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Subaru of Puyallup

(549 reviews)
Sales hours: 10:00am to 6:00pm
Service hours:
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Sales Service
Monday 8:30am–8:30pm 7:00am–7:00pm
Tuesday 8:30am–8:30pm 7:00am–7:00pm
Wednesday 8:30am–8:30pm 7:00am–7:00pm
Thursday 8:30am–8:30pm 7:00am–7:00pm
Friday 8:30am–8:30pm 7:00am–7:00pm
Saturday 8:30am–7:00pm 7:00am–7:00pm
Sunday 10:00am–6:00pm Closed
2018 state dealer award
View 4 awards
2018 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(549 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Subaru of Puyallup from DealerRater.

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Wonderful Experience thanks to Heather

My husband and I recently purchased a brand new Rav 4 and after just a month decided it was not the car for us. After lots of research we had it narrowed our new new car search down to a few choices. A new Subaru was on the list. We already have a 2014 Forester that we love, but I was not sure we needed another. I am so very grateful that is was Heather Davis that greeted us that Friday, she is a big part of why we ultimately chose to purchase another Subaru! She is so caring, wonderful, and made the purchase of our new 2016 Outbackl! Heather is very knowledgeable about all the Subaru's and was able to answer all our questions. When the time came she made sure we got the right car, for the right price. I cannot express how extraordinary this car buying experience was, and all due to Heather going above and beyond for us! Thank you Heather, we LOVE our new Subaru and we will be back for #3!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for such a wonderful review! We are very lucky to have Heather on our team. We hope you are enjoying your new Outback, and we look forward to working with you again in the future!

A Good Experience

I started my car search at another Subaru dealer and I could list that dealers many shortcomings. But that unpleasant experience increased my appreciation of Subaru Puyallup and of the salesperson, Justin Peoples. Justin was truly concerned about which vehicle would meet my needs. I made a decision, did the paperwork, drove home and was back the next day at the dealer because I had made the wrong decision. There was no question from Subaru about returning the vehicle. Justin worked with me again, discussed my concerns and I chose another vehicle. Justin spent 1 1/2 hours with me going over all of the features of the Forester. Since my last car-buying experience was six years ago, there were many changes for us to review. Other dealers would benefit by following the "customer first" approach of Subaru Puyallup. Justin Peoples provided great service for me and I have already recommended him to an acquaintance. The manager and entire staff were helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the wonderful review. We are very lucky to have someone like Justin! We hope you are enjoying your new Forester, and we look forward to working with you again in the future!

2016 Subaru Outback Premier ***LOVE IT!!***

Kimberlee was AWESOME!!! She phoned my husband the day before we came to browse new vehicles and she had the perfect car picked out for us when we arrived. Then, when taking the test drive she drove first to show me all the bells and whistles. I drove away in the best car I've ever purchased and in the future I will refer anyone I hear speaking of car shopping to Kimberlee at Subaru of Puyallup!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for such a great review! We are so happy to hear about your experience with Kimberlee and our dealership, and we hope you are enjoying your new Outback!

Kym Fuhrman-Ruff at Subaru of Puyallup is awesome

I went in and saw Kym Fuhrman looking for a new car and she made the experience amazing. I have never had the car buying experience be so fun and easy. She made the whole process fun and not at all stressful and the way they have the pricing set up you know you are getting a great deal on the car. I will keep coming back to Subaru of Puyallup when it is time for a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so happy to hear about your experience with Kym and our dealership! We are very lucky to have have her! Thank you for the wonderful review, and we hope you are enjoying your new vehicle!

