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They took my Jeep into the shop as soon as I arrived. Service writer was courteous and I was in and out in 20 minutes. Very happy with this service!
Jacqueline and Lenny helped me with the order of my new Ram 3500. I can't say enough good things about this team as they guided me through every... detail of options, pricing and the delivery of my new truck. When my truck arrived, and I first saw it, I was very pleased at the detail and appearance of this awesome machine. Fernelius was very professional and friendly. It was a wonderful day picking up my new truck. Thank you
Hello James, from all of us at Fernelius we would like to thank you for such kind words. Jacqueline and Lenny were so glad to help you out and find yo...u exactly what you were looking for. Thank you again for your business and let us know if there is anything else our team, or Jacqueline and Lenny, can do for you! Have fun on the slopes this season!
Excellent dealership to work with. Jerry and Todd made everything go very smooth for us. Not one issue. I know in the future I will be returning to buy... from them
Hello Mr. Vanwagner, thank you for taking the time to share your experience with us! We will be sure to let Jerry and Todd know how much you appreciat...ed them during the delivery of your Jeep Wrangler. Thank you for your business and we look forward to seeing you for your next vehicle purchase.
I was on vacation in the UP when my muffler started jostling around and making noises. This was concerning considering all the miles we were about to... drive. I searched for a good Jeep dealership and this showed up. I took it in, and Jeremy knew what was going on right away. They got me in and out within an hour, and the price was right! :) While waiting, we talked to a sales guy who was very friendly. I highly recommend this place! I'll be in the market for a new Jeep soon, and definitely be coming here.
Hello! Thanks so much for taking the time to share your experience with us on how we helped you on your journey home. We appreciate your business and ...hope to earn it again for that new Jeep you will be looking for. Hope you let us know!
Diagnosed problem. Could not find reason for problem. Reset light. It appeared to be a momentary glitch. Ok now. Vehicle running smooth and without issue.
Hi Bill, thank you for taking the time to leave us a review about your experience with service! Please let us know if that momentary glitch happens ag...ain. We are always here to help!
Love this dealership. I drove 60 miles to get a service on our Toyota Sequoia as that was the closest dealer. Their service department was exceptional,... friendly and efficient. Loved seeing a cafe within the dealership that served sandwiches and such. Made our waiting time go quickly. Keep up the good work.
Hello Mark, thank you so much for the kind words about your experience with us! You can count on us anytime for the service of your Sequoia. We apprec...iate your business! Have a wonderful rest of your summer.
Very happy with the service. Love the waiting area and deli inside. I would definitely come back to look into purchasing a vehicle. The service department... was great.
Hello, thank you very much for taking the time out of your day to leave us a kind note. Glad to hear how much you enjoyed our service department, wait...ing area and Libby's Cafe. We appreciate your business and hope to see you back here next time you need our services.
I was there to purchase a car and customer service was terrible. I was waiting to look at a car and the salesman went to the bank to cash his paycheck... in the middle of the sale. Then I decided not to buy at this time he got really rude and belligerent to my son. I would never recommend this place to anyone ever
Hello John, we are still so very sorry to hear that you were ever put into this situation at our dealership. Next time you are in the market for a veh...icle we do hope that you will give us a second chance. Since your posting our dealership has greatly improved in our customer service. We understand your frustration with us though and it is totally reasonable if we have lost this chance. We wish you the best and are here if you decide to give us another try. All the best, Fernelius Toyota.
This is my second Toyota, my first is going strong 2010 Highlander purchased new with 125,000+ miles. This influenced me to get another one. A 2014 Sequoia... became available and I purchased in December. My drive home in a blizzard sold me on the vehicle, very stable and comfortable ride. I've been thrilled with Fernelius over nearly 20 years of getting cars from them.
Beginning with a phone call our experience without a doubt was the smoothest, most enjoyable purchase we ever made. Each employee we made contact with... from a detailer, to our saleman Marty, to the finance manager LeeAnn went well beyond their position to make us feel welcome and comfortable. We love our new vehicle and would not hesitate to return when in need of another vehicle. I really can't say enough about their professionalism, their effort to make us comfortable with the service department, and their success at personalizing the purchase. Fernelius Toyota is well worth a visit.