Reviews
Antonio Lopez at Russ Darrow is fantastic to work with!
Antonio Lopez at Russ Darrow is fantastic to work with! He's very knowledgeable, friendly and not "pushy." He listened to our wants/neds and accommodated accordingly. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Drake Lallas drake.lallas@russdarrow.com
Appreciate our salesman taking the time to explain the
Appreciate our salesman taking the time to explain the trim level differences and cost comparison between Tellurides.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com
I can't say enough kind words about Russ Darrow Kia and
I can't say enough kind words about Russ Darrow Kia and the team that helped my daughter, a first-time car buyer, get into her dream vehicle. From the moment we walked in the door to the close of the sale, everything was the way you want it to be when you go to make a big purchase. No intimidation, no pressure, no misinformation. No moving numbers around on an offer sheet to make you "think" you got a deal. Completely transparent. I got to shout out the standouts that we worked with. Matt in sales was responsive from the moment we arrived. He was informative on the test drive, he was patient while he walked my daughter through the credit app process. As we faced some challenges during the credit process (as one would expect with an 18 yr old with no credit), Andrew just kept finding creative solutions. And none of his solutions were ever to go outside of the budget or to sacrifice on her needs. Devon in finance walked her through the closing and made sure her and her car were protected for years to come. After all is said and done, We don't feel like we got "had". We feel more like Russ Darrow Kia was a team of "uncles" getting their "niece" into her dream car. And as a mother of a first-time car buyer, I couldn't have asked for a better experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com
Caleb our salesperson was great but did not like it when
Caleb our salesperson was great but did not like it when Alex was bought it to pressure us into agreeing to get an extra $800 finish protection treatment.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com
Great experience from start to finish!
Great experience from start to finish! Matt was extremely helpful and had great communication throughout the whole process!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Russ Darrow Kia of Madison, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Drake Lallas drake.lallas@russdarrow.com
Antonio was amazing to work with and made the buying
Antonio was amazing to work with and made the buying process so smooth! Definitely recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Drake Lallas drake.lallas@russdarrow.com
Our sales representative Mike Krumm was very helpful.
Our sales representative Mike Krumm was very helpful. I would buy from Mike again. He answered all our questions about the car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com
We worked with Antonio Lopez and he was extremely nice,
We worked with Antonio Lopez and he was extremely nice, great to work with, and efficient!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com
Great experience coming in 2 times and working with
Great experience coming in 2 times and working with Antonio Lopez! It was a great to drive several cars and he was extremely patient and willing to answer all questions!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Russ Darrow Kia of Madison, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Drake Lallas drake.lallas@russdarrow.com
If it wasn’t the finance person trying hard to sell
If it wasn’t the finance person trying hard to sell insurance, it would be a good experience.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Drake Lallas drake.lallas@russdarrow.com