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Brought my car there twice for the same problem. Neither time repaired or even diagnosed. Service manager was unbelievably rude and argumentative. Don't... go there.
I called on a 2004 4Runner asking them many question about the vehicle how the frame was as that vintage Toyota had frame issues so I asked about the frame... and they told me the previous owner had had it redone which is very uncommon so I asked again to be sure and they said yup brand new so I drove about an hour and looked around and found the vehicle and and looked it over and crawled underneath and the frame was just about to fall apart!
Had the worst experience with these people. I called to ask about a car they had posted for sale and the salesman tells me (FOR WORD) "I don't... think it is worth your time to buy one of these cars" after asking if the car was inspectable (which I'm assuming by that answer it isn't). He even told me they don't even bother checking the cars over, so he was unable to tell me if there was anything wrong with the car. I can't even believe that I just spoke with someone from a reputable dealership. I wish I had asked for his name, he was extremely rude and had some of the worst customer service I've ever seen. Regardless of the car not being stickered, it seems unreasonable that your salesman was unable to answer questions about the car's condition. I realize that selling the car without making repairs is the best way to keep the cost down, but how can I buy a car that has no inspection sticker without even knowing what could possibly be wrong with it? I don't know if the car runs, I don't know if the car needs something as simple as new brakes or an entirely new engine and the fact that yours salesman can't answer that question baffles me. Based on other reviews it's clear that you also make repairs, so It doesn't seem unreasonable that a customer would at least like you to check the car over and give it a proper diagnosis rather than a " I wouldn't know what's wrong with it". I would of been fine had he said "Well, let me find out!". Had he of talked to me for longer than two seconds without answering every question with a "I'm not sure" than maybe I would of driven up there to check the car out. I probably even would of come to check the car out, even after his poor customer service, had he not said "It isn't worth your time". SO ANNOYED.
My wife and I recently purchased a new Forester from Bath Subaru. We have nothing but the most positive comments for our experience. Our salesman John... was very pleasant and knowledgeable. He made us feel comfortable and made sure that we were satisfied with our purchase. We are totally pleased with our Forester. It is very comfortable and the ride is smooth, hardly any road noise. It handles very well in snow, which we deal with regularly. The gas mileage is good. Our overall grade for our car and the dealership is A+.
Dennis at Bath Subaru is a class act. Without a doubt, he treated me with respect and did not try to pressure me into buying a vehicle. The staff were... nice and very accommodating. I will be a repeat customer here.
I recently purchased a 2017 Outback and was very pleased with the knowledge base of the sales staff. They were especially patient with all my questions... and concerns.
Bath Subaru has the worst service department and customer service that I've ever experienced. I pre-paid for parts and was told they would notify when... they arrived in 2-3 days. I never received a call and when I called them about it over a week later, Angela in the Service department was rude and unapologetic. I asked to speak to the owner about it, and I was transferred to another Service department employee. When I finally spoke to the 'owner' Richard M, he was equally dismissive and rude and actually said "I dont know what you're problem is, did YOU try calling US?"....Well, of course I did, otherwise I never have known that the parts were in! Hey guys - - A simple apology for not calling and an attempt to schedule a quick repair would have gone a LONG way. Apparently, 'Bath' Subaru in Woolwich doesnt care about selling another vehicles to me, or to anyone I tell about this dealership.
We live locally and wanted to test drive the Impreza and Crosstrek. I went to look and ask questions to narrow down the search (and make less stops for... my husband during the buying process). I walked around the whole parking lot; I made a couple of loops. In other dealerships, there is usually a salesman hovering and waiting for customers (which can be good and bad). Here, there was no one (which was ok). There were PLENTY of salesman shooting the breeze outside and coming and going from the building. After browsing for 1/2 hour someone came out and told me they would go get someone. I wait for another 10 minutes and no one came out. I finally just left. If I am going to buy a car, I won't be treated like they are doing ME a favor when they actually do their job (IF they do it). I don't want to be treated like I am disrupting their leisure time. I drove over an hour south to a larger dealership and had a great salesman and fantastic overall experience. We bought TWO 2016 Foresters at that first visit. You are losing a lot of sales, Bath Subaru. Your poor customer service is hurting the local economy. I've heard of many people who take their money to other Subaru dealerships, regardless of the distance. Time to re-evaluate your customer service philosophy (or lack thereof?)
My sister and I both got our cars repaired here. In literally both cases, the cars were repaired with non-Subaru parts, which caused my sister's car to... break down again later. They tore the seal on my differential in process of the repair. In both cases they refused to pay for repair and towing costs that they caused. I would not recommend them and suggest you get your car serviced elsewhere.
The salesperson was friendly and very knowledgeable. He stressed that he wanted to satisfy my needs not just sell me a car. We spent over an hour test... driving different models until I settled on a new Forester. Pricing was discussed with the help of the sales manager. I left with a firm price quote which turned out to be competitive with another dealer. I liked the low key approach. When I arrived to pick up the car everything was as expected and over an hour was spent explaining the operation of all the controls.