Skip to main content

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

(1,062 reviews)
Visit Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 7:30am–4:00pm
Sunday 10:30am–6:00pm Closed
New (509) 795-5415 (509) 795-5415
Used (509) 795-5414 (509) 795-5414
Service (509) 795-5538 (509) 795-5538

Reviews

(1,062 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Great Experience!

Great experience with a great team. Was treated very well. Gave me exactly what i was looking for and didn't try to put me in something I wasn't interested in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great truck buying experience

Ask for art when stopping by he'll treat you right and get you into a great truck at a reasonable price

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Purchase of new Ram pickup truck

Keith was excellent in his understanding of what we wanted and showed us the options. He was great at helping us through the process and demonstrating all the features. Love the truck!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Dealership of Choice

Lithia Dodge had been my dealership of choice since 2005. My dodge goes in for regular service every six months plus whenever other service is required. I am acknowledged by name when I go in and receive exemplary service from the service advisor. Friendly but professional. My car is always returned to me at the time promised and if I cannot stay and wait, a ride is always promptly available both to get home and back again. My car is always serviced promptly and I never worry about it and I am informed if other service is suggested.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Experience!!

Did a walk in oil change, tire rotation and a small repair fixed by the installation of a new part. The employee helping me was very pleasant and helpful. I was shuttled home and also picked up when the service was complete. The entire experience was great and I would recommend the dealership to anyone who is looking for a vehicle or service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Excellent Buying Experience With Travis

My visit there was amazing! Everyone was helpful and courteous. I felt relaxed and no pressure to do anything I wasnt comfortable with. I mentioned want I wanted for the trade and what I wanted for monthly payments. I was able to get everything I wanted and more. I will definitely be recommending this dealership to family and friends. Travis was awesome at making everything happen so quick and effortless. It truly was a great experience. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Excellent Buying Experience From Travis

My visit there was amazing! Everyone was helpful and courteous. I felt relaxed and no pressure to do anything I wasn’t comfortable with. I mentioned want I wanted for the trade and what I wanted for monthly payments. I was able to get everything I wanted and more. I will definitely be recommending this dealership to family and friends. Travis was awesome at making everything happen so quick and effortless. It truly was a great experience. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick easy and clean

Came in to look around and to see what was available left driving a very nice 1500 RAM sweet color and the right options no hassles or pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Cutch's Curse

My Grand Cherokee was in for a Grease/Oil/Filter service. Most vehicles this would be a routine matter, but not the Cutch mobile. I was told the oil filter adapter failed causing the new oil filter and new oil to be discharged from the engine when the engine was started following the service. Apparently this happened twice before they diagnosed the issue as being the adapter. This falls under the Murphy Law category and the Service Department personnel handled the situation very professionally. The service time was longer than expected, but I also got three oil changes for the price of one :-)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

oil change

great friendly service, clean facility. They were able to get me in without an appointment and got my vehicle serviced with 45 minutes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No