Reviews
It's going to be way longer than a few sentences.
It's going to be way longer than a few sentences. Poor service, poor communication are some starters
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Christian was great.
Christian was great. Only person with in 5 years to actually assist with my Veloster. Very appreciative of Christian and his help
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Good Had a good experience They did it timely manner and
Good Had a good experience They did it timely manner and service was very good
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear about your great experience with service! Thank you for the kind review from all of us at Lithia Hyundai of Anchorage.
The waiting area was clean so was the restroom chairs
The waiting area was clean so was the restroom chairs were comfy and Brian was friendly and helpful
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your service experience! We love knowing you found our waiting area to be clean and comfortable and our team to be friendly and helpful. We look forward to your future Lithia Hyundai of Anchorage visits!
Straightforward, easy to deal with, very satisfied!
Straightforward, easy to deal with, very satisfied! They made the process simple and very painless!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback, William. We’re glad to hear that our team made the process straightforward, simple, and painless. Your satisfaction means a lot, and we look forward to assisting you again in the future.
I got an appointment right away.
I got an appointment right away. The customer service was excellent. Brandon Rose was very courteous and answered any questions I presented to him.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is wonderful to hear, AKCANOEGIRL. We’re glad Brandon Rose could provide courteous, attentive service and answer all your questions. Thank you for sharing your experience, and we look forward to assisting you again in the future.
On point with service advisor and the quality work on
On point with service advisor and the quality work on cars. Clearly passionate about their job.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback, trucklover35. It’s wonderful to hear that our service advisor provided attentive support and that the quality of work on your vehicles met your expectations. We’re proud of our team’s passion and look forward to assisting you again soon.
Had car for two months just to have me pay $200
Had car for two months just to have me pay $200 diagnostic fees Paid $400 to get told what I already knew?
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're disappointed to see your feedback. I apologize for the delay in repairing your vehicle and for any miscommunication regarding the diagnostic fees. We aim to provide timely and cost-effective repairs, so we'll address this with our team to find ways to improve. When you have a moment, please reach out to further discuss your time here. Thank you, Christopher Schmidt - General Manager - 907-631-7002
Have always had prompt attention and great interaction
Have always had prompt attention and great interaction with the staff. Very very good. Great
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback, Cmichins0. We’re thrilled to hear that our team consistently provides prompt attention and positive interactions. We truly appreciate your kind words and look forward to assisting you again at Lithia Hyundai of Anchorage.
Lack of communication and conflicting information
Lack of communication and conflicting information regarding the repairs. I was told car would be worked on Feb 3. It was not worked on until Feb 5.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Lois, I'm really sorry to hear about the communication issues and delays with your car repairs. We aim for better consistency and clarity in our communications, so I appreciate you bringing this to my attention. If you'd be open to discussing further or have any other concerns, please feel free to reach out directly. Thank you, Christopher Schmidt - General Manager - 907-631-7002