Reviews
Mall of Georgia ford … honestly i have only had one...
Mall of Georgia ford … honestly i have only had one issue. I have written a review before. And they said contact this email about your issue and we can talk… its been 1 year and i havent heard anything. I have had good experience with oil changes… that is it. They did a poor job troubleshooting my issue. Then fix this issue they find, it this didnt even fix the problem.. and now they want me to come back in for more services? Help me understand more about what happened to my car
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hi John.M, thank you for your feedback. We're sorry to hear about your experience and want to reassure you that we take your concerns and communicative efforts very seriously. We understand your frustration and would like to continue this conversation with you to see if there's anything we can do to mend things with you and fully address all of your issues/concerns. If you will please reach out to Mr. Alan Greene at AGreene@MOGF.com, we promise you will hear back and receive our full customer care to address this.
Came in for a check on my car. Realized there was a...
Came in for a check on my car. Realized there was a recall fix needed. Waited to see if it was mentioned. It wasn’t. I had to request it after the service person said everything but that part. Once I mentioned it, the work was done but of course the trust was severed
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Drtns2019, thank you for your feedback. We're sorry to hear about your experience and are always looking for ways to improve our team and customer care. While we cannot change the past, we can use this as a constructive opportunity for our team to improve. Thank you for bring this matter to our attention and rest assured it will be immediately addressed. Please reach out to our Service Manager, Alan Greene, at AGreene@MOGF.com to continue this conversation and find a resolution. Thank you!
Best Ford service in Atlanta Strive for making the...
Best Ford service in Atlanta Strive for making the experience less stressful and simple Schedule was met
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!
Easy to make appointments. Fast getting in and out. ....
Easy to make appointments. Fast getting in and out. . Appreciate the friendly service. Having a minimum amount of words required discourages me from filling out survey
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback!
Honest and timely serviceService writer was excellent...
Honest and timely service Service writer was excellent at explaining the situation and required repairs
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Always prompt, courteous, professional when I’ve had...
Always prompt, courteous, professional when I’ve had service work done. Keep me informed as well
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!
Great experience! Finance department slow but other than...
Great experience! Finance department slow but other than that it was good. They communicated and made sure, I got what I wanted and needed. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive feedback!
Service rep was rude. Did not want to engage in 2 party...
Service rep was rude. Did not want to engage in 2 party conversation. Kept talking over me when I was trying to respond to him. His only interest was telling me how much money it would cost. I took my business elsewhere.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi actionandy, we are always looking to improve our team and raise the bar for our team and greatly appreciate your bringing this matter to our attention. We understand your frustration and would like to see if there's anything we can to do remedy this matter and earn back your business. If you will please reach out to Mr. Alan Greene at AGreene@MOGF.com, we would love continue this conversation with you.
Great Xperia car at Mall of Georgia Ford! Jordan in...
Great Xperia car at Mall of Georgia Ford! Jordan in sales was excellent and made the experience great. My first Ford purchase and will t be the last. Andrew Mullinex is also someone to call out. He has been instrumental in my Bronco buying experience and offers a lot of communication and transparency.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Worst experience ever
Worst experience ever in the service department yesterday. 6.5 hours for four tires and was mislead about a repair. No part was actually available and was not told until the sixth hour of waiting. They should have paid me for my time.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Please reach out to Lindsey Frazier at lfrazier@mogf.com�and we will do our best to make this better. We hope to hear from you soon. Thank you!?