Reviews
Poor communication.
Poor communication. I always had to reach out to them to get a status on things. They usually wash the car when I have an oil change and they didn’t this time. The car actually is way dirtier than when dropped off, not exactly sure why. No one explained the bill to me. Leaking oil issue was “fixed” last time car was serviced and had to be redone this time (at my expense). I would not recommend. The only reason I went there is because the other Kia dealer is pretty far out of my way.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Drake Lallas drake.lallas@russdarrow.com
Crowded loud waiting area.
Crowded loud waiting area. Work done 1 hour past promised time. No updates given. Undisclosed hidden cost for oil change.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Drake Lallas drake.lallas@russdarrow.com
I went to the service center for an oil change.
I went to the service center for an oil change. It was fast and the staff were very friendly and knowledgeable. And in the end my car was washed. I will definitely use the service center again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Eric met your expectations. Thank you again for choosing Russ Darrow Kia of Madison. We look forward to having you as one of our valued customers for many more years! Drake Lallas drake.lallas@russdarrow.com
Russ Darrow Kia has always been a scam the only reason I
Russ Darrow Kia has always been a scam the only reason I still go there is because I have free oil changes left on my account once those are used up I’ll be going elsewhere Never Buy a car here the salesman and manager are just big scammers there are 4 or 5 other dealerships within a mile of Kia I would go there before I ever stop at Russ Darrow Again 0/5⭐️
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Curt, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Drake Lallas drake.lallas@russdarrow.com
I experienced quick service and the team were very
I experienced quick service and the team were very communicative throughout the process. I recommend this team!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Christine, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Drake Lallas drake.lallas@russdarrow.com
It was great ,very helpful and Josef was greet guy, i
It was great ,very helpful and Josef was greet guy, i will recomand this service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joseph and our team met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com
You are the best I recommend you to all my friends and
You are the best I recommend you to all my friends and family 😀great service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Gina, for sharing your thoughts about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com
Outstanding service as usual !
Outstanding service as usual ! Keep up the good work ! it is a pleasure to come back everything time ! Keep up the good work !
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com
Russ Darrow West is great about getting you in for
Russ Darrow West is great about getting you in for customer service very fast. I love it that they do not try to oversell I feel they’re very fair and honest
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com
Very pleasant to deal with.
Very pleasant to deal with. Asked for a tire rotation but since they are getting older, the procedure was not done, saving me money. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Pete, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com