Skip to main content

Russ Darrow Kia Madison

(1,100 reviews)
Visit Russ Darrow Kia Madison
Sales hours: 9:00am to 5:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
2016 state dealer award
View 2 awards
2016 state dealer award
2016 consumer dealer award
New (877) 251-6449 (877) 251-6449
Used (608) 338-1466 (608) 338-1466
Service (608) 234-5303 (608) 234-5303

Reviews

(1,100 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Kia Madison from DealerRater.

Want to share your experience with this dealership?

Write a review

Great service, really understanding staff, Zach

Great service, really understanding staff, Zach especially went above and beyond to make sure we got a clutch price. He was extremely patient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Joshua, for sharing your experience with us! We're happy to hear it went well with Zach and truly appreciate your feedback. Drake Lallas drake.lallas@russdarrow.com

The dealers were quick to assist and I am very thankful

The dealers were quick to assist and I am very thankful we got the privilege of being helped by Freddy Rangel. He was so kind, answer all questions and made sure the answers were correct, and was more than willing to show us around the lot. Thank you for your assistance and the new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Madison. We look forward to having you as one of our valued customers for many more years to come! Drake Lallas drake.lallas@russdarrow.com

Thank you Zach for helping us get a great deal on a car!

Thank you Zach for helping us get a great deal on a car! You made the process quick and easy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

Worked with Antonio and Michael, both were very

Worked with Antonio and Michael, both were very communicative, informative and reliable! Would definitely recommend them for any current or future Kia needs!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Drake Lallas drake.lallas@russdarrow.com

Antonio and Alex went above and beyond to help me get a

Antonio and Alex went above and beyond to help me get a newer and safer vehicle. I am truly thankful for the help and will always come to this dealership first for any car needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Kia of Madison are glad to have you as a customer. Drake Lallas drake.lallas@russdarrow.com

Great experience, Matt was helpful and informative on any

Great experience, Matt was helpful and informative on any questions I had with the vehicle I was interested in. Created a smooth process when purchasing the vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com

Zackery Glynn helped me with buying my new 2026 Kia

Zackery Glynn helped me with buying my new 2026 Kia Seltos. He was very nice, and helped answer all of my questions. I felt very confident wi the my purchase by the end of it and was able to leave with a new car! The facility is also nice; very clean, lots of lounge space for waiting, etc.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for choosing Russ Darrow Kia of Madison! Please let us know if we can be of any more assistance. Drake Lallas drake.lallas@russdarrow.com

Absolutely thrilled with the outstanding service I

Absolutely thrilled with the outstanding service I received from Kal From the moment I walked in, his professionalism and genuine approach set him apart. He took the time to truly understand what I needed—not just in terms of features or budget, but what mattered most to me in a vehicle. He listened more than he talked, asked insightful questions, and never once pressured me. His integrity was evident throughout the process—transparent, honest, and always advocating for what was best for me. I felt completely confident in every decision thanks to his expertise and guidance. It’s rare to find someone in sales who balances knowledge with humility and care, and Kal exceeded all expectations. This wasn’t just a transaction—it was an experience rooted in trust and respect. If anyone deserves recognition (and a bonus!), it’s him. I highly recommend working with him—you won’t be disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Drake Lallas drake.lallas@russdarrow.com

Everett was so kind and attentive, he made our car buying

Everett was so kind and attentive, he made our car buying experience top notch. He listened to what we were looking for and found exactly what we wanted, even updating us when new arrivals came in. Russ Darrow overall made our visit effortless - best purchase we’ve made!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Drake Lallas drake.lallas@russdarrow.com

Matt was so patient with me…after I changed my mind after

Matt was so patient with me…after I changed my mind after our first meeting. He found the perfect car that he knew would be what I wanted and needed. I really appreciated his efforts; plus he was very nice to work with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Drake Lallas drake.lallas@russdarrow.com