Reviews
Jeep purchase
I went to Lithia in Kennewick to buy a 2015 Jeep Wrangler. As soon as I walked into the showroom Travis Solso approached me and made me feel comfortable. He answered all my questions and was awesome. He wasn't pushy or anything. He always had my best interests at the front even when were negotiating price and trade in etc. he was so good at his job after we bought my jeep he sold my wife a new fiat. He spent all day with us and offered to even go down to California and drive her car back. She picked one that his dealership didn't have and we ended up finding one closer that he shipped in. When he called he had it polished and perfect for my wife. He even had it sitting in the showroom for her. If you want a real service salesman ask for Travis. You won't be disappointed. He is the best and I will never buy a car from anybody else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service
I got an oil change. The appointment was on time finish rapidly. The service tech was great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service
So easy to just walk in and get your vehicle serviced. Quick and easy and their employees are GREAT!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mrs.Julie Lomax-Wilcox
My service was handled in a quick and professional manner . Additional needs were brought to my attention and a good explanation for the additional cost was given to me .They thanked me for coming in .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oil change
I dropped my car off for an oil change without scheduling an appointment. They were able to get me in and out in about an hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellant customer service
Vehicle was done in a timely matter . Good dealership to get your car worked on . Had couple recalls performed . And full inspection . Prices are fair .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent customer service
Luis was very helpful. Luis knew what we were looking for and gave us many options to choose for. If I could I would buy hundreds of cars from luis great customer service and very knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Staff is excellent
Very friendly and helpful. Frank and his team have done many deals in the past and I highly recommend them. Patrick has always gone above and beyond.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service
Excellent service and finished by the time committed
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
dodge jouney
I used the express oil change lane and the service was very quick . This was the first time using this and will use it again
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase