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Russ Darrow Kia Madison

(1,100 reviews)
Visit Russ Darrow Kia Madison
Sales hours: 9:00am to 5:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
2016 state dealer award
View 2 awards
2016 state dealer award
2016 consumer dealer award
New (877) 251-6449 (877) 251-6449
Used (608) 338-1466 (608) 338-1466
Service (608) 234-5303 (608) 234-5303

Reviews

(1,100 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Kia Madison from DealerRater.

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My sister recommended Antonio.

My sister recommended Antonio.He is very knowledgeable on Kia , So glad I took her advice ! Thanks Antonio!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

Antonio is an exceptional sales person.

Antonio is an exceptional sales person. He is honest, personable and listens well. I appreciate his low key pressure.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

Michael Krumm at Russ Darrow Kia in Madison provided

Michael Krumm at Russ Darrow Kia in Madison provided exceptional service throughout our entire car-buying experience. From our initial inquiry through final paperwork, Michael was incredibly knowledgeable, patient, and genuinely invested in helping us find the perfect vehicle for our needs. He took the time to thoroughly explain everything, answered our numerous questions with expertise, and made what can often be a stressful process feel smooth and straightforward. Michael’s professionalism and dedication to customer satisfaction truly set him apart. We couldn’t be happier with both our new Kia and the outstanding service we received. Anyone considering a Kia purchase should definitely reach out to Michael Krumm - you won’t be disappointed. Thank you, Michael, for making this such a positive experience!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for choosing Russ Darrow Kia of Madison! Please let us know if we can be of any more assistance. Drake Lallas drake.lallas@russdarrow.com

Never did I think I would end up with a Kia.

Never did I think I would end up with a Kia. Little did I know I would absolutely love the K4! I had truly a great experience at Russ Darrow Kia thanks to Michael Krumm and Jonathan Chizever. From the very beginning Michael handled my skepticism amazingly never pressuring and incredibly patient with my occasional bluntness. I initially test drove the K5 and he walked me through all of the fun features. After thinking things over I ended up coming back but Michael wasn't in :(. Jonathan stepped in and was just as wonderful! We test drove the K4 and I loved it - the interior was definitely a selling point for me. Jonathan handled all of my many, many, many questions with absolute grace. I wrapped things up with Michael in the end who went above and beyond to welcome me into the Kia family. He even made a check in video before I came, super unexpected and super personable. Both were absolutely fantastic to work with and genuinely cared. I look forward to working with them for many more years!!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

Highly recommend!

Highly recommend!! Zack helped me and was awesome. He went above and beyond. I bought a used car and it was exactly as pictured and described on cars.com. This is a top notch dealer!

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  • Overall experience 5.0
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Dealer response

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Drake Lallas drake.lallas@russdarrow.com

Ev was so helpful and there was zero pressure to buy!

Ev was so helpful and there was zero pressure to buy! I would recommend ev to everyone I know

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Drake Lallas drake.lallas@russdarrow.com

I had received pre-approval and called Jonathan Chizever

I had received pre-approval and called Jonathan Chizever about the car I was interested in (Kia Sportage Hybrid) and set an appointment time. My vehicle was right out front and everything went very smooth. I was able to drive my 2025 Kia Sportage Hybrid by early afternoon. Very impressed with Jonathan Chizever and the Dealer Staff in finalizing the sale!! Great work!!!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback on your recent visit to Russ Darrow Kia of Madison. It's great to hear that we were able to assist you and that you had such a positive experience. Drake Lallas drake.lallas@russdarrow.com

Amazing experience, Fredy always help us with whatever we

Amazing experience, Fredy always help us with whatever we need, I’m very thankful with him because he’s very attentive and I would 100% recommend.

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  • Overall experience 5.0
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Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com

We appreciate Everett Buol’s efforts in helping us pick

We appreciate Everett Buol’s efforts in helping us pick out an excellent vehicle, thank you!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

The process was very easy, Michael and Matt were also

The process was very easy, Michael and Matt were also very helpful with my purchase.-Emre

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Drake Lallas drake.lallas@russdarrow.com