Holt Motors

Had a Great experience with this dealership. Erick Johnson worked with me long distance to get this deal done. He and I worked with over the phone and texting to get the price where it needed to be and they sent me the paperwork over e-mail. I was 600 miles away and there was an offer to ship it to me, or I could fly in and pick it up. I chose the latter so I could see beautiful Minnesota. Thanks, Erick, for your professional handing of this sale. Jeff S.

been going to tennvorde st cloud since 1999 for several new vehicles and all service but it went downhill there so bad that we tried holt cokato since 2020 or so, met up with josh artman and have never been happier, service has been top notch and josh artman is very professional and knows his fords better than most. anybody looking for service or vehicles i point them to holt ford cokato.

Our latest purchase was a great experience. Thank you Holt Motors! Thank you Jason for a smooth transition to our Ford Edge. We are enjoying the ride!

After looking for the right truck for months and getting very bad customer service from many other dealerships, (most took days to reply or simply didn't reply) a new posting for the truck I was looking for was on the Holt Motors site. I immediately contact them and to my surprise, Sarah replied with in minutes and completely changed by bad ford dealership experience. Sarah took care of every question. Even though the truck was just brought in the night before, Sarah ran right outside and got me all the pictures I requested. I live 2 hours from the dealership and Sarah waited and held the truck for me to come for a test drive. When I got to there, the truck was ready and Sarah was out to meet me in minutes. I lover the truck and everything that was done to accommodate me. We made a deal and told Sarah that I would not be able to come back to get the truck for over a week maybe 2 and even though, they don't like to keep them more than a week, Sarah understood my work and took care of me. The best truck buying experience in my life, and I am about to retire and was losing hope on finding the right truck. I will recommend Holt Motors to anyone needing a vehicle. Can't say enough, everyone was great. When I picked the truck up, it was sitting in the showroom ready for me. Thank you, Sarah, and all at Holt Motors

Great group of people!! Took my truck for an oil change here and was done very promptly and they washed it . It’s worth the drive from metro area. The technician that serviced my truck did a great job

Been working with Holt since 2011, purchased our last two trucks from them in 2016 and 2017. Was negotiating a new truck purchase which was going to come in at well over 75k when our salesperson suggested that we should also consider how Holt is committed to it’s repeat customers when it comes to things like there limited lifetime powertrain warranty. This warranty is supposed to cover certain items after Ford’s 3/36k mile warranty runs out. I’d completely forgotten about this warranty, so when my wife and I got home we pulled out the old records of the 16 & 17 purchases and noticed, indeed, we did have this extra coverage. The next day I inquired about all the service work we have had done on the two vehicles over the last 6-7 years (well north of 20k if you include the basic maintenance stuff). I was told that they would investigate it and get back to me. A week and half later, while I was having $1500+ worth of front suspension work done I had to remind them that I still hadn’t heard anything. Our salesperson said they would inquire again and the following Monday I got a call. To summarize the call, I was told that the burden fell onto my wife and I to inform the service department for every repair we may need that there customer loyalty warranty was on both vehicles, so that Holt can get approval from the third-party Insurance supplier, in the event that the repair was covered. I mentioned to the individual that nowhere in the contract that we signed does it say it’s our responsibility to have to inform the service department that we have a “extended/limited lifetime powertrain” warranty. I also mentioned that when the repairs were covered by Ford I never had to ask/invoke my Ford warranty. I was told that the reason for that is because “everyone knows” that Ford covers their vehicles for 3 years or 36,000 miles. At this point I’m stuck between a rock and a hard place. If my business means so much to the dealer, I find it hard to believe that I need to research every repair against a warranty that I have, and then inform the service department that they need to do the same to see if the third-party insurer will cover it. I would expect the dealership to do this for me since I’m a “valued, repeat customer”. Unfortunately, now, I have only one option left and that is to take my business elsewhere, otherwise I will be condoning the inadequate/incomplete service my wife and I have received.

Bought a 2020 Ford Edge from Jason. I am very picky about my vehicles so I made sure it was exactly what I wanted and no scratches. Found an issue there was a crack in the paint they took it to get it fixed before I signed papers. Did not even own the car for two weeks and a light came on and I noticed buttons were sticky. Took it in to get that looked at. Every time I picked my car up things were not fixed and my car had scratches and paint missing. Damon was brought into what was going on and I was told it was getting fixed. It was never fixed nobody would tell me why and the body shot messed up the paint it looks terrible. Their solution was I test drive other cars and get a different one. Now I had the car for about 45 days they offered me $7000 less then what I paid for it. Then they said they would find me a different car at the auction. No luck with that so I picked a different one on the lot and they told me my payment would be $100 more a month then I was already paying. I have bought 6 cars from them and this is how I was treated. I am very disappointed in their customer service skills. If they can’t stand behind the cars they sell I would not recommend them to anyone. Very angry Customer!

After my husband talked to Sarah Niemela on the phone and confirmed with her that they were willing to work with us on achieving a mutually beneficial deal, we drove an hour out and test-drove the car to verify that everything was as it should be. We were then able to quickly complete the transaction and take delivery of our brand new vehicle. It was one of the best sales and financing experiences that we've had at any dealership. 

Well once again Holt service department has provided less than satisfactory service. After leaving a message a few weeks ago to arrange for service on our 2017 Taurus with non-functioning windshield washer, our call was never returned. When we followed up and were finally able to reach the service department, they directed my wife to bring it in that day for the service manager to look at it. This was done and he and his staff determined that an appointment would be needed for the repairs. When my wife brought the car in for the repair she was be told that the technician had determined the washer was not working and she was charged $150 for the diagnoses. $150 to tell me the windshield washer wasn’t working!!!!! That is why the vehicle was in for repairs!!!!! And on top of that, Holt didn’t have the part so another appointment was necessary to actually perform the repairs which were estimated to be $65 for the part and $140 for labor. Unfortunately, I’ve found this to be typical performance for Holt “service” department. And while we had purchased our last two vehicle from Holt, I won’t make that mistake again.

Great service. All staff from sales to financing were friendly. Happy with the used truck we purchased.