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Crippen Automotive

(1,202 reviews)
Visit Crippen Automotive
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:00am–7:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–8:30pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
New (877) 813-8873 (877) 813-8873
Used (833) 655-2932 (833) 655-2932
Service (888) 837-3839 (888) 837-3839

Reviews

(1,202 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crippen Automotive from DealerRater.

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Bonnie Martinko

Scott Kemp was easy to work with, no high pressure sales. We will definitely return to Crippen Auto Mall and see Scott Kemp for any future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent service

I had not purchased a car through a dealer in many years and I was not looking forward to the process. But, Al Travis made the entire process painless and enjoyable!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent service/excellent vehicle

I worked with Scott Kemp and he provided excellent service. I highly recommend anyone looking for a car to visit Crippen and to ask to work with Scott. I couldn't be happier with my new Buick Encore.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service

I went to Crippen to test drive and eventually purchase a Mazda3. They were very helpful with there service and responded quickly to my questions. Al T. and the team did everything possible to make my first car buying experience as easy as possible.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very good experience, with great customer service!

We had a great experience today! Thank you to the amazing employees!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Al Travis is wonderful.

Al Travis was great to work with. He is kind and gentle man and did not pressure me to buy anything on the spot. He was knowledgeable about the cars we were interested in. Crippen has a clean environment to relax in. The whole staff was very nice to our daughter during the entire process. I would come back and buy from Crippen and more importantly Al Travis.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mark Doherr helped Toni Nelligan with first lease.

Mark Doherr was very professional, patient, gentle, personable and kind. He was really just a wonderful person to guide me toward my first lease and new car. He handled so many details with ease in the leasing process. I would do another lease with Mark again. I love my Baby Buick, Thanks, Mark for your guidance. Toni Nelligan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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my preowned terrain

I love my preowned Terrain that I bought from Lisa. She is always patient and finds me exactly what I am looking for. Buying my cars from Crippen is always a wonderful experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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my preowned terrain

I love my preowned Terrain I bought from Lisa. She is always patient and finds me the exact vehicle I am looking for. Buying my cars at Crippen has always been a wonderful experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Yukon Denali

Ordered a Yukon to get exactly what I wanted. Did it mostly by email and a couple phone calls. Mark called when it came in and had it ready the next day. Great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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