Genuine Motorcars, Inc.

I bought a 2014 Mercedes-Benz SL550 with only 8,500 miles on it from Joe Kase, the owner of Genuine Motorcars, about 1 year ago. I have waited this long to see if I would have any problems with it or his company. It has worked perfectly. The only problem I had was that Joe sent it out to an MB dealership to have the Nav system updated at my request to help make the deal. Well, that dealership messed it up, and it could not be repaired because of the age of the car. The car did not have CarPlay in it, and I was going to upgrade it to an aftermarket system when I got it back to Texas. Now with CarPlay, you can use Google Maps, which works better than the MB system anyway. Joe said he felt very bad about the only problem I had with the car or the buying experience. HE told me he would pay for it. Now it was not his problem, and there was really no warranty from him or his company, but he did it anyway. He is a great guy, and I would buy another car from him if I ever needed one and he had it. I flew from Texas to Florida, and he had someone pick me up at the airport and bring me to his office. I signed all the paperwork after looking the car over and test driving. The car was just as he said it was and more. I was on the road driving the car back to Texas in about 3 hours. Yes He could have shipped it to me, but I really wanted to drive the car. I also want to say I worked with Jim DiGuiseppe on all the paperwork, and he also answered any questions I had on the car, CarFax, or other things that came to mine. Jim is also very easy to work with, as is this company. Jim and I talked about getting an extended warranty, and I told him I would think about. Well, when I got back, I did some digging into extended warranties, "MB are very expensive to work on," and the one he was telling me about ended up being the best one, and HE had the cheapest price. I called a few MB dealerships to see if they took the one Jim was selling, and they did. I also got the Wheel warranty, and a good thing I did because 2 months after I got it, I rubbed the front rim and got it repaired, there was no deductible, and the price would have been $475.00. Sorry for the long review, but I think this company deserves it.. Blaise Vezie

I have bought two cars from this dealership. Both cars were what was advertised and in great shape. Had a problem with delivery on my purchase as it took over 4 weeks after purchase to receive but this was a combination of issues. Was offered money back for the issue. Corresponded with Jim initially with good response but then essentially got "ghosted". Never received the money back that was promised. No follow up, I give them a 3 because the car and initial purchase experience was goo but after funds were wired the service and attention was not present and never received the money back as promised.

We traded our vehicle with one from Genuine Motorcars. Their ad indicated that their vehicle was “certified” and in excellent condition. We dealt with the owner, Jim DiGuiseppe, who also assured us that their vehicle was inspected and there were absolutely no issues with it! Being out of state, we purchased their vehicle based their assurances – a big mistake! Before shipping our trade vehicle to them, we had it detailed, filled the gas tank, and included all the receipts and documents with our car. However, they didn't even put enough fuel in their car so we could drive it to a gas station after picking it up! On the way to get fuel, the car died due to lack of fuel, stranding us! The owner told us that he had a buyer for our car and we agreed to the trade at over $40,000 loss. Upon receiving our vehicle, it was listed on the dealer’s site for sale at $10,000 over what was given to us in trade! A total misrepresentation! Regardless, we hope that they’ll be able to profit from selling our vehicle. We immediately noticed many issues with the vehicle: altered and inoperative speedometer, missing keys, missing the wind deflector and missing battery charger. Old engine oil, broken dipstick neck, clogged air filters, bald tires, damaged wheels, severe shakes, numerous rattles, and etc. We brought all these to the owner’s (Jim DiGuiseppe) attention immediately. He promised that he would look for the missing keys, but he never provided them! Later, he refused to accept any responsibility claiming that he sold the car “AS IS”! He also accused us with trying to coerce him to compensate us in exchange for a good review! All we asked him was if he would cover some of the unexpected and hidden repairs so we wouldn't include them in this review. Photos of the speedometer and the tire attached. So far we have spent over $4,300 and anticipate to spend another almost $16,000, totaling over $20,000 on the car that the dealership and the owner, Jim DiGuiseppe, claimed to be certified and in perfect condition! We are planning to file a complaint with the Florida Department of Highway Safety & Motor Vehicles, Bureau of Dealer Services. No dealership should be able to sell a vehicle with dangerous and unsafe tires and altered speedometer, among other issues! These are what we have spent so far on their supposedly perfect vehicle! – Replacing the missing keys; $ $1,752. – Repairing 3 wheels; $ 420. – Balancing the wheels $88. - Tires; $757. - Alignment $250. – Oil/filter change: $550. – Air filters: $200. - Missing battery Charger, $210. – Battery connector cable: $94. – Dipstick neck: $18. Ongoing anticipated repairs and replacements: - Wind deflector: $8,083. – Instrument cluster:$6,720, plus $975 labor. – Checking and correcting door rattles by removing door panels: $800 to $1,200. - Other possible issues… To the future buyers from Genuine Motorcars, do not take their words and their ads about the condition of their vehicles!

Great concept. I wish there were more places like this. As a classic car fan, I loved it.

Very accommodating, friendly service by everyone! Vehicle was impeccably detailed and serviced at a fair price. Second car I have bought from them. Only complaint was that the vehicle wasn’t ready when said. Not sure that it was their fault or the dealership that serviced it. I was provided a nice loaner while I waited on delivery.

Experience was head and shoulders above any prior car buying experience. Equisite care was taken to make sure the vehicle was in pristine condition by vehicle maker experts. Delivery was seamless, an excellent experience. Via wascgreat to work with, followed up quickly to get accurate responses to questions. Would definitely refer others here. Love my car!

Great experience. Both “Z” and Jim were super helpful. We ended up with just the right car for us. Z in particular was very patient as we test drove multiple cars until finding just the right one. Have already recommended them to friends and family

Exceptionally knowledgeable, professional, and courteous staff. Would definitely work with this staff again and highly recommend them to anyone I know looking for a luxury brand aftermarket car.

They followed through on everything they said they were going to do, and then some even buying me an extra part that I told him I would pay for.

Easy to work with. Zika, my sales guy was excellent as was the manager, Jim. Very happy with them.