Reviews
My sister recommended Antonio.
My sister recommended Antonio.He is very knowledgeable on Kia , So glad I took her advice ! Thanks Antonio!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com
Antonio is an exceptional sales person.
Antonio is an exceptional sales person. He is honest, personable and listens well. I appreciate his low key pressure.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com
Michael Krumm at Russ Darrow Kia in Madison provided
Michael Krumm at Russ Darrow Kia in Madison provided exceptional service throughout our entire car-buying experience. From our initial inquiry through final paperwork, Michael was incredibly knowledgeable, patient, and genuinely invested in helping us find the perfect vehicle for our needs. He took the time to thoroughly explain everything, answered our numerous questions with expertise, and made what can often be a stressful process feel smooth and straightforward. Michael’s professionalism and dedication to customer satisfaction truly set him apart. We couldn’t be happier with both our new Kia and the outstanding service we received. Anyone considering a Kia purchase should definitely reach out to Michael Krumm - you won’t be disappointed. Thank you, Michael, for making this such a positive experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for choosing Russ Darrow Kia of Madison! Please let us know if we can be of any more assistance. Drake Lallas drake.lallas@russdarrow.com
Never did I think I would end up with a Kia.
Never did I think I would end up with a Kia. Little did I know I would absolutely love the K4! I had truly a great experience at Russ Darrow Kia thanks to Michael Krumm and Jonathan Chizever. From the very beginning Michael handled my skepticism amazingly never pressuring and incredibly patient with my occasional bluntness. I initially test drove the K5 and he walked me through all of the fun features. After thinking things over I ended up coming back but Michael wasn't in :(. Jonathan stepped in and was just as wonderful! We test drove the K4 and I loved it - the interior was definitely a selling point for me. Jonathan handled all of my many, many, many questions with absolute grace. I wrapped things up with Michael in the end who went above and beyond to welcome me into the Kia family. He even made a check in video before I came, super unexpected and super personable. Both were absolutely fantastic to work with and genuinely cared. I look forward to working with them for many more years!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com
Highly recommend!
Highly recommend!! Zack helped me and was awesome. He went above and beyond. I bought a used car and it was exactly as pictured and described on cars.com. This is a top notch dealer!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Drake Lallas drake.lallas@russdarrow.com
Ev was so helpful and there was zero pressure to buy!
Ev was so helpful and there was zero pressure to buy! I would recommend ev to everyone I know
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Drake Lallas drake.lallas@russdarrow.com
I had received pre-approval and called Jonathan Chizever
I had received pre-approval and called Jonathan Chizever about the car I was interested in (Kia Sportage Hybrid) and set an appointment time. My vehicle was right out front and everything went very smooth. I was able to drive my 2025 Kia Sportage Hybrid by early afternoon. Very impressed with Jonathan Chizever and the Dealer Staff in finalizing the sale!! Great work!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback on your recent visit to Russ Darrow Kia of Madison. It's great to hear that we were able to assist you and that you had such a positive experience. Drake Lallas drake.lallas@russdarrow.com
Amazing experience, Fredy always help us with whatever we
Amazing experience, Fredy always help us with whatever we need, I’m very thankful with him because he’s very attentive and I would 100% recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com
We appreciate Everett Buol’s efforts in helping us pick
We appreciate Everett Buol’s efforts in helping us pick out an excellent vehicle, thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com
The process was very easy, Michael and Matt were also
The process was very easy, Michael and Matt were also very helpful with my purchase.-Emre
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Drake Lallas drake.lallas@russdarrow.com
