Reviews
Josh was very communicative and helpful Fixes are pricey
Josh was very communicative and helpful Fixes are pricey though and the 3% upcharge for using a credit card was not appreciated.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com
Very attentive, very nice.
Very attentive, very nice. And always looking for me the best deal about my budget.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to Russ Darrow Kia of Madison. It's great to hear that we were able to assist you and that you had such a positive experience. Drake Lallas drake.lallas@russdarrow.com
I liked that they checked headlight bulbs before running
I liked that they checked headlight bulbs before running electrical tests. Free car wash is always a bonus! Joe was very friendly.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com
Joe is the best and knows his job well.
Joe is the best and knows his job well. The free inspection video and car wash are a great plus.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com
Very accommodating to the needs of your schedule,
Very accommodating to the needs of your schedule, pleasure to have done business with them
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Drake Lallas drake.lallas@russdarrow.com
Bought car from here & have had good service from all the
Bought car from here & have had good service from all the departments I’ve had to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Drake Lallas drake.lallas@russdarrow.com
The staff is incredibly helpful especially Will and
The staff is incredibly helpful especially Will and Jonathan. Fast and reliable communication and good customer service is always important to me and my family.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear Will and Jonathan were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com
Service and friendliness is always the best in providing
Service and friendliness is always the best in providing the care that my car needs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dan, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com
Professional service, we'll explained work, and a good
Professional service, we'll explained work, and a good heads up on what will be coming up for my next service. Thank you Joe.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that Joseph and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Drake Lallas drake.lallas@russdarrow.com
I sent 2 emails, filled out the online parts request 3
I sent 2 emails, filled out the online parts request 3 times. I also phoned 5 times over 4 days, with no answer in parts department. Later I left a message with the receptionist who told me she would get the message to the parts department. 7 days later and I have not heard a word from parts department! Done with this dealership. On another note the recall on my ev6 was handled professionally.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Drake Lallas drake.lallas@russdarrow.com