Reviews
Best car buying experience ever.
Best car buying experience ever. No pressure no hassle. We recommend these guys 100%. We found a lifetime dealer.
Best car buying experience ever.
Best car buying experience ever. No pressure no hassle. We recommend these guys 100%. We found a lifetime dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I wanted to start out with saying this is one of the
I wanted to start out with saying this is one of the worst service providers ever. I had a new engine installed 2.25 years ago, then something happened to the engine I brought it back to them thinking it was covered. The engine is supposed to be covered by Fords 36 month warranty. I was informed that I had to pay $3900.00 to tear down the engine (plus the same amount to put it back together). After bringing it back several times plus having their shop foreman hear the issues they still refused to cover the cost for the warranty. Then I had their mech (Joe) listen to it saying yes I hear it plus the service manager. Then when I called to complain the general manager had the service advisor (Ben)-mech (Joe) & service manager all had sudden amnesia. I thought that paying almost double the price ($13,000.00) would be a better warranty. "They are nothing better than a scam". I now have it at another Ford dealership. Be very careful ask many more question even on the new vehicles. "Get it in writing" December 16 2025 response This is a great response, but clearly the other dealership has heard the same sound then acted quickly to get this fixed or replaced. The mech their heard the same sound your Mech Joe & service manager heard. Why throw me under the bus. The GM was also so disrespectful. The employees were so dishonest! I've had this there several times & then not take ownership of the clear warranty. To update this review: (10-23-2025) I found the dealership in Ankeny Dewey Ford there shop foreman heard the issues. Derrick took control gave me no problem new exactly what to expect didn't give me any xx about it. They told me that it was under warranty found the one of the cylinders was bad with a bad lifter. Dewey (Derrick) reported to Ford they replaced the engine at no cost to me. Charles Gabus you sell noting but false promises plus complete lies. Charles Gabus is nothing but a snakes oil sales!!!!!!!!!!!!!.
I wanted to start out with saying this is one of the
I wanted to start out with saying this is one of the worst service providers ever. I had a new engine installed 2.25 years ago, then something happened to the engine I brought it back to them thinking it was covered. The engine is supposed to be covered by Fords 36 month warranty. I was informed that I had to pay $3900.00 to tear down the engine (plus the same amount to put it back together). After bringing it back several times plus having their shop foreman hear the issues they still refused to cover the cost for the warranty. Then I had their mech (Joe) listen to it saying yes I hear it plus the service manager. Then when I called to complain the general manager had the service advisor (Ben)-mech (Joe) & service manager all had sudden amnesia. I thought that paying almost double the price ($13,000.00) would be a better warranty. "They are nothing better than a scam". I now have it at another Ford dealership. Be very careful ask many more question even on the new vehicles. "Get it in writing" December 16 2025 response This is a great response, but clearly the other dealership has heard the same sound then acted quickly to get this fixed or replaced. The mech their heard the same sound your Mech Joe & service manager heard. Why throw me under the bus. The GM was also so disrespectful. The employees were so dishonest! I've had this there several times & then not take ownership of the clear warranty. To update this review: (10-23-2025) I found the dealership in Ankeny Dewey Ford there shop foreman heard the issues. Derrick took control gave me no problem new exactly what to expect didn't give me any xx about it. They told me that it was under warranty found the one of the cylinders was bad with a bad lifter. Dewey (Derrick) reported to Ford they replaced the engine at no cost to me. Charles Gabus you sell noting but false promises plus complete lies. Charles Gabus is nothing but a snakes oil sales!!!!!!!!!!!!!.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. While we are disappointed that your experience did not meet your expectations, we do want to clarify several points in your review to ensure the situation is accurately represented. At no point did anyone on our team state that they did not hear the noise you were concerned about. Our technician and service management acknowledged the concern and followed the proper Ford warranty diagnostic process. As with all Ford warranty repairs, we are required to clearly explain the “what-if” scenarios to our customers before proceeding. In this case, Ford Motor Company requires that if an engine is torn down for inspection and NO warrantable failure is found, the manufacturer does not cover the cost of the teardown or reassembly. This policy is set by Ford, not the dealership. We explained that if a warrantable failure were found, Ford would absolutely cover the repair, including teardown and reassembly. This disclosure is standard procedure and is communicated to protect customers from unexpected expenses. We understand your frustration and respect your decision to seek a second opinion. We are glad to hear that your concern was ultimately resolved, and we sincerely wish the outcome had been different during your time with us. That said, we strongly disagree with the characterization that our employees were dishonest or disrespectful. Our team acted professionally and in accordance with Ford Motor Company’s warranty guidelines throughout the process. We appreciate you being a past customer and regret that this situation led to such dissatisfaction. Sincerely, Charles Gabus Ford Management
