Alan Webb Nissan

Jason was so much help in finding me a car. He was able to answer all my questions. He was very kind and patience while I looking. I will definitely recommend Jason to my friends

I had an absolutely fantastic experience working with Jesse Mumm! From start to finish, Jesse was professional, knowledgeable, and genuinely cared about finding the right car for me. He made the entire process smooth and stress-free, answering all my questions with patience and honesty. Jesse’s attention to detail and commitment to excellent customer service really stood out. I never felt pressured—just supported and informed every step of the way. If you’re looking for someone who goes above and beyond, Jesse Mumm is the person to see. Highly recommend!

Drove and hour and a half to look at a Toyota 4runner, about 10 minutes before I arrived I got a call from the sales rep I was dealing with, Marco Garcia. He stated the vehicle I was interested in sold the evening prior and he just found out. He knew we were making a drive to look at the vehicle and you can't tell me he didn't know about it!! Very frustrating and misleading. It would have been nice to get a call or email stating the vehicle was already sold so I didn't waste my time and work day. I wouldn't even leave a single star review on this dealership, that was a shady move.

So my truck has recently been failing to start. Turns over and over till battery dies. This had happened several times. So last I did not try to start till battery died, just had it tow in for repairs. Called and made appointment, explaining what had been going on. I have an extended warranty, so thought the dealer would be a help in ongoing issue. Boy was I wrong! Previous visit to Alan Webb Nissan was great service! NOT THIS TIME! The service department is unprofessional, rude and ……… I will stop there. Through the website search I was contacted by a salesman Henry, he was very helpful but even Henry had problems communicating with the No Service service department. When finally contacted was told that it was just a fuse, was the reason my truck would start sometimes. Believe this was a lie and could not get explanation. Was told I needed a battery, while I was waiting for phone call back about warranty several days later. Found out nothing was covered and it would be over $400 dollars for a battery. Also was thinking they were working on AC that works inconsistently. Wrong! They had ordered a new air bag that was a recall! Was not asked about or told about till it was done! So they kept my truck for a week waiting on recall parts that could of been scheduled repair on a later date. So while there I was interested in seeing new vehicles, so contact Henry and he was very helpful. As he had been helping with the No service Service Department. Was just looking, but he was helpful. His manager not so much. So I go to leave and they left my truck with a dead battery, didn’t tell me this. Had to jumpstart truck with wife’s car. Horrible service, what a let down from a few years ago. I also noticed that your bad reviews all ask customers to contact you, but you ask for contact information in submitting reviews. Misleading feedback. There should be follow up response from customers of how you fix the problems, not the please contact me.

I really enjoyed how friendly everyone was and their willingness to work with us on a good deal for the car. Joe Teeney was extremely educated in any question about the car or the car buying process. He also wasn't pressuring us into buying anything which is something that made me feel more welcome.

Unprofessional dealing with this organization. Emailed different dealer and actually bought a car before these guys even responded coherently. Don't waste your time.

I did not buy my 2015 Nissan from Webb, they did not have what I wanted and wanted to charge me $300-400 to go get one from outside the Portland area, I did that myself. I have tried to use them for warranty service. First trip for a defective Mass Flow Air Controller was ok. Next attempted visit...has been awful. Can't make appointments, as they are "short staffed" or "out to lunch" I leave messages, no one calls back as promised....so I held....for 20 minutes....left a third message....same...I gave up...

Please do not consider this place for car service or buying stay away unprofessional staff. Good luck trying to reach the service department they have the wrong number up. I've spoken to some guy that picks up the phone and hangs up right away. Just stay away

7-07-17 went to service dept to set up appointment for timing chain replacement. Appointment was set up for the folowing week for 7-11-17 at 8:15 am. Arrived early, told to wait, they needed to verify that car was still covered under recall order. Oh good news they told me, it is is still covered but we need to order the parts and set up a new appointment. Taking my car elsewhere. Setup an appointment with another nissian service center in Portland.

I have to say after buying multiple purchases from different dealerships over the years I've never had the worst experience with a dealership. After dealing with the salesman and him getting his information incorrect I still needed to purchase after dealing with the manager. Since wife loved the car. Two months later I was still getting excuses and no results when trying to get my tags. There was always a reason that made no sense or a exude about running out of paper couldn't even get temp tags made a third time. After more excuses and delays I'm still waiting. Poor communication and poor result and lack of follow up make this a place to beware.