Reviews
Promise and Deliver
Had my 2008 Camry in for an appointment at 9AM with a promise to have me out at 11AM. At 10:49 I was being shown the finished job. Britt Newman was helpful, professional and really showed an interest in me not only as a customer but as a person as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service department
Very helpful service department. They had everything in stock that was needed to get my car in top shape and they work very hard to get your car finished quickly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much, Mandy, for your kind words! We are happy to help with all your service needs. Look forward to seeing you again.
They understand the value of time.
Awesome care and support. She communicated with me directly at every step, and cared that things were fixed properly. I will be returning for all my car's service needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the great review! Thanks for taking the time. We are happy to serve you! we looking forward to seeing you again!
Service above expectations
We had a wonderful experience when we took our car here for service. Kristen helped us through every issue that can up and went above expectations. We will be going back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad you had such an awesome experience. Please feel free to contact us if you ever have any questions or concerns. We look forward to seeing you soon.
40,000 M Service
Hats off to Hickory Toyota Excellent Customer Care from Trevor Brown Fast efficient in & out service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wonderful service department!
The service department was wonderful to deal with. He was very nice and polite. Exceptional customer service. We have been taking our vehicle for service at this location since we bought it and wouldn't change it. Thank you Trevor!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service , oil change , tire rotation
Always treated respectively. Work is done quickly and efficiently. Car is never dirty after service. Trevor Brown is exceptional and appreciate his attentiveness. Have received great service from Joe, Tabby, Trevor and the service crew.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review. We are delighted to have you as a customer. We look forward to serving you again soon.
Excellent service
Excellent service and friendly staff. I was in and out in a timely manner. I recommend seeing Cindy Hall when getting your vehicle serviced. She's good about working around your schedule and helping you with your vehicle servicing needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always a pleasure at Hickory Toyota
Ashley was very informative, quick, and possessed best in class customer service skills! It is always a favorable experience at Hickory Toyota. In addition, I love my new Camry!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Courteous Service
Had a great experience getting my 5,000 mile checkup up yesterday. Ashley was super friendly and made sure my car was taken care of as quickly as possible.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
