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Norm Reeves Honda Superstore Cerritos

(12,944 reviews)
Visit Norm Reeves Honda Superstore Cerritos
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–6:00pm
Tuesday 8:30am–9:00pm 7:00am–6:00pm
Wednesday 8:30am–9:00pm 7:00am–6:00pm
Thursday 8:30am–9:00pm 7:00am–6:00pm
Friday 8:30am–9:00pm 7:00am–6:00pm
Saturday 8:30am–9:00pm 7:00am–6:00pm
Sunday 8:30am–9:00pm Closed
2020 state dealer award
View 12 awards
2020 state dealer award 2019 state dealer award 2013 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (877) 495-7540 (877) 495-7540
Used (877) 499-3659 (877) 499-3659
Service (877) 500-5691 (877) 500-5691

Inventory

See all 506 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since July 2005.
We have the volume selection of vehicles that most people want to shop from. We also have our exclusive Price Protection Guarantee to offer you additional peace of mind on what you pay. It states that if you find the same new Honda for less within five days Norm Reeves will pay you the difference or buy your car back. To date we haven't found a better offer than this.

Service center

Phone number (877) 500-5691

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–6:00pm
Sunday
Closed

Meet our employees

Meysam Kaed headshot
Meysam Kaed
Sales Consultant
(155 reviews) certified badge
Kim Kelly Lujan headshot
Kim Kelly Lujan
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Mike Porter headshot
Mike Porter
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Jonathan Del Campo headshot
Jonathan Del Campo
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Susanna Yim headshot
Susanna Yim
6 Years Honda Platinum Internet Sales Manager
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Jerry Gonzalez headshot
Jerry Gonzalez
Internet Sales Manager
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Jojo Bayas
Sales Consultant
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Phil Byrd headshot
Phil Byrd
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Reza Asnashari headshot
Reza Asnashari
Sales Consultant
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Francisco Garduno headshot
Francisco Garduno
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Ash Mofrad headshot
Ash Mofrad
Internet Sales Manager
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Brian Olvera headshot
Brian Olvera
Internet Sales Manager
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Chandika De Silva headshot
Chandika De Silva
VIP Sales Consultant
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Darrell Pork headshot
Darrell Pork
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Mazen Abdeh headshot
Mazen Abdeh
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Devon Fields headshot
Devon Fields
Internet Sales Manager
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Jose Sanchez headshot
Jose Sanchez
Internet Sales Manager
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Albert Rosales headshot
Albert Rosales
Internet Sales Manager
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Linda Ly headshot
Linda Ly
Internet Director
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Jose Rodriguez headshot
Jose Rodriguez
Internet Sales Manager
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Michael Villanueva headshot
Michael Villanueva
Sales Consultant
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Hossain Ahmed headshot
Hossain Ahmed
Sales Consultant
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Kash Varzandeh headshot
Kash Varzandeh
Sales Consultant
(101 reviews)
Shawn Shahnawaz headshot
Shawn Shahnawaz
Lot Supervisor
(90 reviews)
Allen Nouri headshot
Allen Nouri
Internet Director
(80 reviews)
Adam Pacheco headshot
Adam Pacheco
Sales Consultant
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Jose Magana headshot
Jose Magana
Internet Sales Manager
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Roberto Arteaga headshot
Roberto Arteaga
Sales Consultant
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Thearon Armstead headshot
Thearon Armstead
Sales Consultant
(41 reviews)
Ray Tabatabai headshot
Ray Tabatabai
Sales Consultant
(65 reviews)
Neal Abolssedgh headshot
Neal Abolssedgh
Internet Sales Manager
(93 reviews)
Ray Saboor headshot
Ray Saboor
General Sales Manager
(13 reviews)
Kevin Harris headshot
Kevin Harris
Customer Relation Manager
(262 reviews)
Jason Fuentes headshot
Jason Fuentes
Internet Sales Manager
(4 reviews)
Brandon Medina headshot
Brandon Medina
Sales Consultant
(4 reviews)
Eddie Portales headshot
Eddie Portales
V.I.P. Specialist
(4 reviews)
Edward Wong headshot
Edward Wong
Sales Consultant
(4 reviews)
Lan Thang headshot
Lan Thang
Internet Sales Manager
(3 reviews)
Anthony Perez headshot
Anthony Perez
Sales Consultant
(2 reviews)

Reviews

(12,944 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Honda Superstore Cerritos from DealerRater.

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Christy was absolutely amazing! She was professional, kind, honest and provided all the information we needed without any games or pressure like I experienced with other dealerships. She is truly an asset to the dealership. I actually chose to drive four hours instead of two because I wanted Christy to have my business. That's how impressed I was with her outstanding customer service. Even my daughter said she loved Christy and she rarely says that about anyone. Christy, was so friendly, helpful, knowledgeable, and always responded to my questions right away. Christy made the entire car-buying experience easy and stress free. God bless you always Christy!