I stand firmly with what I wrote. Your people were dishonest about everything from start to finish. It took another dealership to respond in manner that was honest. Your people should have known from all the years doing this what the problem was. Dewey Ford mech knew exactly what the problem was & handled it like a Ford mech should. The GM also stated that I used the wrong oil as I got the approval from a Ford engineer to be able to use the oil. Disagree all you want, I would not trust these employees at all. John Richardson
The team at Charles Gabus was very professional and got
The team at Charles Gabus was very professional and got me into my new truck in a little over 24 hours.even when I came from NE. Everything went smooth, Josue got the add ons installed on the truck in that time. I would buy from CG for my next vehicle.
The team at Charles Gabus was very professional and got
The team at Charles Gabus was very professional and got me into my new truck in a little over 24 hours.even when I came from NE. Everything went smooth, Josue got the add ons installed on the truck in that time. I would buy from CG for my next vehicle.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Ron, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very great place to buy simple and clean.
Very great place to buy simple and clean.and fast thanks. Kevin is great.and very knowledgeable about Vehicles
Very great place to buy simple and clean.
Very great place to buy simple and clean.and fast thanks. Kevin is great.and very knowledgeable about Vehicles
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Steve always goes above and beyond to help me in my car
Steve always goes above and beyond to help me in my car searching needs. Good job.
Steve always goes above and beyond to help me in my car
Steve always goes above and beyond to help me in my car searching needs. Good job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Steve sanders was very friendly and helpful and answered
Steve sanders was very friendly and helpful and answered all my questions. He made the process fast and easy!
Steve sanders was very friendly and helpful and answered
Steve sanders was very friendly and helpful and answered all my questions. He made the process fast and easy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our salesman Josh C.
Our salesman Josh C. Was very responsive and answered all our questions about trim levels and comparisons from old to new models
Our salesman Josh C.
Our salesman Josh C. Was very responsive and answered all our questions about trim levels and comparisons from old to new models
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello Keith, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!
Excellent and fair dealing on trades and rebates, happy!
Excellent and fair dealing on trades and rebates, happy!! Would sure reccomend my friends to Gabus!!!
Excellent and fair dealing on trades and rebates, happy!
Excellent and fair dealing on trades and rebates, happy!! Would sure reccomend my friends to Gabus!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Josh Christensen made my first experience with Charles
Josh Christensen made my first experience with Charles Gabus Ford a very easy purchase. His professionalism was extremely impressive. The staff at CG were all very pleasant, professional and knowledgeable of the Ford Explorer. First time customer and definitely will be a return customer in the future. Highly recommend Charles Gabus Ford!
Josh Christensen made my first experience with Charles
Josh Christensen made my first experience with Charles Gabus Ford a very easy purchase. His professionalism was extremely impressive. The staff at CG were all very pleasant, professional and knowledgeable of the Ford Explorer. First time customer and definitely will be a return customer in the future. Highly recommend Charles Gabus Ford!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jackie, we are glad we could help. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
very well organized and friendly from sales to mechanic
very well organized and friendly from sales to mechanic personnel. our first time dealing with Gabus and we were very impressed!
very well organized and friendly from sales to mechanic
very well organized and friendly from sales to mechanic personnel. our first time dealing with Gabus and we were very impressed!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!