Reviews
Was very disappointed with the service I received. The last time I was there my key lock for my tires was misplaced. Didn't know until the tires had to be rotated.
Was very disappointed with the service I received. The last time I was there my key lock for my tires was misplaced. Didn't know until the tires had to be rotated.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Great customer service and they value your time. Service go me in and out for an oil change in about 1 hour. Thank you to all the staff!
Great customer service and they value your time. Service go me in and out for an oil change in about 1 hour. Thank you to all the staff!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Nate, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Had an overall great experience. My salesperson, Jordon R. Was awesome he took the time to ask what we were looking for and was able to get what we wanted for the price that we set. Everothat we had come in contact with at the dealership was friendly and very knowledgeable.
Had an overall great experience. My salesperson, Jordon R. Was awesome he took the time to ask what we were looking for and was able to get what we wanted for the price that we set. Everothat we had come in contact with at the dealership was friendly and very knowledgeable.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!
I continue to have great experiences at this dealership. My appointments are always honored, the work is done completely and correctly, always within the estimate of time required, and the pricing is fair.
I continue to have great experiences at this dealership. My appointments are always honored, the work is done completely and correctly, always within the estimate of time required, and the pricing is fair.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My Wife & I really loved the 2024 Escape. We are really dis-appointed that the Escape line of vehicles has been discontinued and that the Bronco II is taking its place.Therefore, since we both DID NOT want or like the Bronco II we are taking our business for our next lease to Chevrolet and leasing one of their vehicles. Sincerely, Mr. & Mrs. Gerald Kakowski
My Wife & I really loved the 2024 Escape. We are really dis-appointed that the Escape line of vehicles has been discontinued and that the Bronco II is taking its place.Therefore, since we both DID NOT want or like the Bronco II we are taking our business for our next lease to Chevrolet and leasing one of their vehicles. Sincerely, Mr. & Mrs. Gerald Kakowski
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, reviews like yours provide encouraging feedback. If you’d like to discuss this matter with one of our staff members, please reach out to [email protected] at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.
I had an excellent experience. The service was prompt, professional, and exceeded my expectations. Bob was friendly, attentive and made sure my needs were met. I highly recommend Royal Oak Ford.
I had an excellent experience. The service was prompt, professional, and exceeded my expectations. Bob was friendly, attentive and made sure my needs were met. I highly recommend Royal Oak Ford.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience at Royal Oak Ford, Jeremy was a pleasure to work with and I love my new vehicle.
Great experience at Royal Oak Ford, Jeremy was a pleasure to work with and I love my new vehicle.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Was extremely satisfied with the entire process. Salesperson was warm, friendly, knowledgeable and placed no pressure on us. Would definitely recommend this dealership, especially this salesperson, to anyone who is looking for a stress free experience when purchasing or leasing a car.
Was extremely satisfied with the entire process. Salesperson was warm, friendly, knowledgeable and placed no pressure on us. Would definitely recommend this dealership, especially this salesperson, to anyone who is looking for a stress free experience when purchasing or leasing a car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.
The Service Dept. Was & Always Been Good. I Have Had Our Ford Escapes Serviced At Royal Oak Ford For Years. Very Professional & They Make It Very Convenient For Me. I Have Always Been Totally Satisfied.
The Service Dept. Was & Always Been Good. I Have Had Our Ford Escapes Serviced At Royal Oak Ford For Years. Very Professional & They Make It Very Convenient For Me. I Have Always Been Totally Satisfied.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Larry, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Royal Oak Ford. We are always more than happy to assist you if anything else comes up. Take care!
I thought they did a nice job. They were very helpful. It was convenient. I would consider this dealer again.
I thought they did a nice job. They were very helpful. It was convenient. I would consider this dealer again.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Charles, we are glad we could help! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!