Reviews
Great customer service!
Great customer service! Quick and friendly! I will return soon.... trust the work they do...
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear Joseph and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com
Eric has been beyond helpful whether dealing with repairs
Eric has been beyond helpful whether dealing with repairs or diagnostics. Nowhere else i would rather go.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kaleb, We are very happy to hear Eric provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Drake Lallas drake.lallas@russdarrow.com
Quick and efficient work.
Quick and efficient work. I was pleased with my service. Easy check in and comfortable lobby to wait for a short while. I’ll come back for sure.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com
Dealership was great, finance turned disappointing.
Dealership was great, finance turned disappointing. The wrong info was sent to us by kia finance
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Drake Lallas drake.lallas@russdarrow.com
The problem I brought it in for isn’t fully fixed I’ve
The problem I brought it in for isn’t fully fixed I’ve had a bad experience with both Russ Darrow dealership I’ve dealt with now and will no longer do business with Russ Darrow dealerships
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, Caleb, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Drake Lallas drake.lallas@russdarrow.com
They were all so Friendly and answered any questions we
They were all so Friendly and answered any questions we had.we had an appointment and got in on time. The job was done in a short time. I do like when they video the undercarriage and e-mail so I can see it.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, Esther, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com
VERY HAPPY with the service I received, especially my
VERY HAPPY with the service I received, especially my sales person, Anotonio Lopez. Antonio answered all question and anticipated things I did not think to ask. When he was unsure of something he did not make up an answer he got someone who could answer my question. The sales manager Alex and GM Devin were helpful too. This is the second consecutive car I purchased from them. My only issue (my fault) I chose to take Kia's follow up survey. I felt the survey was too long so I just started clicking.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Antonio, Alex, and Devin met your expectations. Thank you again for choosing Russ Darrow Kia of Madison. We look forward to having you as one of our valued customers for many more years to come! Drake Lallas drake.lallas@russdarrow.com
We got helped right away.
We got helped right away. The process was pretty easy and everyone was very nice!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Natalie, for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com
Everyone at this dealership was very nice and
Everyone at this dealership was very nice and professional to me, they went above and beyond to make sure my issue with my car was taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Esther, for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com
My advisor was very professional.
My advisor was very professional. He explained the recalls, explained my service and asked if I had any questions. He checked in with me and gave me the status of my car ; and was very quick in checking me out.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com