Fremont Ford

Great Job Fremont Ford especially to Mr. HARRIS....

Rob in Fleet Sales is GREAT! He has sold us a Platinum F250 and now a F150. We will be back for more!

Very lucky to have honest people taking care of this branch.

This is the only Ford dealer that I will use even though there is another one closer to where I live. The staff acts like we matter to them, unlike the other dealer

I purchased a certified used 2014 Ford Focus ST with extended warranty from Fremont Ford in July 2016.  At the time time received great service, expect for sending me off with a car with a bad fuel purge valve(easy fix).  On Saturday September 9 2017 I was involved in an accident and the vehicle was totaled.  Monday, September 11, I received a call from the general manager, Michael Pollom. He told me he could help me get into another vehicle.  I asked him to cancel the extended warranty and told him what I was interested in and told him to text me with some options.(I was working odd hours so this worked better for me. I also live 2 hours away so going in just to look and talk wasn't an option).  He told me my insurance would deal canceling the extended warranty(this was a lie but I believed him). He got back to me that night to let me know they had vehicles on the lot the fit what I wanted.  We discussed price a little bit, and although the price was more than what I was comfortable with, it was very competitive compared to other dealers. I explained what was going on with the payoff and insurance issues and asked how long he would be able to honor that price.  That's where the service went down hill. I never received a response to anything after this point.  My insurance claim made it to GAP and they needed the extended warranty to be cancelled and refunded before they could pay off the balance of the loan.  My wife called the main dealer number and left a couple of messages(don't recall who, and never got a call back).  I gave her the number to Michael.  He called her back and got very rude with her, saying it takes 4 to 6 weeks to finalize. This issue with this, is at this time it had been 4 weeks since the date I originally asked him to cancel it, and still had not canceled it.  I called him, no answer.  Texted him, no response.  I called the main number, and was transferred to someone in financing.  As you would expect, no answer.  I left a voicemail explaining I had been dealing with Michael and he was not cancelling the extended warranty and I needed to get it done.  Again, no call back.  My wife called Century VSC, the company that offers the extended warranty.  She explained what was going on and was told to speak with Tiffany Shenave in financing.  My wife called Tiffany and left a message. No call back.  After calling Century back, they agreed to cancel the extended warranty without dealer approval due to lack of, well, anything at this point.  We were told by Century that the 4-6 weeks in accurate, but a majority if that is on their end and Fremont Ford just needs to mail a check for the balance of the warranty to the bank.  Today I made the 2 hour drive to Fremont Ford to speak with Michael face to face since he can't call, text or email back.  Let just say he doesn't appreciate getting the same attitude that he gives to his customers.  He is now saying it takes 6-8 weeks to cancel the warranty.  I explained what Century told me, that it is 4-6 weeks and most of that is on their end.  With that being complete all the dealer needs to do it cut the check.  He told me it's 6-8 weeks just to process the check. The frustrating thing is, we are 2 days shy of 7 weeks from the date I asked him to cancel the warranty.  And now he's telling me 6-8 weeks from the time Century canceled it, just to cut the check. This has been THE absolute worst service I have ever received.  He is taking advantage of the fact that I am not local.  He has had several chances to make this right but just flat out refuses to do his job.  The first vehicle i purchase was roughly $20,000.  And was ready to purchase another one closer to $30,000, within 14 months of each other.  I have since purchased a 2017 Ford Focus ST with the 402a equipment package from Price Ford of Turlock.  Beware of Fremont Ford.  They will take care of you when it comes to getting you into a car,  but when it comes to any type of issue, the chances of being taken care of are not likely.  When multiple departments do not return phone calls, and the general manager does the exact same thing, along with outright lying, on multiple occasions, that's a sign that the customer means absolutely nothing.

Thank you so much for taking care of my vehicle your service was outstanding and prifessional. You provided me with a quick rental which was amazing and went back to work. There were no inconvenience thank you again for your great service.

Excelente will recommend this dealership to my family and friends

Had a great experience with Q, and A bass. Both were courteous and professional thru the process. Problem free Friday 13th! Good things come daily,treat yourself to a new car today at Fremont Ford.

I recommend Fremont ford they gave me wonderful deal though I have credit score low they didn’t make disappointment with have emi i brought Ford Fusion I thank santham Singh sale respresntive he excellent in customer service I strongly recommend Fremont ford

Besides the initial confusion, and late delivery of my car with a scratch, Ahmad was great and helped me out in everything I needed fro fixing the scratch and the delivery of my car! I totally recommend him as a salesman.