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Sally was the best!!!!!! She listened to me, was professional, knew all about the cars and paperwork details, was sensitive to my masking and Covid safety concerns, and was an overall pleasure to work with! Toyota’s have such a good reputation and I look forward to driving my car. I now feel like I have a new friend, too!
Friendly sales staff
Looked for days for a used vehicle for my son and this sales person went above and beyond, as far as being helpful. Curt Gardner was so helpful and professional at getting him approved and in a car the same day. Even brought it to us in the UP by a very nice driver who had all the papers for us to sign and be on his way. Between myself, daughter, son, son-in-law, and family friends I have dealt with a lot of dealers but was never treated as well as with Curt. I would recommend this dealership to anyone looking and will certainly go back when it is time for my next vehicle. If I could give more then 5 stars I would as everyone I talked to there did their best to make it easy and stress free. Which in this day and age is something in itself. I have never seen my son so happy with a vehicle. Kudo's to you Curt, and Thank you for your service. 😁
I would like to commend Curt Gardner for being always there to help me ease the process of purchasing my Toyota vehicles. He is very accommodating and very caring. He is an excellent dealer!!!
We appreciate your business Romeo and are hoping you are enjoying your new 2021 Toyota Rav4. Curt and the team at Fernelius Toyota would like to Welcome you to the Fernelius Family!
Deceptive Business Practice !
Neighbor and I set to lease Ford truck from Fernelius Ford and Ram truck from Fernelius Toyota. First Ford lease terms were confirmed by email and phone prior to arrival. Paperwork was being signed when it was noticed the term of the lease was 2 years not 3 as previously agreed upon. When noticed the dealer suggested it was a mistake. Neighbors lease terms changed and were considerably higher. BAIT and Switch !!!!! Next the Fernelius Ram lease .... salesman forwarded the window sticker of the truck and a negotiated set of lease terms agreed upon. On pickup day was told by salesman and General Manager the truck was " SOLD ". deal could not be completed. Investigated and the vehicle was not SOLD but was actually at another dealer down state. Could find similar truck but the terms would be much higher!!! BAIT and Switch .... would advise not doing business with this family of dealerships.. you've been warned !!
Want to correct a negative comment I made regarding this dealer, Apparently the letter of complaint I sent got lost and no response received. They called me and we worked out a fair settlement. Very professional people.
Hi Dan! We appreciate your business and are always here to help if needed. We hope you are enjoying your 2006 Toyota Tacoma!
Ryan Svoboda took excellent care of me while I was having my truck serviced! He was pleasant and accomodating. Technician Jeremy Feldkamp did an outstanding job getting my recalls done and went out of his way getting my media hub unlocked and updated. My truck was finished before the time alloted. Great job guys! Thank you! Troy Faleris
Thank you Troy for your review! We appreciate your business and glad our service team was able to get you in and out in a timely manner. If you need anything don't hesitate to reach out!
MyExperience with Fernelius Chrysler Dodge Toyota
Our sales person, Ms. Sally Friday was excellent at her job gave me the best deal she could on one of the better truck I’ve ever purchased.
Thank you for your review Mike! We appreciate your business and glad our Sales Gal Sally Friday was able to help you into a new vehicle!
Fernelius Cheboygan is the place
Bought NEW Rubicon last August and these guys have serviced it ever since. Have put over 150K miles since, and am really pleased with them. Facility is above reproach! But, that’s the ONLY Fernelius that I was treated above and beyond.
Hi Mary, thank you so much for sharing your experience with us! That is amazing! So many miles! Please don't hesitate to reach out if there is anything else we can help you with!
They took my Jeep into the shop as soon as I arrived. Service writer was courteous and I was in and out in 20 minutes. Very happy with this service!
Jon, thank you so much for taking the time to share your experience with us! So glad the service team got you in and out in no time with the oil change on your Jeep. Please let us know if there's anything else you might need!
New Ram 3500
Jacqueline and Lenny helped me with the order of my new Ram 3500. I can't say enough good things about this team as they guided me through every detail of options, pricing and the delivery of my new truck. When my truck arrived, and I first saw it, I was very pleased at the detail and appearance of this awesome machine. Fernelius was very professional and friendly. It was a wonderful day picking up my new truck. Thank you
Hello James, from all of us at Fernelius we would like to thank you for such kind words. Jacqueline and Lenny were so glad to help you out and find you exactly what you were looking for. Thank you again for your business and let us know if there is anything else our team, or Jacqueline and Lenny, can do for you! Have fun on the slopes this season!