Excellent experience

Went in on a busy Saturday for the sole purpose of getting a quote on my trade in along with their best offer on a new Forester. I had a few other dealers I wanted to do the same with. I told the salesman that I might even consider accepting an offer at that time if it was acceptable. I knew the process could take some time as I'd come from another, closer dealer already and had their offer in hand. Well from the time I met George Mayfield, I recognized a real pro. I've been in sales for well over 25 years, and he hit all the right notes. He got me exactly what I asked for. He was respectful of my time. And when it came time to process the transaction, he aided in making that process smooth and efficient. Would I recommend this dealer and George in particular? Absolutely!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so happy to hear about your experience with George and our dealership! We are very lucky to have someone like him! Thank you for the great review, we hope you are enjoying your new Forester!

Really good experience

Everyone at the dealership was cheerful, polite and cared about how our process was going. We got a good deal on a really nice used car that exceeded our expectations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for a wonderful review! We are so happy to hear about your experience with our dealership, and hope that you are enjoying your new vehicle!

New Car purchase

This is the 2nd car I have purchased from Subaru of Puyallup. Heather Davis was my salesperson, she went above and beyond with every aspect of my new car purchase. Heather was never pushy, she provided the information and let me make my own decisions at my own pace based on what was best for me. She was a perfect fit for me because I don't respond well to aggressive car sales people. I am grateful for Heather's patience with my process. Also, thanks to Matt, "the finance guy" who got me thru the paper work and guided me on a few choices to complete the process professionally. Upon inspection of the car at the time of the sale Heather's attention to detail discovered a screw in the front tire and had the tire evaluated and fixed before allowing me to drive on a tire that could have caused a potential safety issue for me. I truly appreciated her looking out for my safety. I have purchased several new cars over the years, but this has been the best car buying experience of my life without question. Heather delivered my car to me after the tire was fixed and she spent over an hour going through all the features of my new car. I drove off in my new car feeling like a Queen. Rebecca Roberts Forsythe

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Rebecca, Thank you for such a wonderful review! We are very lucky to have employees like Heather and Matt. We hope you are enjoying your new vehicle!

GREAT BUYING EXPERIENCE!!!!!!

I am writing this letter as a humble note of appreciation for the outstanding quality of service provided by Subaru of Puyallup. I would like to extend my appreciation for the exceptional professionalism by Heather Davis in Sales, Rachel Kemak in finance, Lisa in title, reception desk and the service department for their impressive prompt and courteous services. The Subaru team went above and beyond in taking care of me as a customer and made me feel very comfortable in my purchase. I?ve looked at many dealerships and found that they cannot match Subaru of Puyallup prices. Save yourself the time of looking around and start right at Subaru of Puyallup. They have set themselves apart and clearly set the standards to a new level .They have just made a life long customer....HAPPY!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Michael, Thank you for such a wonderful review! We are so pleased to hear about your experience with our dealership staff, and we hope you are enjoying your new vehicle!

Great Experience !

We purchased a Subaru Forester from Subaru of Puyallup. Everyone was very pleasant and helpful. Kymberly Ruff was awesome and made our purchase seamless. Kym answered all of our questions and explained the vehicles features . This dealership is professional and had many vehicles to chose from. We would like to thank everyone at Subaru of Puyallup , especially Kym Ruff , for making this car buying experience easy. And yes, it was stress free . My new Subaru is great, very comfortable and has many features. We definitely recommend Subaru of Puyallup.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Patti, Thank you for the great review! We are so happy to hear about your experience with Kym and our dealership, and we hope you are enjoying your new Forester!

Best car shopping experience!!!

You want a great car shopping experience, you have to visit Subaru of Puyallup! The representatives here are the best in the business, so very helpful, kind, curtius, and just a bunch of great people with your best interest in mind. There was no hassle no pressure at anytime during our car buying process. A good selection of vehicles to choose from, and we got the exact vehicle we wanted. If you are in the market for a new or used vehicle you need to stop by and talk to them! After we bought our 2016 Crosstrek they walked us through everything inside the car and answered all our questions, even though it was after closing the day before Thanksgiving.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so happy to hear about your experience with our dealership, and hope you are enjoying your new Crosstrek! Thank you for the wonderful review!