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Royal Oak Ford

(2,035 reviews)
Visit Royal Oak Ford
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
2021 state dealer award
View 5 awards
2021 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (877) 210-1478 (877) 210-1478
Used (855) 878-1370 (855) 878-1370
Service (888) 853-7155 (888) 853-7155

Reviews

(2,035 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Royal Oak Ford from DealerRater.

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Franco Esposito is a great salesman.

Franco Esposito is a great salesman. He took over for my old salesman who retired and has been a great replacement! Very helpful to help make my decision and great communication!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Michael, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

Easiest purchase ever.

Easiest purchase ever. They are great staff and my car was fairly priced. I appreciated the ease of trade in.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hello, we appreciate your feedback of our Staff's outstanding service! Please let us know if there is ever anything else we can do for you! Safe travels!

Thanks so much, Steve Elich, for helping me find the

Thanks so much, Steve Elich, for helping me find the perfect car. Great experience from start to finish! I had been looking for a car for over two months. Other dealers showed little to no respect, presenting me with filthy and stinky cars that made the experience awful. Steve was kind and respectful throughout the entire process. He made sure the car was clean and presentable and made me feel comfortable. My wife loved the car! God bless you, Steve!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Oren, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if you have any additional questions about services you received and thank you again for choosing Royal Oak Ford!

George is an excellent service rep.

George is an excellent service rep. The Always nice to work with ro ford…highl recommended…

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I worked with Steve Elich and it was a great experience.

I worked with Steve Elich and it was a great experience. I was in and out, easy process. I love my car and have a great warranty to back it up.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Great Dealership.

Great Dealership. Respectful and extremely helpful employees. I would highly recommend this place to anyone.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Felipe, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

I walked into the dealership guy came right up to me and

I walked into the dealership guy came right up to me and asked me if I needed any help took care of my needs. It was a knowledgeable and I bought the car from him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Our sales person was very knowledgeable.

Our sales person was very knowledgeable. Show us everything that we needed to see and more.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

S1951jk, thank you for leaving such a great review and high star rating. At Royal Oak Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

I chose to use this facility again, because Heather Mills

I chose to use this facility again, because Heather Mills was available to create another successful sale. Her expertise is an understanding of my needs for a vehicle were exceptional as always.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Uberdjbrown8011, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care and safe travels!

Brendan was courteous and took the time to search for the

Brendan was courteous and took the time to search for the vehicle I wanted since it was not on the lot. He help stream line the process through emails, so when i arrived at dealership it only took about 30 minutes to finalize deal and drive away.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Briway, thank you for your wonderful response to the quality of service our Staff provides! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Safe travels!