Karl Chevrolet

I have been treated very poorly by other dealerships around town. I came to Karl Chevrolet expecting that same undesirable service. I have to say I was taken by surprise at how efficiently I was helped. I didn't feel like just another credit score. I was treated by everyone at Karl Chevrolet with great respect. I think everyone at Karl Chevrolet deserves a round of applause because they didn't stop until I was satisfied.

We had a very nice salesman helping us take a look at a car we wanted to see. He did everything in his power to help us out, but the particular one we were interested in was sold. He was very pleasant and helpful, not pushy at all.

Nick Hoppenworth is great to work with if you are looking for vehicle definitely check with Karl Chevrolet! If Nick is available ask for him and enjoy the great experience!

After having multiple dealerships appraise my vehicle, Karl Chevrolet offered the lowest in trade values of them all. The sales staff were pleasant, however, the sales managers were the worse I had ever experienced regarding high pressure sales techniques. I even had the pleasure in meeting Carl himself, and yes, Carl spells his name with a C, not a K as the dealership name would lead you to believe. I never met a man so into himself.

Being in my mid 50's I have purchased several new cars and trucks over the years. Being in the age of the internet, I also have bought several online as I already know what the vehicles look like, so it is about coming to grips with a negotiable price and deciding if you want to move forward. I also have purchased several vehicles from other States and flew employees into the local airport to pick up the vehicles. Every time the dealer has either had the vehicle at the airport to greet the driver or picked them up at the airport and taken them to the dealership to deliver the vehicle, so I think nothing of working with a new car dealer or buying larger ticket items on the internet. I was shopping for a Camaro Convertible and Karl Chevrolet did have one of the largest selections of Camaros in stock and do a decent job of presenting them on the internet. After a couple months of shopping for the exact color, freatures and options on the car I saw they had a new 17 that just landed with the right exterior color and right interior color I was after. I approached them via e-mail and was contacted back quickly the next day. Exchanged a few mails, then had a phone conversation and came to a price they could live with and I could live with. I wanted white factory Chevrolet stripes added to the car, so eight days ago I gave them a CC down payment to order the stripes. I asked if they wanted more down and was told no, the down is more than the stripes, so if you back out of the deal we have free stripes. Made sense to me. After the weekend I made arrangements with my bank to wire transfer the funds for the car to Karl Chevrolet in anticipation of them ordering the stripes the Thursday before the weekend and getting them installed while they waited for the payment. I watched the funds hit their account rapidly as it was before 2 pm and the payments at most banks are instant which this one was. I had intentions that possibly on the Wednesday or Thursday of the following week after the downpayment was made that they would deliver the vehicle to me. The mistake I made was paying it all up front, and I have been shelved and put on the back burner with lots of excuses now on Friday afternoon (8 days) after initial payment that they do not even have the white stripes there and are asking me if I want to take delivery with the car and no stripes. That is NOT what I wanted, nor is it acceptable. In all of my dealings with dealerships, this one has been the worst by far. I feel like an outsider and have heard a few excuses to why I cannot take delivery of the vehicle in an 8 day period. Not it looks as though it is going to stretch into next week! Very odd dealings and a buyer beware listing would be my viewpoint on this dealership for future shoppers and buyers. Should be treated with a bit of respect, and the service of delivery after the sale has to be better. As a customer I can accept an extra day or two, but when you are talking 12-13 days after paying for a vehicle for them to add stripes to it and be delivered is poor service, with no other description.

I took my car in for an insurance covered repair for the rear passenger side fender and wheel well. I noticed the paint was not even and asked for further repair - the body shop refused to repair their work. When I brought the same car in for another insurance covered repair in the same area, I told the Autobody Manager that I wanted them to fix the region correctly this time - there was obvious rust that was never repaired correctly the first time - I figured Karl would actually do the right thing the second time around; which is why I gave them a second chance. I was wrong - the Autobody Manger returned the car repaired, but the repaired region was showing surface rust. I brought the car back in three more times to let them try to fix their problem. The body shop was just spraying paint over regions that were not sanded down to the metal. On the final return to the service, I was told there were almost 80K miles on the car; so it was now just too old. These were insurance company repairs, they should have done the correct repair and charged my insurance company.

Every one was very helpful, my concerns and questions were acknowledged, I never once felt pressured. Best car buying experience! 5 stars also for buying experience.

Had an emergency but needed the vehicle. They were able to work it in and correct the problem in less time then I expected and at a reasonable cost. It doesn't get any better!

The entire experience was Excellent!!! Curtis Noteboom was instrumental in getting us more car than we expected for the low price we wanted. Tiffany Houck was very knowledgeable in the financing process and was very willing to make the numbers work the way we wanted. Dan Alexander explained all of the features and details of the car during the delivery process while answering all of our questions with care and genuine concern. This is our first experience with Karl Chevrolet and we couldn't be happier with everything. Thank You.

Was pushed through a deal faster than we wanted so they wouldn't have to honor addl. rebates, had to spend over an hour trying to setup free trial of XM, they didn't do it, navigation unit didn't receive the updates it should have, doesn't work as advertised right on Chevy's website, vehicle had all 4 tires at very different pressures, even had an onstar maintenance alert triggered from it. No attempt to resolve anything despite numerous contacts by us. This is the 3rd car we've bought from Karl Chevrolet and most certainly will be the last.