Christy was absolutely amazing! She was professional, kind, honest and provided all the information we needed without any games or pressure like I experienced with other dealerships. She is truly an asset to the dealership. I actually chose to drive four hours instead of two because I wanted Christy to have my business. That's how impressed I was with her outstanding customer service. Even my daughter said she loved Christy and she rarely says that about anyone. Christy, was so friendly, helpful, knowledgeable, and always responded to my questions right away. Christy made the entire car-buying experience easy and stress free. God bless you always Christy!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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I was told a few things that later turned out to be false intimation for example: told my insurance won't go up when I got a new vehicle but it did go up, told that leasing was going towards principal of a car but it was not

I was told a few things that later turned out to be false intimation for example: told my insurance won't go up when I got a new vehicle but it did go up, told that leasing was going towards principal of a car but it was not

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
0 people out of 0 found this review helpful.
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Both times I went they were very nice and listened to my concerns. Javier gave me a small discount on my services and Robert helped coordinate his team to fix my busted AC. While making sure it was covered under my Honda extended warranty.

Both times I went they were very nice and listened to my concerns. Javier gave me a small discount on my services and Robert helped coordinate his team to fix my busted AC. While making sure it was covered under my Honda extended warranty.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Christy is the greatest, helped me with an urgent situation flawlessly! Fast and fluid! You can go to her with anything

Christy is the greatest, helped me with an urgent situation flawlessly! Fast and fluid! You can go to her with anything

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

When an urgent situation comes up, it's always reassuring to have someone ready to jump into action. We're so happy Christy was able to respond quickly, keep everything moving, and help resolve things so seamlessly. Thank you for trusting our team, and we'll be here anytime you need us.

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Give me the information that I need it and got it done asap Friendly Also keep me updated about my trunk

Give me the information that I need it and got it done asap Friendly Also keep me updated about my trunk

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Keeping a mission on course takes communication every step of the way, and we're happy Jonathan kept you informed from launch to landing. Providing the information you needed, completing everything promptly, and keeping you updated on your trunk are all part of the service we strive to deliver. We appreciate your review and look forward to helping again.

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Christy was absolutely amazing! This is my third time getting a car from Honda and she’s been by far the best we’ve had! The next time we need a car we will definitely be going back with Christy, we highly recommend her. Thank you again Christy from the cruz family.

Christy was absolutely amazing! This is my third time getting a car from Honda and she’s been by far the best we’ve had! The next time we need a car we will definitely be going back with Christy, we highly recommend her. Thank you again Christy from the cruz family.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Winning someone over once is special, but earning your trust three times is championship territory. We're honored your latest visit with Christy became your favorite yet, and she'll be thrilled to hear your recommendation means so much to your family. Congratulations on your new Honda, and we can't wait to welcome the Cruz family back for title defense number four!

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I had a great experience purchasing my new car from Honda. The entire process was smooth, professional, and stress-free. The staff was friendly, knowledgeable, and made sure all of my questions were answered without any pressure. I truly appreciate the excellent customer service and would definitely recommend this dealership to anyone looking for a new vehicle. Thank you for making my car-buying experience such a positive one!

I had a great experience purchasing my new car from Honda. The entire process was smooth, professional, and stress-free. The staff was friendly, knowledgeable, and made sure all of my questions were answered without any pressure. I truly appreciate the excellent customer service and would definitely recommend this dealership to anyone looking for a new vehicle. Thank you for making my car-buying experience such a positive one!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

The best concierge experiences anticipate your questions before you have to ask, and we're delighted our team helped make your purchase feel just that effortless. Meysam, Brian, and Ray will appreciate knowing their professionalism and attention to detail helped create such a positive experience. Congratulations on your new Honda!

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Joseph cares for the customer and my vehicle needs. He is professional and explains things in details . I am a happy customer and will return because of the service I received and advisors like Joseph.

Joseph cares for the customer and my vehicle needs. He is professional and explains things in details . I am a happy customer and will return because of the service I received and advisors like Joseph.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Having someone who takes the time to listen, explain everything, and genuinely cares never goes out of style. Joseph approaches every visit with that same thoughtful mindset, making sure both you and your vehicle receive the attention you deserve. Thank you for your kind words, and we'll be happy to welcome you back whenever your Honda is due for its next checkup.

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The dealership was okay I feel like they need to further check for coverage on services before sending report and prices.

The dealership was okay I feel like they need to further check for coverage on services before sending report and prices.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We understand how important it is for service recommendations and coverage information to be reviewed as thoroughly as possible before discussing costs, and we appreciate you bringing your concerns to our attention. While we appreciate your four stars, we're here if there's anything else you need.

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Aaron listened to all of my concerns and made sure everything was addressed. He also worked to get me a fair price for the work that was done. Very polite and respectful and explained everything clearly.

Aaron listened to all of my concerns and made sure everything was addressed. He also worked to get me a fair price for the work that was done. Very polite and respectful and explained everything clearly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Every service visit comes with its own pieces to put together, and we're pleased Aaron took the time to make sure each concern was addressed before the picture was complete. Finding a fair solution while keeping you informed along the way is exactly the experience we hope to provide. Thank you for recognizing his efforts, and we look forward to seeing you again.

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