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First of all, there was one very nice person in the service department, a woman and she has been cheerful and helpful every time I talk to her but that... is where the positivity ends. Every time I call for help here the people I've spoken to have been rude and abrupt making me almost feel sorry for bothering them. This isn't right. If you call the medical clinic across the river I work, Midcoast Internal Medicine, you will be greeted with kindness and understanding and we will take time for you not treat you like a nuisance just because you are calling with a simple question. Because, guess what, That's my job! My job is to give the best care I can to my patients. Your job is to do that for your customers. I will never get another vehicle from this horrible place again. The worst customer service I've experienced anywhere for anything.
Horrible service in the service department. They will try to rip you off. (unfortunatley the salesman that sold us the car was good, but will probably... lose out on the next car because of the service manager.) She should be fired. Take it to Prime Subaru in Saco, it is worth the drive!
I received very bad service at Bath Subaru. After traveling two hours for an appointment, I was told they could not see me that day. When I arrived they... said they had "moved on." No understand of my needs; no attempt to accommodate me. I was told that I was late like I was a disobedient child. When I said that this was bad service and that I wouldn't be back the owner castigated me for my behavior. They acted like they didn't need or want my business. Do yourself a favor, drive to Bangor, Auburn or Portland, where they want to service cars. I own three Subarus, and I wouldn't use them if I was broken down in front of there dealership.
Had an electrical issue that had me very nervous, thought I might lose the car but they gave it their all and fixed the problem. Friendly sales team too,... unaggressive (unlike most places). will continue buying cars there and highly recommend it to everyone. -Jesse Means
Brought my car there twice for the same problem. Neither time repaired or even diagnosed. Service manager was unbelievably rude and argumentative. Don't... go there.
I called on a 2004 4Runner asking them many question about the vehicle how the frame was as that vintage Toyota had frame issues so I asked about the frame... and they told me the previous owner had had it redone which is very uncommon so I asked again to be sure and they said yup brand new so I drove about an hour and looked around and found the vehicle and and looked it over and crawled underneath and the frame was just about to fall apart!
Had the worst experience with these people. I called to ask about a car they had posted for sale and the salesman tells me (FOR WORD) "I don't think it... is worth your time to buy one of these cars" after asking if the car was inspectable (which I'm assuming by that answer it isn't). He even told me they don't even bother checking the cars over, so he was unable to tell me if there was anything wrong with the car. I can't even believe that I just spoke with someone from a reputable dealership. I wish I had asked for his name, he was extremely rude and had some of the worst customer service I've ever seen. Regardless of the car not being stickered, it seems unreasonable that your salesman was unable to answer questions about the car's condition. I realize that selling the car without making repairs is the best way to keep the cost down, but how can I buy a car that has no inspection sticker without even knowing what could possibly be wrong with it? I don't know if the car runs, I don't know if the car needs something as simple as new brakes or an entirely new engine and the fact that yours salesman can't answer that question baffles me. Based on other reviews it's clear that you also make repairs, so It doesn't seem unreasonable that a customer would at least like you to check the car over and give it a proper diagnosis rather than a " I wouldn't know what's wrong with it". I would of been fine had he said "Well, let me find out!". Had he of talked to me for longer than two seconds without answering every question with a "I'm not sure" than maybe I would of driven up there to check the car out. I probably even would of come to check the car out, even after his poor customer service, had he not said "It isn't worth your time". SO ANNOYED.
My wife and I recently purchased a new Forester from Bath Subaru. We have nothing but the most positive comments for our experience. Our salesman John... was very pleasant and knowledgeable. He made us feel comfortable and made sure that we were satisfied with our purchase. We are totally pleased with our Forester. It is very comfortable and the ride is smooth, hardly any road noise. It handles very well in snow, which we deal with regularly. The gas mileage is good. Our overall grade for our car and the dealership is A+.
Dennis at Bath Subaru is a class act. Without a doubt, he treated me with respect and did not try to pressure me into buying a vehicle. The staff were... nice and very accommodating. I will be a repeat customer here.
I recently purchased a 2017 Outback and was very pleased with the knowledge base of the sales staff. They were especially patient with all my questions... and concerns.