Reviews
Prompt, Friendly Service
I had an appointment for an oil change, and it was completed in a timely manner, with good information regarding fluid levels, tire condition, etc. Can't beat that.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Car service
I rate the service associates with utmost care and respect and would give each of them a big raise
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Superior Customer Service
The team at Lithia Dodge in Tri-Cities went over the top and exceeded our expectations in customer service and satisfaction. We were treated as though we were family. From management, sales, service and finance all exceeding our expectations. We will continue to recommend them to all those we have contact with. Their service exceeds your rating scale. My wife and love doing business there and this is our 3rd set of vehicle purchased from them. We won't buy our vehicles anywhere else
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fast Service!!
I took my van in for an oil change and was out in under 30 minutes!! Very fast service!! The staff was very friendly and efficient.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Exceptional Service
Lithia makes a fair deal and backs it up! I am very pleased with Lithia.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Huge help!
I showed up at five fifteen with no appointment to pick up my new wheel which I asked them to put on my vehicle and they did!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Owner
Great customer service Would buy again. Will recommend to friends
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Recall on 300 Chrysler
Timely appointment time and repairs. Would like to meet the mechanics more. Great people and comfortable lounge for waiting.. Art for assisting in looking for a truck.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
GREAT CUSTOMER SERVICE
ONE OF THE BEST CUSTOMER SERVICE I HAVE EVER HAD THEY WERE VERY FRIENDLY AND VERY STRAIGHT FORWARD WOULD DEFINITELY RECOMMEND LITHIA DODGE OF TRI CITIES
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
30000 mile check and oil change
Everyone was friendly and helpful they were able to take care of everything same day. I will go back
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase