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Lexus of Chandler

(465 reviews)
Visit Lexus of Chandler
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday 11:00am–5:00pm Closed
New (888) 698-5196 (888) 698-5196
Used (888) 910-4471 (888) 910-4471
Service (877) 729-2917 (877) 729-2917

Reviews

(465 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Chandler from DealerRater.

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Of course I do recomend Lexus of Chandler because they do...

Of course I do recomend Lexus of Chandler because they do have good prices and I love the used cars they do have for sale! Also Dave Martell (the salesman) have a good deal for me and he was so kind with me and my kids, and we had a real good deal with him. thsnk for everything!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Our experience at Lexus of Chandler was made made most...

Our experience at Lexus of Chandler was made made most enjoyable by our salesman Dave Martell who was most courteous and accommodating and very attentive to our needs. The purchasing experience was done efficiently and in a very professional and respectful manner. We liked the casual attire worn today as it was more like dealing with a neighbor. Robert Warden was our financial advisor and also conducted the procedures quickly and efficiently and was very courteous as were all the employees of the dealership. We would give Lexus of Chandler a 5 star rating. Peter & Connie Geiger 06/25/2011

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had done research on the car and the dealership prior...

I had done research on the car and the dealership prior to going there. So Lisa's name was at the top of our list. We were not disappointed. The price arrived at was fair, including the trade, while the purchase process went without a hitch. There was no pressure throughout the entire process, including finance. All was handled very professionally and with a high level of customer courtesy. We highly recommend Lisa, Raad and the entire Lexus of Chandler team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Robert was fantastic. Negotiations went as well as can be...

Robert was fantastic. Negotiations went as well as can be expected for buying a car. Felt like he understood were I needed to be as far as price was concerned. Followed up on items that I wanted addressed. The actual finance guy experience (where you sign the papers) went very smoothly beacuse Robert prepared a complete file. Delivery process was very good and informative. Will absoutely refer friends and clients to him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

We are not fans of the car buying process, but Lisa made...

We are not fans of the car buying process, but Lisa made it very easy. We recommend Lexus of Chandler and ask for Lisa Neforas!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I'm a member of Cosco that I used in the negotiations of...

I'm a member of Cosco that I used in the negotiations of pricing for the new car. I was very please how everything was handled and how I was treated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This dealership is destined for a very long future. If...

This dealership is destined for a very long future. If you want a fair and professional experience and treated like a" customer " this is the place for you. Highly professional, well versed in their product. I will be recommending this dealership to all my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

After visiting several dealerships in an effort to find a...

After visiting several dealerships in an effort to find a good used vehicle we happened to stop by Lexus of Chandler. We were immediately greeted by Dave Martell and when he didn't have the older model RX300 that I was hoping to find, he took the time to show us several others that he thought we might like. Sure enough, there was a Volvo that more than fit our needs. We had never purchased a Volvo and Dave took so much time answering questions and making sure that we were comfortable. The car was priced higher than what we wanted to spend and he worked hard to get it to where we were willing to make the purchase. We have already recommended him to a friend who is planning on buying in the next few weeks and would go back to him in the future for any vehicle that we want to purchase. He is friendly and positive without any of the usual pushy and aggressive "car salesman" behavior...what a refreshing find! Dave and the entire staff were so friendly and professional that I can't imagine buying from any other dealership going forward. Thanks again Dave, we really had a great experience when buying from you and love our "new" used car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Had a nice buying experience with Dave Martell at Lexus...

Had a nice buying experience with Dave Martell at Lexus of Chandler. I would recommend speaking with him on your next trip to Lexus. He attended to all my needs and we drove away satisfied. Initial customer service or "welcome" could be better as well as expecting a call back if calling in. Went through multiple sales reps before Dave took care of us. Thanks again Dave!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service but non-negotiable on price

Great repairs/service so I tried to purchase new from them. They were firm in their "offer" of full MSRP. Must have had "sucker" written on my face without knowing. I have bought many new Lexuses in my lifetime & know most anyone can do better than having to pay full MSRP. AVOID Lexus of Chandler!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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