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Mall of Georgia Ford

(4,376 reviews)
Visit Mall of Georgia Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–3:00pm
Sunday 12:00pm–6:00pm Closed
New (678) 392-1811 (678) 392-1811
Used (678) 268-6203 (678) 268-6203
Service (678) 394-0762 (678) 394-0762

Reviews

(4,376 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mall of Georgia Ford from DealerRater.

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Great auto purchase experience! Staff was friendly and...

Great auto purchase experience! Staff was friendly and attentive. Good inventory selection and I feel I received a great price on my truck relative to value. What more could I ask? Kudos to Gene and the team! And, I love my truck!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review!

Well done job from the service adviser, shop manager Alan...

Well done job from the service adviser, shop manager Alan the cashier and the person that brings your car to you thanks again for excellent service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!

They have really good service. I bring all my vehicles...

They have really good service. I bring all my vehicles here to get the oil changed. I will continue to use them in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

They weren’t organized, very chaotic, they didn’t top off...

They weren’t organized, very chaotic, they didn’t top off my fluids, and I’m not confident they had much attention to detail. I was actually looking for a different Ford certified service station to take my vehicle to. They have very very very young service representatives and I’m not confident they know what they are doing.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Jenna.Jenkins, thank you for your feedback. Please rest assured that all of our Mechanics, Technicians, and Advisors are Ford certified and take great pride in the quality of their work and care, regardless of age. We understand that still mistakes can be made, and we will do our best to correct them and mend the situation for you. At your convenience, please reach out to Alan Greene at AGreene@MOGF.com to continue the conversation as we would love to earn back your business and repair things.

Pleasant experience. Andrew kept me informed as some...

Pleasant experience. Andrew kept me informed as some aftermarket items were added to the vehicle. Smooth transaction across the board. I would recommend the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!

Love the staff and the accommodating service and the...

Love the staff and the accommodating service and the full-service VIP-style lobby while waiting. Makes waiting kinda fun actually. Thanks, guys! Well see you again soon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

I just bought myself a new truck the other day and I...

I just bought myself a new truck the other day and I would like give a shout out to Eliot. He is an exceptional sales associate. He above and beyond to get me the truck I've been looking for. It took a while because of the chip shortage, but he would always keep me updated about inventory and that he was still looking for what I wanted. We finally had one come in that i was looking for. He was very thorough and answered any questions I had and he didn't know he didn't hesitate to go find the answer. He made sure I had all my questions answered before I left. I also made sure I had his business card, because I'm definitely

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

Great, friendly service, dropped it off in the morning...

Great, friendly service, dropped it off in the morning and they had it back to me by noon! Would definitely bring back for future service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review!

Great service provided great value takes great care of...

Great service provided great value takes great care of the customer car finished on time work completed as promised Long term relationship of good service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

Routine oil change and tire rotation with a scheduled...

Routine oil change and tire rotation with a scheduled appointment. Took a little over the quoted time frame but not by much. I will return for future service.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!