Reviews
Oil change
There for service, Tim is thorough and cooperative. Friendly. Showed me waiting room. TV for Olympics. Coffee. Clean restroom. All good.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dan thanks so much for the excellent review! The entire team will be very happy to hear about your positive experience with us. I will certainly pass the kind words along Tim. Please let us know if we can do anything further to help. Be well, Bob Cesena Digital Director rcesena@msn.com (360) 202-0138
Pleasant and convenient
Interactions with staff excellent; waiting room clean and pleasant; scheduling and reminders convenient; work done quickly and professionally. Glad I tried Smith Kia.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rose, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Kind regards, Bob Cesena Digital Director rcesena@msn.com (360) 202-0138
repair navigation system
quick and excellent job on fixing my navigation system and setting up the new radio with the cell phone and make sure the system works
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bruce, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Respectfully, Bob Cesena Digital Director rcesena@msn.com (360) 202-0138
Service makes KIA a better product.
Personal and friendly care. Always keeps me apprised of my car needs. Remembers me by my name. And to make this 20 word minimum makes me want to forget about doing the survey.....
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your outstanding rating of our service department, Sharon. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Respectfully, Bob Cesena Digital Director rcesena@msn.com (360) 202-0138
Great customer service
Fast, easy. Stephanie was great, even though she was running all around keeping up with all the work she still had time for a smile and good customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thank you for writing such a great review about your experience at our dealership! Stephanie is a great people person and she strives to create a positive experience for every customer. She will be very happy to hear she was successful in that endeavor. If you have any questions or concerns, please do not hesitate to come see us. Respectfully, Bob Cesena Digital Director rcesena@msn.com (360) 202-0138
Great service.
Easy scheduling and pleasant service desk employees. I also like having the free car washes! The service and parts employees area very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeanette, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Warm regards, Bob Cesena Digital Director rcesena@msn.com (360) 202-0138
Great service
Everything was great. Staff is always very helpful. They do what they say and do it when they say they are going to do it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future! Take care. Warm regards, Bob Cesena Digital Director rcesena@msn.com (360) 202-0138
Car Service and Oil Change
employees are very kind and friendly. Tim is great and will answer anything you want to know. The waiting lounge is also great with big screen TV and vending machines. Also I always drink Ice and was surprised to find it in the machine. what a bonus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nancie, thanks for giving us the opportunity to service your car. I am happy to hear that everything went well for you. I will pass your feedback along to our team. Until we have the opportunity to work with you again, drive safe and stay well! Warm regards, Bob Cesena Digital Director rcesena@msn.com (360) 202-0138
Great Service
Always courteous and professional. Great staff to work with. Really seemed to listen to my questions and concerns. The car wash is a nice addition.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Edward, at Smith Kia of Bellingham, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and if there is anything else we can do for you just give us a call! Thank you for your great review! Respectfully, Bob Cesena Digital Director rcesena@msn.com (360) 202-0138
Individualized Service in a Computerized World
Tim treats me like a human being and not a dollar-sign and he always does it with a smile. Tanya is also quite amazing. They both know their stuff. Both go the extra mile to make what is generally a drag (repairs) seem not quite the bummer it really is.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kelley, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you again in the future! Best regards, Bob Cesena Digital Director rcesena@msn.com (360) 202-0138