building. After browsing for 1/2 hour someone came out and told me they would go get someone. I wait for another 10 minutes and no one came out. I finally just left. If I am going to buy a car, I won't be treated like they are doing ME a favor when they actually do their job (IF they do it). I don't want to be treated like I am disrupting their leisure time. I drove over an hour south to a larger dealership and had a great salesman and fantastic overall experience. We bought TWO 2016 Foresters at that first visit. You are losing a lot of sales, Bath Subaru. Your poor customer service is hurting the local economy. I've heard of many people who take their money to other Subaru dealerships, regardless of the distance. Time to re-evaluate your customer service philosophy (or lack thereof?)

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Repair Jobs Damaged Cars More Than It Fixed

    My sister and I both got our cars repaired here. In literally both cases, the cars were repaired with non-Subaru parts, which caused my sister's c...


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    My sister and I both got our cars repaired here. In literally both cases, the cars were repaired with non-Subaru parts, which caused my sister's car to break down again later. They tore the seal on my differential in process of the repair. In both cases they refused to pay for repair and towing costs that they caused. I would not recommend them and suggest you get your car serviced elsewhere.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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