Reviews
They were very friendly and helpful.
They were very friendly and helpful. The sales person (Owen) was not pushy and took his time discussing options and showing us the cars many features.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Customer service has greatly improved since my last
Customer service has greatly improved since my last visit. I received phone calls and texts and staff was friendly and helpful. I’m so happy to have my dealership on its way back up!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Dawn, thank you for sharing your experience! We appreciate your kind words and can't wait to share them with the team. We appreciate your business! See you next time at Lithia Hyundai of Anchorage.
I’ve already rated you.
I’ve already rated you. We had an excellent experience. I’m not sure why I’m getting a repeat of this request.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with Lithia Hyundai of Anchorage! We appreciate your feedback and understand you've already submitted a review. Your support means a great deal, and we're happy to assist you anytime!
It took over 5 hours for an oil change.
It took over 5 hours for an oil change. I was unaware it was not covered with my car purchase, since I had been told 30k miles or 3 years. Apparently it is a limit of 4 oil changes. I didn't receive a report of everything checked and performed as I had in the past. My car is now making a weird whirring noise after I turn it off that it had never done in the past. Now I will probably have to go back. Very disappointed overall, they seemed very disorganized and overwhelmed.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry for the lengthy wait and any confusion about your coverage. It's concerning to hear about the noise in your car as well. We'd like to ensure everything is sorted out properly, so please give us a call at your earliest convenience. We're here to help make things right. Thank you, Chris Schmidt - General Manager - 907-762-5100 - [email protected]
Fairly easy process.
Fairly easy process. Dropped off my truck for an oil change & picked it up after work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for the 5-stars following your service visit! We're happy to hear the team took care of your oil change. We look forward to your visit back to Lithia Hyundai of Anchorage!
Not timely Too slow.
Not timely Too slow. Poor service poor service poor service poor service poor service. Is that enough?
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the delays and lack of satisfaction with our service. We take your feedback seriously and aim to improve the timeliness and quality of our assistance. If there is anything specific you would like to discuss or if there is a way we can make things right, please do not hesitate to contact us directly. Thank you, Chris Schmidt - General Manager - 907-762-5100 - [email protected]
Super fast, even when the car I bought had a engine light
Super fast, even when the car I bought had a engine light on they did their best to fix the problem while not taking long at all. They are super kind, their vibe is super good and i love my car
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to read your five-star review of our team! Thank you for choosing Lithia Hyundai of Anchorage and for sharing your experience. Enjoy your new car!
Gabriel was a terrible finance guy and a liar.
Gabriel was a terrible finance guy and a liar. Gordon was a great salesman Gabriel was a terrible finance guy, and a liar. Gordon was a great, polite salesman
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Tyler, I'm sorry to hear that your experience during the financing process did not meet your expectations, though we're glad to hear Gordon provided polite service during your visit. We appreciate you taking the time to leave us some feedback, and I would like the opportunity to learn more about your experience and discuss it with you directly. Please don't hesitate to reach out if you'd like to discuss this further. Thank you. Chris Schmidt - General Manager - 907-762-5100 - [email protected]
My appointment was delayed and so they offered me a free
My appointment was delayed and so they offered me a free ride to and from wherever I needed to go until my vehicle was finished. I was very satisfied with the work on my car as well as making sure I could still get where I needed to go for the day!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michelle, thank you for your patience and understanding! While we know delays can be inconvenient, we’re glad our team was able to keep your day moving and make the situation a little easier. It’s also great to hear you were happy with the work completed on your vehicle. We appreciate you trusting Lithia Hyundai of Anchorage and hope to see you again at your next service visit!
Since my first day at the dealership and first time ever
Since my first day at the dealership and first time ever going there Sam Lee and Gabe have been so amazing and did a great job helping me get through my purchase smooth and easy they have never made me feel pressure or overwhelmed they were able to handle everything. Made me and my kids feel welcome which is so important to me. Thank you so much Sam Lee and Gabriel for everything I really appreciate everything you both have done to help me. Most of all thank you for being so patient, understanding and supportive.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It's wonderful to hear Sam and Gabriel made you and your kids feel welcome from the very first visit! Buying a vehicle is a big decision, and we're glad their patience and support helped make the process comfortable and pressure-free. Thank you for trusting Lithia Hyundai of Anchorage with your purchase. We wish you and your family many happy miles ahead!