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Mike Johnson's Hickory Toyota

(1,718 reviews)
Visit Mike Johnson's Hickory Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 7:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2024 consumer dealer award
View 5 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,718 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Johnson's Hickory Toyota from DealerRater.

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Fantastic Experience "2017 Camry"

My wife and I found ourselves looking for a new vehicle and went straight to Mike Johnson's Hickory Toyota. We have had very positive experiences with this dealership in the past, in fact we had purchased 2 other vehicles from here before. We were greeted by a sales associate named Peter Collins shortly after we arrived as we were looking at vehicles. Peter immediately made us feel comfortable and was very knowledgeable of the vehicles. From the test drive to the final purchase we had a very pleasant experience with this dealership and sales associate. My wife loves her new "BLUE" 2017 Toyota Camry and plans on keeping a relationship with the dealership for service and repairs in the future. We would like to give a SPECIAL thanks to Peter for all his assistance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are happy you had a great experience. If your wife has any questions about her new Camry don't hesitate to call. Peter or any employee will be happy to help! We looking forward to serving you in the future!

Great Service!

I have 4 vehicles and always take them to Mike Johnson Hickory Toyota to do the service on them. Scott Wheatley is a great service rep. He always makes sure I have excellent service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the wonderful review and being a loyal customer! It is our pleasure to serve you!!

excellent customer service

Was attended to promptly when arriving on time, asked proper questions to determine reason for service call, was shown where to wait in wonderful customer waiting area which had food, drink, manicure service and tv for entertainment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear you had a pleasant appointment. Thanks for taking the time to give us a good review.

Excellent service!

Super excellent dealer (Mike Johnson's Hickory Toyota) and great service with Cindy (service rep). All the employees are great and very friendly in all departments!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review! We are glad you had a great visit. Thank you for taking the time to review us! We look forward to serving you again soon.

Excellent Service Experience

I had an appointment with the Express Service for a 24 month maintenance .on my 2014 Camry. I was promptly met by Mandy Jenkins, and during the work order write-up she pointed out uneven wear on the left front tire, I requested an alignment be included with the maintenance. I was expecting to have to wait at least an hour, or more, but Mandy was able to get the alignment and maintenance work performed in about a half hour. Good job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very grateful for the awesome review! We are happy to have helped you! We look forward to your next visit and appreciate your business!

Great Service and Great Deal

Jeff Robinson and others were great. They listened to my needs and found a way to make me happy. I never felt pressured. It was an excellent experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are glad you felt taken care while here. Thanks for your business and we look forward to seeing you again soon. If you have any questions, feel free to give us a call.

Service!

I have had my car serviced at Mike Johnson Toyota for the past 4 years. The service department is excellent ! My service advisor Brandon Sigmon is professional, courteous and thorough. I appreciate the way he looks out for my safety. I trust him! Thank you. Brandon! Jane Hennis

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for being such a loyal customer!!! We appreciate the glowing review! Everyone here at MJHT look forward to serving you again in the future.

Dream Car

The customer service was awesome. The salesman, Jeff Robinson, really went out of his way to make sure I found the perfect car for me. Let me tell you, I am not an easy person to please. Jeff had a great deal of patience and didn't pressure me at all. I found the perfect car BUT it had seats I didn't like. When I thought I was going back to the drawing board, Jeff asked my husband and I to give him two minutes. Upon his return he had the perfect solution and now... I am driving the car of my dreams. Perfect in every way. Great service, great customer service, friendly staff, no pressure sales, I would recommend Mike Johnson Toyota to anyone and Kudos to Jeff Robinson for going the extra mile!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

On behalf of Jeff Robinson, thank you so much for the kind review! It was truly a pleasure helping you! We appreciate your business and look forward to seeing you in the future.

Way to go!

Cody, Nick, Siggy and Amanda, are a fantastic team up on the hill in the express service center. I could not be more pleased with my service and all the hard work they did to make sure my vehicle was finished on time. I defiantly recommend everyone to go check out the service on the hill!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great review. We appreciate you taking the time to give us such praise. Thank you for being a valued customer and we look forward to seeing you again soon.

Great Price and customer service, ask for Bee Yang

Shopped all the dealers in the Charlotte Area. Finally made a deal with Mike Johnson over the phone. Great management and great at negotiations with customers. Purchased a Highlander and my Wife loves it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Awesome to hear! Thank you for the great review! We are glad that we were able to help you find the perfect car! we are happy to help in anyway and hope we can serve you in the future!