Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Great staff. Treated me like I was the most important person that they were dealing with. They got me the car that I wanted at the price that I asked for and after the fact even threw in extra carpet mats.

I walked into the dealership with little hope as to buying a new (used) car. I had looked around all other dealerships in my town and decided to try my luck at lithia dodge. Luckily I was approached by a salesperson who helped me find the right car. Brittany green of tri cites lithia dodge helped me find my car and was completely helpful and kind. I am now a proud owner of a 2012 Dodge Avenger and I love it!

The oil change was great, the service is and was always amazing. They contacted me on questions instead of just doing it without my permission.

Oil change timely, and staff is always awesome. Will continue to buys cars from and use for service.

From management to sales and service everyone was professional and did exactly what they said they would do. This was important to us as we purchased the vehicle via the web. We live in Vancouver,WA so as you can imagine buyers remorse starts to creep into your head. I am thankful that the lithia team went above and beyond to make that nervous feeling turn into the best day ever!! Blessings to all.

alternator went out on my 2012 Challenger, they checked it out , repaired it and had it back in one day. so far no problems with repair, have not driven it very far yet.

I purchased my vehicle in February 2017 and brought it in for the first oil change. Service was excellent.

We were moving from OR to WY when outside Kennewick, my '97 Dodge RAM Pick-up began having performance problems. We stayed night and took PU to Lithia Dodge dealer for evaluation. Service (John) was able to fit me into their busy schedule to evaluate my problem(s). It was discovered I had some major mechanical issues such that, with the age and mileage on my PU truck, the costs basically dictated I purchase a new vehicle. John got me in touch with Patrick C., head of fleet sales and Patrick made some superb recommendations on a used 2015 Dodge RAM. My wife and I took for test drive and Patrick was able to offer us some very good pricing, we purchased the vehicle. All and all, we had an exceptional experience; we felt we were treated extremely professionally and under the circumstances, very fairly. Good people and good dealership!

The only problem is the salesman I delt with promised to detail my truck every time I had it there for service but Luis will not do it.

overall a good experience. they got my vehicle done quickly and were always in contact with me about everything.